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Reviews of Platinum Suites AT Swiss Garden

4 out of 5
Platinum Suites AT Swiss Garden
117, Jalan Pudu, Bukit Bintang, Kuala Lumpur, Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 28 reviews" "
Rating 8 - Good. 5 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 6 out of 28 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
PLEASE NO ONE BOOK HERE TO STAY!!! The photos look fantastic but when we arrived we went to two different receptions and no one could check us in because it was a private residents. They called the owner and got someone else to come down and gave us the keys. That was fine however when we got in the kitchen was filthy they left and old dish towel with stains and a wash cloth that has never seen the laundry. We found hairs from other people on the bathroom floor and in the shower which we did not dare to go into without flip flops due to the state it was in. There was grime everywhere with the lack of cleaning and the bed sheets (which might have been clean but we are not sure) had stains which either haven’t been washed out or not been washed at all. We had to ask for toilet paper and other amenities …. the reply was the cleaner must have forgot it (with the rest of the cleaning apparently). I think the cherry on top was finding a cockroach ….. We decided we had enough. For your own health, well-being and not to ruin your trip just don’t stay here!!!
Stayed 1 night in Sep 2023

6/10 Okay

Karl

Disliked: Property conditions & facilities
Property is tired facilities tired, plenty of space but in need of refurbishment
Stayed 7 nights in Sep 2023

2/10 Terrible

EDUARDO

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Worst place ever, pictures are a lie, the place is horrible and suuuper dirty! I left the place because of its condition, was unaceptable! Watch out😬

10/10 Excellent

Chai

Liked: Cleanliness, room comfort
Satisfied stay in KL
It was a good stay. Spacious for one person. Perhaps need to renew the kitchen & toilet stuff. Overall I am satisfied especially the fast response on my query.
Stayed 7 nights in Jan 2022
Response from Sayem on 22 Jan 2022
Many many thanks like our suites. May we want to know what you need please reply to our mobile number we can fulfil your requirements. Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I assumed this stay would be something like a serviced apartment rather than a privately owned residence. The front desk would not deal with us at all and just said "Talk to the agent", which was (I assume) the owner of the room. At check out, it was the same, no help at all from the desk, just "contact the agent, or drop the key in the mailbox".
Stayed 2 nights in Mar 2020
Response from Sayem on 16 Mar 2020
Dear Sir Thanks for like our Suites. We are sorry for front seat. We try to best service please you will come again to our suites. Thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Platinum Suites. The whole check-in and check-out process was smooth. Any requests I had for the room were happily accommodated for me. The room was always cleaned as requested and I received extra towels whenever needed. The property itself was fully furnished with a microwave, stove/oven, full refrigerator, and washing machine. I would highly recommend staying at this location.
Stayed 7 nights in Jul 2019
Response from Sayem on 29 Jul 2019
Dear Sir, Many many thanks to your online reiview. We are very happy to you like our Suites. Again thanks lot. Have a nice day. Best regards

10/10 Excellent

devaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sayem on 11 Apr 2019
Many many thanks for review. We are very happy to stay our suites. Have a nice day. Best regards

10/10 Excellent

Ahmad Hirwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Holiday
Good Facilities
Stayed 1 night in Mar 2019
Response from Sayem on 15 Mar 2019
Dear Sir. Many many thanks for best review. Thanks Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Stay here now
Stayed 1 night in Dec 2018

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Great
Stayed 1 night in Dec 2018

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, suitable for family trips
Very good location, near to Jalan Alor (just across the main road) and shopping complex in Bukit Bintang. Clean,and spacious residence unit provided. Very nice pool. Fast Wifi. Secure car park provided. Comfortable beds. The minus thing was the owner provide me with one unit in Swiss Garden Residence and the other in The Robertson (i Booked for two units)
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

MINORU

Liked: Staff & service, room comfort
Spaciuos room
The room is spacious and comfortable to stay at reasonable rate. Owner is amicable. He offered me late check out for extra RM100, due to night departure time of my flight. I suggest following points to be improved; Simple instruction of Wifi connection and how to use TV system to be provided that I could work out without it but some people may need it. Replace Euro plug electrical kettle with UK plug kettle. Remove rubbish left by previous guests. Dishes, utensils to be put away in to the cabinet Prepared hot water is not enough to fill the bathtub, may be possibly increase the temperature if the capacity is limited. Bath mat to wipe feet to be provided Hand towels to be provided
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unit is a one bedroom studio, spacious, clean and comfortable. Location is very strategic, so it’s easy to commute anywhere within the city. Free parking is given - all I can it’s this place is really good value for the price.
Stayed 1 night in Oct 2018

8/10 Good

Bibie, Sarawak

Liked: Cleanliness, staff & service, property conditions & facilities
No WiFi available. TV signal was crap. Swimming pool was great.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2020

4/10 Poor

Shung tak

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019
Response from Sayem on 5 Aug 2019
Dear sir. Hope all are fine. We are very happy to you and many many thanks for like our suites and very good online review. Thanks a lot have a nice day. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
必ず有線シム必要！
チェックインの際に、オーナーに有線で連絡が必要になる、ワイハイしか持参してなく、フロントから連絡してもらおうかとしたら、冷たくあしらわれた！毎回ゴミの様にあしらってる様子‥レジデンス泊は住人や客以下扱い。 オーナーは良い人ですから安心してくださいね、鍵無くしたら200リンキッドご注意を。
Stayed 2 nights in May 2019
Response from Sayem on 1 Jul 2019
Dear sir. Thanks for like our suites. We are very happy to you and wish you good luck. Have a nice day. Best regards

2/10 Terrible

Fannie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Sayem on 11 Apr 2019
Dear sir. Thanks for stay our suites. We are sorry say to you. We didnt do properly hospitality for you. We aplozige our ignorance. We try to best for you infuture. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ons verblijf was geweldig!
Wij hebben genoten van ons verblijf in het Platinum Suites at Swiss Garden. Het was heerlijk om zoveel ruimte te hebben en het uitzicht was ook heel fijn. We hadden problemen met de WiFi verbinding via ons eigen telefoon. Er was maar 1 app bericht nodig om het heel snel in orde te laten maken. De service was super en de beheerder was heel snel en makkelijk bereikbaar.
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the hotel was changed while we arrive. even it was finally accept but it is really bad feeling to me.
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Changed another apartment to me without notice! No television channel, I could not watch the TV in the accommodation. No detergent for cleaning cups.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr schöne und grosse Räumlichkeiten, der persönliche Service war sehr gut wir wurden gleich beim Empfang in der Lobby begrüßt uns wurden die Räumlichkeiten gezeigt und wir wurden und alles eingewiesen bei Fragen hätten wir zu jeder Tages und Nachtzeit anrufen können ein großes Dankeschön
Stayed 3 nights in Nov 2018