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Reviews of OYO Home 89392 Incredible 2br Arte Plus

OYO Home 89392 Incredible 2br Arte Plus
3, Lorong Ampang 1, Kampung Berembang, Kuala Lumpur, KL

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 2 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

4.0/10

Cleanliness

5.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the get go, check in was terrible and unprofessional as OYO did not have a proper counter or reception. It was done through a hole in the wall and was a manual check in via phone and paper. Long waiting time. Next, parking was confusing as well as navigating our way to the apartment. It required us to change lifts multiple times just to get to our apartment. The condition of the apartment was below average as it was not thoroughly cleaned. We found cigaratte butts in the corner of the bedroom window sill. Floor was also dusty and hairy. We booked the room with the understanding that there will be free WiFi but only found out after check in that they weren't able to provide it for us. After trying to raise this issue with the receptionist, she told us that she mentioned it during check in, which she did not. Another receptionist also refused to help as it was beyond his working hours.
Stayed 2 nights in Dec 2019
Response from OYO on 6 Jan 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room good, clean and amenities good but outside room around properties dirty, security system when parking no good.security card problem.
Stayed 3 nights in Dec 2019
Response from OYO on 6 Jan 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Kevin