Hallway

Reviews of Melia Kuala Lumpur

4 out of 5
Melia Kuala Lumpur
16 Jalan Imbi, Kuala Lumpur

Reviews

8.4

Very good

Rating 10 - Excellent. 409 out of 1007 reviews" "
Rating 8 - Good. 436 out of 1007 reviews" "
Rating 6 - Okay. 102 out of 1007 reviews" "
Rating 4 - Poor. 42 out of 1007 reviews" "
Rating 2 - Terrible. 18 out of 1007 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities
Hotel was very nice . Staff was excellent. Only issue was elevators didnt seem to be working well and pool deck had piecies of thw coating peeling off and in the pool.
Stayed 4 nights in Mar 2024
Response from Tati on 26 Mar 2024
Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.

2/10 Terrible

Kian Aik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was bad staff is unfriendly
Stayed 1 night in Mar 2024
Response from Tati on 22 Mar 2024
Dear Kian Aik,Hola from Melia Kuala Lumpur! First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. Rest assured, your input has been shared to the team and higher management for improvement purpose. We value your feedback, hence we thank you for making the time to share your experience. We hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.

6/10 Okay

Martin Thian Choi

Liked: Staff & service
Friendly staff.
Stayed 2 nights in Mar 2024
Response from Tati on 6 Mar 2024
Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.

10/10 Excellent

Guy, Taringa

Travelled with family
Great all round. Best for kL stay.
Stayed 27 nights in Feb 2024
Response from Tati on 29 Feb 2024
Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.

10/10 Excellent

Vivi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tati on 17 Feb 2024
Hola from Melia Kuala Lumpur. First and foremost, we would like to extend our gratitude fro staying with us during your recent trip to Kuala Lumpur. It was a great pleasure to have you with us. We are truly delighted that you have enjoyed your stay with us and thank you for leaving us a review. We hope to see you again in the near future.

10/10 Excellent

Alexsandra

Stayed 1 night in Jan 2024
Response from Tati on 15 Feb 2024
Hola from Melia Kuala Lumpur. First and foremost, we would like to extend our gratitude fro staying with us during your recent trip to Kuala Lumpur. It was a great pleasure to have you with us. We are truly delighted that you have enjoyed your stay with us and thank you for leaving us a review. We hope to see you again in the near future.

8/10 Good

Nawaz

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Agilan on 22 Jan 2024
Dear Guest,Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We thank you again for choosing us, and we do hope to see you again in the near future.

8/10 Good

Nur Azhar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended by friends and family. Super accessible hotel, walkable to many malls and restaurants. Friendly and helpful staff. Great view of Berjaya Times Square from the window. Room service food was delicious. Had the lamb and watermelon juice. Only small downside was there wasn't a bathtub in the room. Which was quite surprising for my wife and I. Not sure if they do have rooms with bath tubs. Will come back soon and request.
Stayed 3 nights in Nov 2023
Response from Agilan on 9 Jan 2024
Hi Nur,Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

10/10 Excellent

Sze Chiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs and Great Lication
We chose this place as it near our depart bus location. Breakfast was hearty and good. Room was comfortable though a little smaller than expectation. Overall was a good stay.
Stayed 1 night in Dec 2023
Response from Agilan on 29 Dec 2023
Hi Sze,Hola from Melia Kuala Lumpur. Thank you for your review. Truly appreciated and we are glad that you loved our room,location and food. We hope to see you again in the near future.

10/10 Excellent

Chooi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to Jalan Alor, shopping malls and the staff were really friendly and helpful. Breakfast had a good selection and had quite a different menu during those three days that we stayed.
Stayed 3 nights in Dec 2023
Response from Agilan on 18 Dec 2023
Hi Chooi,Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Amerul Shafwan on 16 Dec 2023
Dear Johnny, Hola from Melia Kuala Lumpur. Thank you for your review. We hope to see you again in the near future.

6/10 Okay

Ashish

Business traveller
Disliked: Staff & service
Response from Tati on 6 Feb 2024
Hola from Melia Kuala Lumpur. Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Hon Mun Daniel Moses

Liked: Cleanliness, amenities, property conditions & facilities
First time staying at Melia Kuala Lumpur. Service staff seems to be nice at the same time seem disengaged with the visitor. We can feel them talking to us but seem robotic. Room was spacious and clean. The TV is really too small for the room really cannot see but then there will be those who say you are on holiday not to watch TV. Try to do so when it is pouring outside with local tropical storm and of course if you use iPad or laptop. If can use the wired network use that as it is faster speed and they have network cable in drawer. Met the GM Mr Alba in the lift on the way down to breakfast he seem to nice and doing his rounds to meet the clients staying there seem nice and much more engaging than the front desk. Toilet paper for those who use it instead of the bidet is super thin. Water pressure in shower room is almost non existent too low so need longer to shower. Corridor and room lights are not very bright.?Location is great many places within walking distance. Breakfast is decent with local Nasi Lemak and international option but not much. Try to come after 8.45am before that is like a market not easy to get seat. During this stay had blackout due to the hotel doing some electrical in the night of 7 November the front desk said 20 minutes lasted more than that so decided to sleep. On 8 November afternoon there was another few outages before it became stable. The problem with this there was no notification to the guest.
Response from Tati on 8 Feb 2024
Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.

10/10 Excellent

VERONICA B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Agilan on 5 Dec 2023
Hi Veronica,Hola from Melia Kuala Lumpur. Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

YEW BENG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is sizeable
Stayed 4 nights in Nov 2023
Response from Agilan on 28 Nov 2023
Hi Yew Beng,Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback . We hope to see you again.

10/10 Excellent

JIA HWEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just next to the monorail station which is very convenient to get to the airport and other areas and also walkable to many shopping malls. The room is also very clean and spacious, the bed is comfortable and the buffet breakfast in the hotel is good & has great variety. Will stay there if I do go KL again!
Stayed 1 night in Nov 2023
Response from Agilan on 24 Nov 2023
Hi Jia HweeHola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

8/10 Good

Sachitsing, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
My stay at the hotel was good and the location is walkable to quite a few shopping malls and food options. My only complaint and I would rate it as a heavy one since it relates to privacy issues. At check-in, I expressed that I did not want my passport photocopied for privacy and security reasons. I begrudgingly allowed them to photocopy my driver's license just to be able to check in. On checkout, the staff including manager were insistent on photocopying my passport, even though they said to only need the passport number. Otherwise, they did not want to check me out for a fully paid stay. This is not an acceptable practice for many reasons. I was assured that the photocopy would be destroyed, but I highly doubt of that being done in a manner that I would find acceptable. To the hotel management: Upon arrival in the country, the government authorities have verified my identity and passport in a secure manner. You should not need to photocopy it for whatever reason.
Stayed 3 nights in Nov 2023
Response from Agilan on 24 Nov 2023
Dear Guest,Hola from Melia Kuala Lumpur! First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. Rest assured, your input has been shared to the respective department and higher management for improvement purpose regards the photocopy of guest documents.But the main reason we take the documents was for safety & security during an emergency incident or case relating to natural disaster and guest medical or health condition reason so we have guest details to share with medical officer and administration or embassy or to authority dept relating base on the emergency situation for record guest details if our guest unconscious or unable to communicate or guest is weak to speak and needed immediate care or treatments and for more other safety emergency reason. We are always prepared to take care of our guest in any need of help in any situation and condition. By the way just to inform you,our reception always cross all guest document with note "Hotel Use Only" where it will not misused or shared , its will be kept stickily P&C.We value your feedback, hence we thank you for making the time to share your experience. We hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.

10/10 Excellent

Mai Thao, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean room.
Stayed 3 nights in Nov 2023
Response from Agilan on 28 Nov 2023
Hi Mai Thao,Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback, regards our location and cleanness which will be shared with the Housekeeping team .We hope to see you again.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Agilan on 17 Nov 2023
Hi TanHola from Melia Kuala Lumpur. Thank you for your review. Truly appreciated your time and support. We hope to see you again in the near future.

6/10 Okay

Joshvin

Travelled with family
Liked: Staff & service
Stayed 6 nights in Nov 2023
Response from Agilan on 14 Nov 2023
Hi Joshvin, Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We thank you again for choosing us and we do hope to see you again in the near future.

10/10 Excellent

Ngu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and Excellent service
Stayed 3 nights in Oct 2023
Response from Amerul Shafwan on 3 Nov 2023
Dear Ngu, Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

8/10 Good

Ishak

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reasonable price 👍👍
Stayed 1 night in Oct 2023
Response from Amerul Shafwan on 1 Nov 2023
Dear Ishak,Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

10/10 Excellent

Ahaliar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to the train station and food places
Stayed 4 nights in Oct 2023
Response from Tati on 24 Oct 2023
Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.

8/10 Good

Allan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and willing to help. Always greeted by staff. AC was playing up even though maintainer checked it 2 twice.
Stayed 7 nights in Oct 2023
Response from Tati on 24 Oct 2023
Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.

10/10 Excellent

Danny Kim Soon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before Covid, this was my go-to hotel and now, after 3 years, it is still as good. Clean, friendly staff, near many places I frequent and easy to navigate.
Stayed 2 nights in Oct 2023
Response from Amerul Shafwan on 21 Oct 2023
Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

4/10 Poor

Fadilia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tati on 17 Oct 2023
Dear Fadilia,Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

10/10 Excellent

Kathirithamby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tati on 17 Oct 2023
Dear Kathirithamby,Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

8/10 Good

Sin Fong

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenience location. Metro station downstairs, Berjaya Time Square just across the bridge.
Stayed 4 nights in Oct 2023
Response from Tati on 12 Oct 2023
Dear Sin Fong,Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

6/10 Okay

Fadilia

Stayed 1 night in Oct 2023
Response from Tati on 11 Oct 2023
Dear Fadilia,Hola from Melia Kuala Lumpur. Thank you for your review. We hope to see you again in the near future.

4/10 Poor

Mohammed

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely bad housekeeping! The only thing they do is make the bed.
Stayed 6 nights in Sep 2023
Response from Tati on 9 Oct 2023
Dear Mohammed,Hola from Melia Kuala Lumpur!First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. Rest assured, your input has been shared to the respective department and higher management for improvement purpose. We value your feedback, hence we thank you for making the time to share your experience. We hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.

4/10 Poor

Tiaguraj

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Tati on 9 Oct 2023
Dear Tiaguraj,Hola from Melia Kuala Lumpur!First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. Rest assured, your input has been shared to the respective department and higher management for improvement purpose. We value your feedback, hence we thank you for making the time to share your experience. We hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.

8/10 Good

Indah, Clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and clean. The location of the hotel is nearby to shops, food courts and restaurants in Pavilions mall.
Stayed 2 nights in Oct 2023
Response from Amerul Shafwan on 31 Oct 2023
Dear Indah,Hola from Melia Kuala Lumpur! Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opted for an upper floor (The Level) room to escape the continual noise and business of Kuala Lumpur. Great decision! Hotel is well placed for food, shopping, walking, and transport links. A three night stay after a busy three week break in Malaysia was the perfect way to recharge and relax before heading back home. Will use the Melia again next time we’re travelling. Great experience.
Stayed 3 nights in Sep 2023
Response from Tati on 1 Oct 2023
Dear Bryan,Hola from Melia Kuala Lumpur. First and foremost, thank you for choosing us as your home away from home destination. It was a great pleasure to have you with us. Thank you for making the time to leave us your feedback which will be shared with the whole team for improvement, actions, and recognition. We hope to see you again.

10/10 Excellent

Luisa

Stayed 3 nights in Sep 2023
Response from Tati on 1 Oct 2023
Dear Luisa,Hola from Melia Kuala Lumpur. Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Afifah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room is spacious with great view. Check in and checkout was smooth and fast.
Stayed 3 nights in Sep 2023
Response from Tati on 26 Sept 2023
Dear Afifah,Hola from Melia Kuala Lumpur!Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

6/10 Okay

Yuen Yee

Liked: Cleanliness, property conditions & facilities
Hotel staffs not flexible n helpful
Stayed 2 nights in Sep 2023
Response from Tati on 12 Sept 2023
Dear Yuen Yee,Hola from Melia Kuala Lumpur!First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. Rest assured, your input has been shared to the respective department and higher management for improvement purpose. We value your feedback, hence we thank you for making the time to share your experience. We hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.

8/10 Good

Kwan, Melaka

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Tati on 12 Sept 2023
Dear Kwan,Hola from Melia Kuala Lumpur!Thank you for your feedback. We also thank you for staying with us. We hope to see you again in the near future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tati on 2 Sept 2023
Dear David,Hola from Melia Kuala Lumpur.Thank you for staying with us and for making the time to leave us a review. We hope to see you again in the near future.

6/10 Okay

Suriati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Amerul Shafwan on 4 Aug 2023
Dear Suriati,Hola from Melia Kuala Lumpur! Thank you for staying with us, it was a great pleasure to have you. We are very much delighted that your stay experience was good. We also thank you for making the time to leave us a review. We do hope to see you again in the near future.

10/10 Excellent

Rohaidah

Liked: Cleanliness, staff & service, property conditions & facilities
I am a repeat customer. The property have yet to fail my expectations. Highly recommended.
Stayed 1 night in Jul 2023
Response from Amerul Shafwan on 31 Jul 2023
Dear RohaidahHola from Melia Kuala Lumpur!Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that our service is up to your standard. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

2/10 Terrible

IRWAN MIRZA

Travelled with family
Disliked: Staff & service, property conditions & facilities
We booked a king size bed but was told to wait because our room was not ready. Only 2 hrs later, we were given a room. We stayed for 3 nights, our last night was terrible as the air conditioning was faulty and not working at all. We hardly had any sleep as the room was humid and felt like a sauna. Please do not release faulty rooms to guest just to fill up the quota. 0/10.
Response from Tati on 25 Jul 2023
Dear Irwan,Hola from Melia Kuala Lumpur!First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit. Kindly be informed that for all room preferences requests, it will be subjected to the availability upon your arrival. This information should be reflected in your booking voucher. However, such explanation in a manner were needed when we explain to the clients itself. As for the air-conditioning, we truly apologize that you have been inconvenienced by this issue. Rest assured, your feedback is being addressed to the hotel and the team leaders’ concerned to carefully look into the matter for improvement to avoid the same to reoccur in the future, trying to keep the standards that Melia Hotels International represents. We value your feedback, hence we thank you for making the time to share your experience. We hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.

10/10 Excellent

JOSEPH ROBERT

Travelled with partner
Liked: Cleanliness
Walking distance to shopping centre n eatries. Transport was easy access.
Response from Tati on 13 Jul 2023
Dear Joseph,Hola from Melia Kuala Lumpur!Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

10/10 Excellent

Jamil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Melia has always been our choice whenever we are in KL. The location of the hotel is great. The LRT just infront. Easy access to food, shopping, night live, you name it! The rooms are clean and well maintained. Although Melia has seen through many years but the hotel is well maintained with upgrades here and there to keep up with the changes and demand. Breakfast was great too with its wide variety of food. Staffs are polite and very accommodating. Nabil (hope I get the name right) check us in with a breeze and explained well all details of our stay. Melia has nvr disappoint us. Looking forward to our next stay with Melia in the future. Keep it up! ☺️
Stayed 3 nights in Jun 2023
Response from Tati on 28 Jun 2023
Dear Jamil,Hola from Melia Kuala Lumpur!Thank you for choosing us as your destination of accommodation. We are delighted that you had a wonderful stay with us and we appreciated that special mention of Mr Nabil. Your favorable comments and personal recognition will be shared with the team for their exemplary service.Your patronage is our main priority and we definitely strive to ensure that our facilities and services are superior in the vicinity and it is great to know that you have enjoyed the Melia Experience seeing that your overall stay experience are well met to your expectations.We hope to see you again in the near future, and once again, thank you for staying with us. It was a great pleasure to have you.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money stay! Hotel still gleams with its old beauty. Well maintained place. Exceeded my expectation. I like the friendly and helpful staff. Mr Thiru, the General Manager was very gracious and kind in all our interactions with him. At the Kitchen restaurant, the floor manager was wonderful in helping us to get our cake, even when the order was late! The gentleman, who tidied our 5th level room is so friendly and warm, so nice to meet people who love their work! I especially love the gift shop, which houses Malaysia’s best treasures from ceramics to insect specimen to pewters to batiks and jewellery-what a treasure trove! Ask for a discount, the lady boss is ever so generous with discounts and tips on where else you can go shopping! Will want to stay at Melia KL again in the near future! Kudos to all staff!
Stayed 3 nights in Jun 2023
Response from Tati on 21 Jun 2023
Dear Linda,Hola from Melia Kuala Lumpur!Thank you for choosing us as your destination of accommodation. We are delighted that you had a wonderful stay with us and we appreciated that special mention of our associates in the Melia Kuala Lumpur. Your favorable comments and personal recognition will be shared with the team for their exemplary service.Your patronage is our main priority and we definitely strive to ensure that our facilities and services are superior in the vicinity and it is great to know that you have enjoyed the Melia Experience seeing that your overall stay experience are well met to your expectations.We hope to see you again in the near future, and once again, thank you for staying with us. It was a great pleasure to have you.

6/10 Okay

Kelvin

Stayed 2 nights in Jun 2023
Response from Tati on 21 Jun 2023
Dear Kelvin,Hola from Melia Kuala Lumpur!Thank you for staying with us, it was a great pleasure to have you. We are very much delighted that your stay experience was good. We also thank you for making the time to leave us a review. We do hope to see you again in the near future.

6/10 Okay

Guan hock

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Tati on 21 Jun 2023
Dear Guan Hock,Hola from Melia Kuala Lumpur!Thank you for staying with us, it was a great pleasure to have you. We are very much delighted that your stay experience was good. We also thank you for making the time to leave us a review. We do hope to see you again in the near future.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Tati on 21 Jun 2023
Hola from Melia Kuala Lumpur!Thank you for staying with us, it was a great pleasure to have you. We are very much delighted that your stay experience was good. We also thank you for making the time to leave us a review. We do hope to see you again in the near future.

8/10 Good

Daphane

Stayed 1 night in Jun 2023
Response from Tati on 9 Jul 2023
Dear Daphane,Hola from Melia Kuala Lumpur. Thank you for choosing us at your staying destination. We are much delighted that our service and accommodation is up to your standard. We also thank you for making the time to leave us your feedback. We hope to see you again in the near future.

10/10 Excellent

Uma

Liked: Cleanliness, staff & service, property conditions & facilities
Nil
Stayed 3 nights in Jun 2023
Response from Tati on 13 Jun 2023
Dear Uma,Hola from Melia Kuala Lumpur!Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that our service is up to your standard. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

10/10 Excellent

Vahan

Stayed 1 night in Jun 2023
Response from Tati on 12 Jun 2023
Dear Vahan,Hola from Melia Kuala Lumpur!Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that our service is up to your standard. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.