HI Ian, Thanks for the feedback on the volume of the music in the lobby. We apologise if this has caused any discomfort and will take your feedback into consideration for future audio plays in the common areas.We would also like to thank you for continuously choosing the InnB Park brand as your accommodation provider during your visits to KL. We hope that this experience with the lobby music will not deter you from choosing to stay with us again on your future visits.Thank you

Hi Isabella, Thanks heaps for the wonderful review! We are indeed super close to most of the major shopping malls and the happening Bukit Bintang street! We are glad to hear that you had an enjoyable stay and look forward to having you back again next time!

Dear YikFoon, Thank you for your feedback. Our durian charge typically is RM50 and our team had already applied a lesser cleaning charge for your case. For the case of durian, it is not so much about the physical fruit itself, but the smell that it leaves behind. Whilst the smell of durians can be fragrant and does not bother those who like the fruit, to others the durian stench can be very bothering. The durian smell is one that lingers long and is difficult to rid of, which is exactly why most public places, including trains, airports and hotels do not allow durians to be consumed or brought into the property. Anyone who has placed durians in a car or a fridge would know, it can take days to completely remove all traces of the durian odour. As durian lovers, we too don't mind the smell. However, it is essential that we consider the discomfort it may bring to other guests who may not share the same sentiments towards this fruit and may have to put up with the stench during their stay. We thank you for your understanding and cooperation.

Hi Amanda! Thanks heaps for choosing to put up a few nights at InnB Park Hotel on your recent visit to KL! and a bigger thanks for taking the time to drop us such as lovely review of your stay experience. We are happy to hear that you had an overall satisfactory stay at InnB Park Hotel, and especially happy to learn that you felt safe as a solo traveller with us. We hope that your trip was an enjoyable one and certainly look forward to the opportunity of welcoming you back again sometime soon. Till next time, safe travels and a seasons greeting from the team!

Dear Florence, Thank you for staying at InnB Park Hotel. Indeed, the hotel is very conveniently located within walking distance to many eateries, shopping malls as well as public transportation. We hope that you enjoyed exploring the city and look forward to your return again on your next visit to KL!

Hi Akeel, Thanks for being an awesome guest yourself! We hope that you will continue to choose the InnB Park brand on your future stays in KL. Keep travelling and see you (hopefully) soon!

Dear guest, Thank you for choosing to stay at InnB Park Hotel. We hope you enjoyed your time exploring this city we call home, and we look forward to the opportunity of welcoming you back to our hotel again soon.

Dear Finna, Thank you for your suggestion, we hope you will stay at our hotel again, and thank you. Kind regards,The InnB Park Management Team

Dear Richard, We are sorry that you were unpleased with the charges. It is displayed at the back of each room's door, the relevant charges that will be incurred should there be any damages to the property, including linen and upholstery. On 11th September, (the 4th day of your stay) our team already highlighted to you that there will be charges for the three towels in your room that were heavily stained, especially the bath mat which appeared soaked with some unknown brown liquid. These charges are necessary as there is a tedious and long process involved in removing all stains from the linen to ensure that the next guest at the hotel are able to enjoy clean white linens. Occasionally, as with the case of the bathmat in your room, the linen is severely stained to the point that it has to be discarded. On the day of your checkout, there were also slight blood smears on the bedsheet. However, as they were light, our team did not charge you for this, despite having to send the linen for special treatment. To ensure that the hotel is able to continue to offer our rooms at such low prices, whilst maintaining a good standard of cleanliness, meeting guests' expectation of clean white and stain free linen at check-in, and keeping our business sustainable, we regret that it is unfortunate but necessary that we pass on these additional charges and damage costs to the respective guests. We thank you for your understanding.

Hi Tse Yuh, thanks for choosing to stay at InnB Park Hotel. We are happy that you had an overall satisfactory stay at our hotel last week. As for the room size, our Superior rooms are between 16-17 sqm. If you would prefer a room with more space, you may consider giving our Deluxe Queen room a go on your next visit. Our Deluxe Queen rooms are 21sqm and comes with a little reading corner for additional comfort. Once again, thank you for choosing the InnB Park brand and we hope you had a memorable holiday visiting Kuala Lumpur!

Dear Jayde, Thank you for your kind feedback, our reception team is made up of a multicultural young bunch who loves engaging with our guests and hearing about their travel stories. We hope you enjoyed your stay and look forward to your return again soon!

Dear Tse Yuh, Thank you for your lovely rating. We are pleased that you enjoyed your stay with us and we hope that your time in Kuala Lumpur has been equally enjoyable. Safe travels and we look forward to seeing you again in the near future!

Dear guests We are sorry to hear of your experience. Your comments are of grave concern to us. We hope that you could reach out to us to provide us with additional information pertaining to this. It is a pity that oyu did not inform us of your negative experience whilst at the hotel as we would have done our best to see what we can do to ameliorate the situation. Do rest assured that we will look into this. Our breakfasts are prepared by licensed staff, all of whom follow the international practice for food handling and are certified by the local health authorities for food handling purposes. We hope this experience does not deter you from choosing to stay with us again on your next visit.

Dear Daniel, Many thanks for writing us a review of your stay at the hotel. It was lovely to have you here and we look forward to having you back again soon

Dear Amanda, Thanks a million for the generous rating and excellent review. We are so happy to read of your positive remarks. We thank you for your special commendation on our staff' s hospitality. We too hope to see you again soon. Until next time, safe travels!

Dear Bea, We are glad to hear that you had an enjoyable stay at the hotel whilst attending a wedding. We look forward to your return again in the near future!

Dear guest, There are no cameras in the room. As for the email, could you please forward this to us so that we can escalate your case to Expedia group for investigation? The hotel actually does not get any information pertaining to your contact number or email address when receiving bookings. All these information are withheld by Expedia group and not forwarded on to the hotel. If you are receiving threats and emails directly, this could be an issue of an information leak on Expedia's end. We would recommend you to contact your local Expedia support line or provide the hotel with additional details so that we can forward this on to our Expedia accounts manager for further investigation.

Dear TJ, Thank you for your kind review. We hope you enjoyed your layover in Kuala Lumpur and look forward to seeing you again soon

Dear guest, We are sorry to hear that you did not have a good stay experience with us. We hope you will provide us additional details on this so that we can improve ourselves for future staying guests. We also hope that you would accord us another opportunity of being of service to you again in the near future. Thank you

Thank you for rating your stay with us. We are pleased that you had an enjoyable stay and hope to have you back again soon!

Dear Koh, Many thanks for your commendation on our hotel's cleanliness and comfort. It was a pleasure to have you stay at our hotel and we hope you would not hesitate to choose the InnB Park brand again on your next return!

Dear guest, The hotel is a strictly non smoking hotel. We take smoking or vaping very seriously as we are a partner and preferred accommodation provider for many medical tourists visiting the nearby Prince Court Hospital. As such, we provide a guarantee to these guests that our rooms will not have any traces of smoke or odour. Our strict non smoking policy is also in line with Kuala Lumpur city council's new regulations to prohibit indoor smoking. In fact, we are proud to announce that the hotel has been awarded the International Blue Ribbon Campaign, an award for non smoking buildings. When a guest smokes in the room, there is an extensive cleaning process we will have to follow before it can be ready for check in by the next guest. As such, we do have a cleaning fee applicable. Any rooms with either cigarette or smoke odour will be subject to this charge. The hotel takes no pleasure in charging guests this additional cleaning fee. Should guests wish to dispute, we always offer a third party inspection by our local police force from Dang Wangi. If the officer determines that no smoking has occured in the room, the hotel will be happy to refund the cleaning fee to guests. However, this option must be taken at the time of checkout as the hotel will commence the cleaning process by the evening of the checkout day as the cleaning process requires the room to be vacated for a minimum of 24 hours. The hotel works very closely with the local authorities on this non smoking city campaign. Tampering with evidence is illegal and we do not participate in such activities. We thank you for your understanding on this and appreciate all our guests' cooperation in maintaining our property a smoke-free one.

Dear Elizabeth, Many thanks for your fantastic rating! We are pleased to hear that you found our room rates great value for money. Indeed we are a no frills hotel catered to travellers who are looking for a clean and basic accommodation solution in the heart of the city and within walking distance to most shopping malls, the main Bukit Bintang hub and access to public transportation. It was our pleasure to be able to welcome you to our hotel and we do look forward to your return again soon!

Dear Jen, Many thanks for your kind review. We are happy that you found our rooms great value for money and the size sufficient for your stay requirements. Indeed we are blessed with a strategic location in the main shopping district of Bukit Bintang and within walking distance to plenty of eateries and public transportation. We thank you for choosing to stay at InnB Park hotel and hope to have you back again real soon. Thank you!

Dear Yung Chih, Thanks for your feedback. We are happy you had a satisfactory stay with us and hope to have you back again soon!

Dear Lina, Thank you very much for the fantastic review. We are pleased that you were satisfied with your choice of accommodation during your recent stay in Kuala Lumpur. We do hope that you would choose the InnB Park brand again on your next stay. Thank you

Dear guest, We are so happy that you liked your choice of accommodation and found the location of the hotel convenient. It has been a pleasure having you stay at our hotel and we hope to have you back again soon!

Dear guest, Thank you for your review. We are pleased that you had a good stay. We hope to have you back again in the near future

Thanks a million for this wonderful review. Whilst we are only a small 3 star hotel with limited facilities, we do try our best to assist guests with their needs in hope that the good service will more than make up for the lack of other facilities at the hotel. Your comments are very encouraging for the team. We thank you for your kind words and hope that you would not hesitate to choose the InnB Park brand again on your next visit to Kuala Lumpur!

Dear guest, Thank you for staying at InnB Park Hotel. We hope that you would choose the InnB Park brand again on your next stay!

Dear Leticia Maria, Thank you for booking a room at InnB Park Hotel and for your positive review of your stay with us. We look forward to your next stay at our hotel! Thank you!

A million thanks for the wonderful review. We are thrilled to hear that you enjoyed your stay at the hotel and the conversations you had with our night shift executive. We are sure to forward you positive remarks to him as I trust that he will be motivated by your appreciative comments. It was great having you stay at our hotel and we look forward to your return again soon.

Dear YCK, Thank you for your kind review. It has been amazing having you with us and we hope to have you at our hotel again soon.

Dear guest,. Thanks a million for your kind rating. We are happy you had an enjoyable stay and hope to have you back again soon.

Dear Sok Hui, Many thanks for the lovely review. We are thrilled to hear that you found the room great value for money. Thank you for choosing to stay at InnB Park Hotel and we hope to have you back again soon.

Dear Wai Meng, Thanks for staying at InnB Park Hotel. We hope to have you back again soon.

Dear Tommy, We are sorry to hear that you experienced some noise issues while at the hotel. We do apologize for the disturbances and hope that you would accord us another opportunity of being of service to you again in the future. We are happy that you nevertheless found the hotel good value for money and thank you for choosing the InnB park brand.

Dear guest, Thank you for leaving us a review of your stay at InnB Park Hotel. We are happy to hear that you enjoyed your stay. It was lovely having you at the hotel and we do hope you will choose to stay with us again on your next visit to KL. Thank you

Dear Teh, Thank you for your feedback. Please rest assured that we have taken your comments into consideration for future improvements. Once again, thank you for choosing to stay at Innb Park Hotel and we hope to have you back again soon.

Dear guest, Many thanks for the incredible review and perfect rating. We are happy to hear that you found our beds comfortable and that you had a pleasant stay with us. Our mattresses are all custom made for InnB Park hotel with good quality springs and a thick layer of coconut husk and memory foam to ensure maximum comfort and support. We hope you had a wonderful and fruitful trip in Kuala Lumpur and hope to have the opportunity of welcoming you back again on your next stay! Till next time, safe travels!