Living area
Check availability

Reviews of Balkoni Hijau at Casa Mutiara KL

3.5 out of 5
Balkoni Hijau at Casa Mutiara KL
Jalan Hang Isap, Casa Mutiara Service Apartment, Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Witri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home
The stay was quite enjoyable and we had everything we needed to feel like were living in an apartment in the city. The owner was incredibly helpful and resposive to all of my queries, of which there were many. The only problem I could see for other potential residence would be the proximity of the MRT, I didn't lose any sleep and they offer ear plugs. All in all it was a great place to relax and enjoy a respite from the warm busy coty. Would definitely stay again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel, private residence
This owner has a studio that he is renting out, no room service, very noisy studio (train railway) and AC unit. The bed doesn't come with sheets and if you don't have your own sheets, you will be sleeping on bed cover that everyone else slept on. I didn't sleep all night......
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartments but a little out of the way of the main attractions in KL although accessible via transport
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

nadheera, marang, terengganu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice View
Worth it and cheap but overall very satisfied. Will come again
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights. Host was wonderful. Very kind and helpful in choosing activities during my stay. Loved the space, balcony and the view from the apartment. Front security were great too. Neighbours were a bit loud at night -definitely needed earplugs.
Stayed 3 nights in Aug 2017

10/10 Excellent

Pao, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to find, close to a monorail station and only MYR 5-6 UBER ride from all main attractions. Hasle free and great value for money.
Stayed 1 night in Sep 2017

10/10 Excellent

YITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, will stay there next time in KL
Stayed 2 nights in Jul 2017
we are very happy that you enjoyed our apartment. Hope to see you again, and tell your friends! Helmi Hasan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartment though it is not new, but cozy. Provided 2x extra queen size air mattress for free. Free wifi too
Stayed 3 nights in Aug 2017
Glad you enjoyed your stay!

8/10 Good

Dzulkifli

Liked: Cleanliness, staff & service, property conditions & facilities
Memorable Stay & Yes Looking Forward To Return!
Memorable & excellent stay after you've gotten used to the frequent trains plying the area every 10 mins or so. Walking distance to the LRT, Lowyat n Times Square. Old Town n the Mamak Nasi Kandar was 5 mins away too. Overall 4 of 5 stars!

10/10 Excellent

Patti, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance from many places!
The transit system was pretty easy to navigate and we could walk to Chinatown, which was our main goal. This property is extremely secure, if that is an issue for you. The train makes a lot of noise until late and starts early. They did provide earplugs. Rooftop pool was beautiful with views of the city. Our room had a view of KL Tower, which at night was fantastic!
KL Tower at night
Response from Helmi on 20 Apr 2017
Thank you for your kind review! Hope to have you again!

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very comfortable stay
The manager has shown what 5 star customer service is like, from calling beforehand to confirm booking to making sure that our stay was great. Room is spacious and comfortable, we could use the kitchen utensils and also the food in the fridge, and wifi was extremely fast without sharing with anyone else. Pillow cases and bed sheet feels used by previous customer without changing though, but maybe it's just me. Overall a wonderful stay. Ooh and it has a balcony.
Response from General Manager on 22 Feb 2017
Hi Tan Thank you for your compliments. However, I can assure you that the sheets are always new and fresh. Hope to see you again!

10/10 Excellent

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back.
My second time in this place. Host helmi is super helpful. In room is everytink you need. You can wash loundry. Balcony good.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋は良かった。
窓からの景色を期待して予約したけど高層ビルは工事中だったりでイマイチでした。撮影目的だったから残念。 部屋はゴキちゃんが居るって書き込みに恐々だったけど出なかった。かなり綺麗で良かったです。 総合的に満足しました。
Stayed 1 night in Jul 2019

8/10 Good

luiz ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Helmi on 9 May 2019
I am glad that you enjoyed your stay.

8/10 Good

hari

Disliked: Cleanliness
部屋は最高だった。景色も綺麗だった。 ただ、小さいゴキブリが大量に発生しており、虫が苦手な人には向かない。ベッドで寝ていると腕がワサワサする感覚があったので目を覚ますと、ゴキブリがうでを這っていた。ゴキブリ対策を早急にするべき。
Stayed 5 nights in Feb 2019
Response from Helmi on 13 Mar 2019
私はあなたがあなたの全体的な滞在を楽しんだことをうれしく思います。 私はゴキブリ問題の深刻な行動を取っていて、専門的に問題を取り除くために部屋を閉鎖しました。 あなたがそこにいたときだけ私が知っていたら、私はあなたを別の部屋に変えたかもしれません。 私はあなたのフィードバックを大切にしており、私たちはその部屋に農薬を適用する過程にあります。 I am glad you enjoyed your overall stay. I am taking serious actions of the roach problem and have shut the room down to professionally get rid of the problem. If I only knew when you were there, I could've changed you to another room. I value your feedback and we are in the process to apply pesticide to that room.

10/10 Excellent

eziona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le balcon qui fait la différence
Balcon très appréciable pour passer une soirée à réfléchir ou rêvasser avec vue sur la tour menara. L'appartement offre un confort très intéressant avec une très bonne connexion internet en plus d'être à proximité de chinatown, du central market et du métro.
Stayed 2 nights in Jul 2018

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Balkongen och utsikten därifrån var fantastiskt. Mycket bra pool. Negativt att man bara fick en nyckel. Ser finare ut på bilden men det blev bättre för var dag. Som sagt så var balkongen värd vistelsen.
Stayed 5 nights in Mar 2018

8/10 Good

CHU CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這是一間像出租位置比較隱密，對於英文程度較差且方向感較差的朋友建議雖然
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Clean vs location
The place wasn’t clean and cockroaches were in the place, noise all night due to monorail wasn’t as bad as the place cleaning (towels smell, kitchen and refrigerator not in best shape) location is good once you get to know around and there’s really nice places to eat
Stayed 3 nights in Feb 2018

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
야시장이랑 가까워요
저렴한데 예쁜 방이었어요 주변에 놀이기구 있는 쇼핑센터도 있고 야시장도 있고 걸어서 이동 가능했어요
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適便利で眺めも良いアパートメント
大きな部屋のアパートに滞在します。窓からの眺めだけでも観光価値があります。夜市なども徒歩圏内ですから大いに楽しめます。今回不運にも水のリークでエレベータが故障していましたが、これはオーナーやマネージャにせいではありません。マネージャのリカバリのための奔走も頼もしく感じました。セキュリティのためにゲートに囲われているので、マネージャとの連絡のためにも現地で携帯が必要です。空港で旅行期間に合わせたプリペイドＳＩＭを買いましょう。
Stayed 2 nights in Oct 2017
I apologize again regarding the elevator issue and am very happy that overall you enjoyed your stay. Tell your friends and family.

10/10 Excellent

Kaori, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price
The room was clean and comfortable. Staffs were very kind too. When I had problems, they quickly replied me. I would like to stay there again when coming back to Kuala Lumpur!
Stayed 2 nights in Aug 2017
Response from Helmi on 27 Aug 2017
I am very happy that you enjoyed your stay! Looking forward to host you again!

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Excelent! Very good place and location. The pool hace a very good view for some part of the city.
Stayed 3 nights in Jun 2017
Glad you enjoyed your stay!

10/10 Excellent

Chor Loi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的民宿, 比酒店更好
很舒適的民宿, 房間大, 有開放式露台, 可自己煮食. 當我未入住時, 屋主已很細心教導怎樣從機場到這民宿. 入住後, 又很詳細把附近的景點及食點介紹給我, 值得一贊.
Thank you for your kind words! I am grateful that we have given you good value & service & you have thoroughly enjoyed your stay. Please contact me again if you happen to be in KL again next time for a some discount :)

10/10 Excellent

Henry, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
I liked it so much. The size wa big. Very clean. So comfortable and convenient.
Thank you for your kind words! Glad we have given you good value during your stay. Hope to see you again!