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Ulasan tentang Resort Suites at Bandar Sunway

3 out of 5
Resort Suites at Bandar Sunway
B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Ulasan

7.0

Baik

Penilaian 10 - Cemerlang. 24 daripada 166 ulasan" "
Penilaian 8 - Baik. 63 daripada 166 ulasan" "
Penilaian 6 - Boleh diterima. 50 daripada 166 ulasan" "
Penilaian 4 - Lemah. 18 daripada 166 ulasan" "
Penilaian 2 - Teruk. 11 daripada 166 ulasan" "

7.0/10

Kebersihan

7.2/10

Kakitangan & perkhidmatan

6.6/10

Kemudahan

6.6/10

Keadaan hartanah & kemudahan

5.6/10

Mesra alam

Ulasan

6/10 Boleh diterima

Faiz

Menginap 2 malam pada Dis 2023
Respons daripada Steephan pada 12 Jan 2024
Dear Valued Guest Thank for your feedback, Hope you had a pleasant stay. Hope to see you again. Thank you.

8/10 Baik

Phaik Guan

Menginap 2 malam pada Nov 2022

8/10 Baik

Pengembara yang disahkan

Menginap 1 malam pada Jun 2019
Respons daripada rs pada 19 Jun 2019
Hi there, Thank you for your review. We look forward to welcome you back to our hotel. Regards, Resort Suites Hotel

6/10 Boleh diterima

muhammad farid, selangor

Tidak sukakan: Keadaan hartanah & kemudahan
Selamat biasa
Hi Muhammad Farid, Terima Kasih atas komen anda. Kami mengalu-alukan kedatangan anda lagi di hotel kami di masa hadapan.

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
If you don't mind
Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
Menginap 4 malam pada Dis 2023
Respons daripada Steephan pada 19 Dis 2023
Dear Valued Guest.Thanks for your feedback,We will consider your feedback and will improve our service.Looking forward to your stay with us again.

6/10 Boleh diterima

Samuel

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
Menginap 3 malam pada Ogo 2023

4/10 Lemah

Adam

Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Ogo 2023

2/10 Teruk

Kevin

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
Menginap 2 malam pada Ogo 2023

6/10 Boleh diterima

Sze Sun

Menginap 4 malam pada Jul 2023

2/10 Teruk

Sui Ha

Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
所謂的酒店就不似酒店，超污糟，床單有跡，完全唔ok…服務員態度係good
Menginap 3 malam pada Mei 2023

8/10 Baik

Juan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Menginap 3 malam pada Apr 2023

4/10 Lemah

Sandy

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
Menginap 1 malam pada Mac 2023

4/10 Lemah

Eugene

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
Menginap 5 malam pada Dis 2022

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama kumpulan
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
Menginap 1 malam pada Dis 2022

6/10 Boleh diterima

S

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
Menginap 4 malam pada Nov 2022

10/10 Cemerlang

Joseph

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I like everything
Menginap 5 malam pada Nov 2022

6/10 Boleh diterima

Sharon

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan
Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

10/10 Cemerlang

Juan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Menginap 3 malam pada Okt 2022

8/10 Baik

Phei Zhuin

Menginap 1 malam pada Sep 2022

4/10 Lemah

Gin Chuan

Pengembara perniagaan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Not worthy of the amount paid
Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
Menginap 2 malam pada Jun 2022

2/10 Teruk

Weng Keng

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jun 2022

6/10 Boleh diterima

Sajeep

Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Balcony door not working, we kept closed always. Condition of the property not so good.
Menginap 3 malam pada Jun 2022

8/10 Baik

JOSEPH

Menginap 4 malam pada Mei 2022

8/10 Baik

Sharon

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice and comfort stay.
Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
Menginap 2 malam pada Apr 2022

4/10 Lemah

ha, vietnam

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
Menginap 3 malam pada Feb 2020

4/10 Lemah

LynnY, Singapore

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
Menginap 2 malam pada Jan 2020
Respons daripada Jayden pada 21 Feb 2020
Dear LynnY, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our policy for kids below 12 years old, is staying free with existing bed. There is for sure charges applied for extra roll-away bed in every hotel.We are saddened to hear your comments about our hospitality and service. However, thanks you for sharing your feedback from your stay. Warm Regards

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 5 malam pada Jan 2020
Respons daripada Chu pada 29 Jan 2020
Dear Anonymous, Thank you for taking your time to review us. We are glad and happy to know that you had a wonderful stay with us. We hope to welcome you again soon. Regards, Resort Suites at Bandar Sunway

6/10 Boleh diterima

seunghee

Mengembara bersama keluarga
위치는 최상. 숙소컨디션은 보통
선웨이 라군에 놀러가기위해서 잡은숙소 숙소위치는 최상이다 쇼핑몰과 워터파크가 도보로 가능하니 아쉬운건..오래된건물 가격대비 숙소컨디션이 좋지는않다. 하지만 위치때문에 만족함
Menginap 1 malam pada Jan 2020
Respons daripada Chu pada 29 Jan 2020
Dear Seunghee, Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We hope to host you again in the future. Regards, Resort Suites at Bandar Sunway

4/10 Lemah

Turki

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
فيه قليل من الحشرات ( نمل ابيض )
Menginap 3 malam pada Jan 2020
Respons daripada Chu pada 29 Jan 2020
Dear Turki, Thank you for your review. We sincerely apologize for what you had experienced and we will look into this matter for further improvement. Regards, Resort Suites at Bandar Sunway

2/10 Teruk

Mi Wah amy

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
A nightmare
This apartment made my holiday a nightmare. First of all, the price was 5 stars but the apartment was like 2 stars maximum. Though the location was convenient, the room cleanliness was sub standard. The furniture were old and the surface of the cupboards, tables were dusty with lots of scratches. The most unacceptable thing was there were so many ants coming out from cupboards in the kitchen. They provided daily cleaning but the staff just replenished the water and made up the bed sheet without changing it. The floor was not cleaned neither the table nor toilet. And the ants problem was not tackled with just spraying a little bit of cleaner then the staff said it was done. They had not try their effort to deal with it. And another horrible experience was the air conditioning either it was too cold or just like shut off. I didn’t have a good night sleep every single night as I was woken up by the warm temp or the chill. And I don’t know it was lucky or not, when the day I checked out, I saw a bunch of hair in the kitchen floor. And I am so sure it was not from me or my mom as we both had short hair which hardly could Make a bunch of hair in one over night because the hair was not found before I slept at the night before checked out. I would recommend you think twice before you book this apartment, must be a regret!
Menginap 4 malam pada Dis 2019

6/10 Boleh diterima

Miss Ling Yen

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
Menginap 2 malam pada Sep 2019
Respons daripada Chu pada 27 Dis 2019
Dear Ling, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Baik

Wai Leng

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Good location
Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
Menginap 4 malam pada Dis 2019
Respons daripada Chu pada 27 Dis 2019
Dear Wai, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Baik

Ange, Auckland

Mengembara bersama keluarga dan kanak-kanak
Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
Menginap 2 malam pada Dis 2019
Respons daripada Chu pada 27 Dis 2019
Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 4 malam pada Nov 2019
Respons daripada chu pada 27 Dis 2019
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
Menginap 2 malam pada Nov 2019
Respons daripada chu pada 27 Dis 2019
Dear Anonymous, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations.As for the shower stall door and towel issue,We have conducted the room inspection and proceeded with the necessary works in fixing the problems that you've experienced. Once again, we are sorry to hear about your experience. Warm Regards, Resort Suites Hotel @ Bandar Sunway

8/10 Baik

lim

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2019
Respons daripada chu pada 27 Dis 2019
Dear Lim, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Nov 2019
Respons daripada chu pada 27 Dis 2019
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
Menginap 2 malam pada Nov 2019
Respons daripada Resort Suites Hotel pada 27 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful trip
We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
Menginap 2 malam pada Nov 2019
Respons daripada Resort Suites Hotel pada 20 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 Boleh diterima

Nhu, Ho chi minh city

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
Property is situated inside a mall, a perfect location in sunway.
Menginap 2 malam pada Nov 2019
Respons daripada Resort Suites Hotel pada 20 Nov 2019
Dear Nhu, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
Menginap 1 malam pada Okt 2019
Respons daripada Resort Suites Hotel pada 4 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
Menginap 2 malam pada Okt 2019
Respons daripada Resort Suites Hotel pada 4 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The environment is very good
Menginap 1 malam pada Okt 2019
Respons daripada Resort Suites Hotel pada 9 Okt 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Baik

Tiny, Kedah

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I like the room and it is attached to the shopping mall.
Menginap 1 malam pada Sep 2019
Respons daripada Resort Suites Hotel pada 25 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Baik

tain foh

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
地点很不错
Menginap 2 malam pada Ogo 2019
Respons daripada Resort Suites Hotel pada 12 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Baik

SL

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Near to shopping mall
Menginap 1 malam pada Ogo 2019
Respons daripada Resort Suites pada 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

2/10 Teruk

Meshal

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
الفندق سيأ جدا جدا جدا
Menginap 2 malam pada Ogo 2019
Respons daripada Resort Suites pada 4 Sep 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again and please kindly email us for more information. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 Cemerlang

Nicki

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very good value for price. Loved the place! Amazing views, comes with bath tub, kitchen area and everything
Menginap 1 malam pada Ogo 2019
Respons daripada Resort Suites pada 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama pasangan
Parking on that Saturday was extremely difficult. Also there was an unexpected parking charge of RM10.00 per exit.
Menginap 1 malam pada Jul 2019
Respons daripada Resort Suites Hotel pada 12 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 Boleh diterima

CHRISTINA

The check-in counter is in the basement and there's no clear signage.
Menginap 1 malam pada Jul 2019
Respons daripada Resort Suites pada 4 Sep 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites