Hotel Tune Hotels di Genting Highlands

"Everything indeed good, my fam bam enjoyed the short 2 days nites here.. i like the toilet concepts the most.. "

"Unpleasant staffs at front desk at all time, all never smile never greet, all not helpful, feel like you are begging them for a room! All guests are forced to check in at 3pm which caused the super long queue during check in, even when u arrived earlier and some of the rooms are ready. No house keeping is provided unless 4 nights or longer. No exchange of towels if u stay more than a night, and extra charge for towels if u request to replace. Tennis court is chargeable and not well maintained. Room size is good and beds are comfy. "

"Excellent location and friendly staffs"

"The hotel has bad directory for the main lobby. So misleading directory from Carpark to the receptionist. Need to travel from one tower to another tower. I spent more than 30mins to find the main lobby to check in. Hotel room is bad maintained. Room is dirty and toilet is so dirty. Toilet bowl water leakage. No toilet roll provided upon check in. Definite will not come back again. "

"Excellent"

"Despite I had told the receptionist that I booked club room and ask for the location of premier check-in, but the guy still directed me to queue and wait for normal check-in counter, rather than lead me to club lounge for check-in. My booking entitled room upgrade, but the check-in staff not even mentioned that and ignore it. Furthermore, the room is very dated, and have no even a basic coffee machine for club room. Service is not on par with its claimed status. Buffet restaurant was very busy, and understaff, we and other fellow guests need to wait 9-10 minutes to get a seat allocated for buffet breakfast. Food focus on Malaysian cuisines, quality ok but not wide spread."

"This is my 4th time staying in Traders. The room is nice and always manage to get KLCC view from the room. The food during breakfast and in room dining were great too. The only issue was during check in at level 1. That moment it was quite long queue, but manageable. Thanks for the great services. "

"Good stay and great service. "

"Great hotel with kind and helpful staff. We were pleasantly surprised when were handed free upgrade from deluxe to 2 bedroom suite. The suite was large and spacious complete with kitchen amenities and washing machine. "