Hotel Keluarga di Genting Highlands

"Pleasant."

"Overall it was a good stay. The staff is helpful with our requests. However the Xbox was not functioning which was a big letdown since this was one of the reasons we chose to stay here. The prices of the drinks at the bar have gone up quite a bit compared to our last stay 2yrs ago. "

"As a frequent traveller, I am compelled to provide an honest account of my recent stay. Unfortunately, the room condition was far below acceptable standards. The shower head was moldy and covered with grime, the hand basin had extremely low water pressure, and the toilet was unable to properly flush any of my excrete. These are basic hygiene and functionality issues that should never be present in a hotel of this standing. What is particularly disappointing is that a reassurance of a defect-free room was personally given by the Director of Operations, yet this was not delivered. While I am only a Blue Honors member, this should never be a reason to overlook fundamental guest expectations. I am a paying guest who has spent a significant number of nights at Hilton Kuala Lumpur, even without booking through the Honors app. Additionally, my first day was severely impacted, as I had to spend nearly an hour resolving these issues after an exhausting 13-hour long-haul flight. Nevertheless, I would like to sincerely commend your hidden heroes at the call center—Clift, Atikah, Ain, and Farahiya—for their exceptional care, professionalism, and patience in handling my concerns. Their efforts in calming a frustrating situation were truly appreciated. Kudos also to Hinuddin from the Housekeeping team on Level 25 for his attentiveness. While the service recovery efforts were notable, the initial experience should not have fallen short of basic standards."

"The check-in waiting time was a bit too long. Breakfast can be upgraded with more options"

"Very convenient location and great view from the lobby"

"I was lucky this time and got a comfortable room."

"Good"

"All of it"