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Grand Ion Delemen Hotel

Photo gallery for Grand Ion Delemen Hotel

Aerial view
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

5.0 star property

7.6/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
Jalan Ion Delemen 1, Genting Highlands, 69000

Explore the area

  • Popular LocationSnow World9 min drive
  • Popular LocationSkyAvenue10 min drive
  • Popular LocationFirst World Plaza14 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)75 min drive

Room options

About this area

Genting Highlands

Located in Genting Highlands, Grand Ion Delemen Hotel is in the entertainment district and near theme parks. Skytropolis Indoor Theme Park and Happy Bee Farm & Insect World are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit SkyAvenue and Genting Highlands Premium Outlets. Travelling with kids? Consider Genting Highlands Theme Park and Snow World. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Snow World - 9 min drive
  • Arena of Stars - 9 min drive
  • SkyAvenue - 10 min drive
  • Skytropolis Indoor Theme Park - 10 min drive
  • First World Plaza - 14 min drive

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 103 min drive

About this property

Grand Ion Delemen Hotel

5-star luxury hotel in a shopping district
Near Genting Highlands Theme Park, Grand Ion Delemen Hotel provides a corner/local shop, a coffee shop/cafe and a garden. Enjoy the gym, as well as activities, such as ziplining, rock climbing and hiking/biking. Free in-room WiFi is available to all guests, along with a playground and an arcade/games room.
Other perks include:
  • An indoor pool and a children's pool
  • Breakfast (surcharge), a lift and concierge services
  • Luggage storage, smoke-free property and wedding services
  • 10 meeting rooms, a front desk safe and tour/ticket information
  • Guest reviews say good things about the convenient parking, helpful staff and overall condition
Room features
All 611 rooms include comforts such as air conditioning and dressing gowns, in addition to perks such as free WiFi and safes. Guest reviews say good things about the overall comfort, size rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Wheelchair-accessible parking available

Food and drink

  • To-go breakfast available for a fee 7:00 AMโ€“10:30 AM on weekdays and 7:00 AMโ€“10:30 AM on weekends: MYR 60 for adults and MYR 30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Kembali Kitchen
  • Fairy Tales

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's pool
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (4896 square feet)
  • Meeting rooms - 10

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: MYR 60 for adults and MYR 30 for children (approximately)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 11:00 AM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Does Grand Ion Delemen Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM to 11:00 AM.

How much does it cost to stay at ?

As of 26 Nov 2022, prices found for a 1-night stay for 2 adults at on 4 Dec 2022 start from RMย 315.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Ion Delemen Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Ion Delemen Hotel?

This property doesn't offer parking.

What time is check-in at Grand Ion Delemen Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Grand Ion Delemen Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Grand Ion Delemen Hotel located?

This family-friendly Genting Highlands hotel is located in the mountains, within 3 mi (5 km) of SkyAvenue and Skytropolis Indoor Theme Park. Arena of Stars and Chin Swee Cave Temple are also within 6 mi (10 km).

Can I cancel my reservation for free at Grand Ion Delemen Hotel and receive a full refund?

Yes, Grand Ion Delemen Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Ion Delemen Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

7.6

Good

Rating 10 - Excellent. 142 out of 447 reviews" "
" "10 - Excellent 32%
Rating 8 - Good. 162 out of 447 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 72 out of 447 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 43 out of 447 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 28 out of 447 reviews" "
" "2 - Terrible 6%

7.7/10

Cleanliness

7.9/10

Staff & service

7.0/10

Amenities

7.5/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Good

Andrew
Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is not intended to be a hotel. Feels more like an AirBnB. Feels like someone's house. Based on pictures on the net it seems like a fancy luxurious hotel when its actually not. However, still a comfortable stay with good and plenty to choose from breakfast spread. I booked the 1 bedroom Suite and it was like walking into to an under furnished and under-renovated apartment unit.

10/10 Excellent

KATHARINE WEI QI, Johor Bahru
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Wall of the room is dirty with ants running. Back of sofa is dirty with fungus. Toilet bottle tray holder is broken with calcium deposit. Shower tiles and basin edges are filled with black fungus.
Stayed 2 nights in Oct 2022

10/10 Excellent

Zah Zurainita
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2022

8/10 Good

Yong Leng
Travelled with family
Liked: Cleanliness, staff & service, amenities
is ok
Stayed 2 nights in Oct 2022

4/10 Poor

MOHAMMED RAUFF, SINGAPORE
Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check in was tedious, they are greatly understaffed, and unable to handle long Queue, the room was dirty, the toilet was smelly! The ammenities was limited, and the most disappointing thing of all, that I stayed in a Suite, i will never come back here again!
Stayed 2 nights in Sep 2022

6/10 Okay

Meng Jiunn
Travelled with partner
Disliked: Amenities, property conditions & facilities
I enter the door with the door handle broken, sheets got some stains on it. The building need some touch up work to be done.
Stayed 1 night in Sep 2022

4/10 Poor

KOICHI
Stayed 1 night in Aug 2022

4/10 Poor

Michael Alfred
Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room stinks every time I stay here
Stayed 1 night in Aug 2022

8/10 Good

Hoi lim
Stayed 1 night in Aug 2022

6/10 Okay

Atiqah
Stayed 1 night in Jul 2022

General hotel information

Hotel locationGenting Highlands
Star rating5 star property
Nearest airportSubang (SZB-Sultan Abdul Aziz Shah)
Nearby landmarksSkytropolis Indoor Theme Park, SkyAvenue, First World Plaza