Grand Ion Delemen Hotel

Photo gallery for Grand Ion Delemen Hotel

Primary image
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

5.0 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Jalan Ion Delemen 1, Genting Highlands, 69000

Explore the area

  • Popular LocationSkytropolis Indoor Theme Park9 min drive
  • Popular LocationSkyAvenue10 min drive
  • Popular LocationFirst World Plaza10 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)75 min drive

Choose dates to view prices

About this area

Genting Highlands

Located in Genting Highlands, Grand Ion Delemen Hotel is in the entertainment district and near theme parks. Skytropolis Indoor Theme Park and Happy Bee Farm & Insect World are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit SkyAvenue and Genting Highlands Premium Outlets. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Arena of Stars - 9 min drive
  • Skytropolis Indoor Theme Park - 9 min drive
  • SkyAvenue - 10 min drive
  • First World Plaza - 10 min drive
  • Genting Highlands Theme Park - 13 min drive

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 103 min drive

About this property

Grand Ion Delemen Hotel

Family-friendly hotel with fitness centre and business centre
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business centre and conference space.
Grand Ion Delemen Hotel offers 611 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 7:00 AM to 10:30 PM
  • Airport shuttle on request

Food and drink

  • To-go breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends: MYR 40 for adults and MYR 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Hugo's In The Sky
  • Kembali Kitchen
  • Fairy Tales
  • Dinetopia

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's pool
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (4896 square feet)
  • Meeting rooms - 10

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: MYR 40 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 280 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 11:00 AM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 138 out of 434 reviews
5 - Excellent 32%
Rating 4 - Good. 158 out of 434 reviews
4 - Good 36%
Rating 3 - Okay. 70 out of 434 reviews
3 - Okay 16%
Rating 2 - Poor. 40 out of 434 reviews
2 - Poor 9%
Rating 1 - Terrible. 28 out of 434 reviews
1 - Terrible 6%

3.9/5

Cleanliness

3.9/5

Staff & service

3.5/5

Amenities

3.8/5

Property conditions & facilities

3.5/5

Eco-friendliness

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The road to the property is hazardous, accident prone. The lifts are slow and cannot accomodate peak hours moving traffic- checkin, checkout and breakfast crowd. Zero room sound-proofing, dusty rooms. However, staff at check in and breakfast staff were friendly.
Stayed 1 night in Jul 2022

3/5 Okay

Travelled with family, Travelled with family and small children
Disliked: Amenities
Only have 1 toilet n shower facility for 2Bedroom. We are all tired n need to take turns to shower. We reached 2pm got passport checkin but no room n have to come back at night after our lunch dinner n some fun in Genting theme park n casino. Quality of door no good; can hear upstairs tak out hanger. The double bed is not sturdy; kids prob ok for lightweight. Expensive for such room types to pay. We see buildings in construction WIP from our rooms. Bf is ok nothing to shout about but at Rm60 is expensive. I can get 4 nice rooms in Malacca of 4 star for de price paid one night in Ion delemen. Plus point is de nice environment of nature to feel like de autumn breeze
Stayed 1 night in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Telephone was not working.
Stayed 1 night in Jun 2022

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not friendly Bad smell in our room
Stayed 2 nights in Jun 2022

2/5 Poor

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not clean
Stayed 1 night in May 2022

General hotel information

Hotel locationGenting Highlands
Star rating5 star property
Nearest airportSubang (SZB-Sultan Abdul Aziz Shah)
Nearby landmarksSkytropolis Indoor Theme Park, SkyAvenue, First World Plaza