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Grand Ion Delemen Hotel

Photo gallery for Grand Ion Delemen Hotel

Aerial view
Indoor pool
Deluxe Twin Room | In-room safe, desk, blackout curtains, iron/ironing board
Restaurant
Lobby

Overview of Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

5.0 star property

7.4/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
Jalan Ion Delemen 1, Genting Highlands, 69000

Guests rated this location 7.4/10 - Good

Explore the area

  • Popular LocationSnow World9 min drive
  • Popular LocationSkytropolis Indoor Theme Park11 min drive
  • Popular LocationFirst World Plaza14 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)75 min drive

Room options

About this area

Genting Highlands

Located in Genting Highlands, Grand Ion Delemen Hotel is in the entertainment district and near theme parks. First World Plaza and SkyAvenue are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Skytropolis Indoor Theme Park and Happy Bee Farm & Insect World. Travelling with kids? Consider Genting SkyWorlds Theme Park and Snow World. Spend some time exploring the area's activities, including outlet shopping.
Visit our Genting Highlands travel guideOpens in a new window
Map

What's nearby

  • Snow World - 9 min drive
  • Arena of Stars - 9 min drive
  • SkyAvenue - 10 min drive
  • Skytropolis Indoor Theme Park - 11 min drive
  • First World Plaza - 14 min drive

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 103 min drive

Restaurants

  • 1 Meter Teh - 10 min drive
  • Starbucks - 10 min drive
  • Starbucks - 11 min drive
  • First World Tower 2 8th Floor Cafe - 11 min drive
  • First World Executive Lounge - 11 min drive

About this property

Grand Ion Delemen Hotel

5-star luxury hotel in a shopping district
Located close to First World Plaza and Skytropolis Indoor Theme Park, Grand Ion Delemen Hotel provides a corner/local shop, a cafe and a garden. Enjoy the gym, as well as activities, such as hiking/biking, rock climbing and ziplining. Free in-room WiFi is available to all guests, along with a playground and an arcade/games room.
Other perks include:
  • An indoor pool and a children's pool
  • Breakfast (surcharge), a lift and a 24-hour front desk
  • Smoke-free property, luggage storage and wedding services
  • Concierge services, tour/ticket information and 10 meeting rooms
  • Guest reviews say good things about the convenient parking, helpful staff and overall condition
Room features
All 611 rooms include comforts such as air conditioning and dressing gowns, in addition to perks such as free WiFi and safes. Guest reviews say good things about the comfortable, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Wheelchair-accessible parking available

Food and drink

  • To-go breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends: MYR 60 for adults and MYR 30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Kembali Kitchen
  • Fairy Tales

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's pool
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (4896 square feet)
  • Meeting rooms - 10

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

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Genting Highlands
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5 star
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Family-friendly
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Free WiFi
Free WiFi
Guest rating 3.5+
Guest rating 3.5+
Pool
Pool

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately MYR 60 for adults and from MYR 30 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 11:00 AM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Does Grand Ion Delemen Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM to 11:00 AM.

How much does it cost to stay at ?

As of 25 Mar 2023, prices found for a 1-night stay for 2 adults at on 30 Mar 2023 start from RM 308.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Ion Delemen Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Ion Delemen Hotel?

This property doesn't offer parking.

What time is check-in at Grand Ion Delemen Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Grand Ion Delemen Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Grand Ion Delemen Hotel located?

This family-friendly Genting Highlands hotel is located in the mountains, within 3 mi (5 km) of Skytropolis Indoor Theme Park, First World Plaza and SkyAvenue. Arena of Stars and Chin Swee Cave Temple are also within 6 mi (10 km).

Can I cancel my reservation for free at Grand Ion Delemen Hotel and receive a full refund?

Yes, Grand Ion Delemen Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Ion Delemen Hotel cancellation policy on our site for more details about any exclusions or requirements.

Grand Ion Delemen Hotel Reviews

Grand Ion Delemen Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 143 out of 467 reviews" "
" "10 - Excellent 31%
Rating 8 - Good. 164 out of 467 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 77 out of 467 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 50 out of 467 reviews" "
" "4 - Poor 11%
Rating 2 - Terrible. 33 out of 467 reviews" "
" "2 - Terrible 7%

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.5/10

Eco-friendliness

Reviews

4/10 Poor

Chandan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel stuff was so disappointing and specially breakfast. Looking at our face they refer cheap sagar instead of Kembali. Eventhough we paied 110rm for breakfast. Finally i have to fight with stuff and get the quLity breakfast.
Stayed 1 night in Feb 2023

2/10 Terrible

Aik Hong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room very sm
Stayed 2 nights in Jan 2023

2/10 Terrible

Bhupinder, Singapore

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Tower 3 for 4 nights. Firstly this hotel is NOT a hotel, its a service apartment...without services. Worst ever experience. Stinky rooms. All bed rooms having fire alarm with LED that disturbs during sleep. Morning you cannot walk thru the corridors as entire area stinks so bad..smells horrible. you have kitchen in the apartment but no plates, no spoons , no forks. if you ask for them you get disposable bins and forks and per member you have to pay MYR5 for 1 plastic fork 1 plastic box and 1 spoon. Cleaning staff forgot to clean the apartment, when asked why they didn't clean their answer was ...we were so busy. Locker in the room never worked, we were at this property for 4 nights and first 3 days we keep calling for locker replacement but no action. Horrible breakfast, you have to shell out MYR60 per person for the same. Won't recommend any one staying in this service appartment that call them selves a HOTEL.

4/10 Poor

Guo An

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Check in time is late and first check in room has ammonia smell, only stayed 1 night and requested refund for the the following 2 days, yet to receive the refund though

2/10 Terrible

JUNWEI

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was such a nightmare to enter a room which looks super rundown. It was nothing compared to the pic on the website. We requested to change a room although it was much better than the first 1 but still the inside lock for the room was spoilt and wifi was down… dont think we will book this ever again

4/10 Poor

Thawda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had high hopes when I booked since it was a five star hotel. However we had to change the room two times. The first one they gave us is abit dirty, no proper wifi and facing to construction side, so I asked for another room. The staff were friendly and help us change another room with a proper view, however, we couldn't connect wifi at all and it was fiber issue. Base line in that room was so terrible that I couldn't even call reception and I had to use my roaming to call reception to complaint. After another complaints, they did help us change another room with proper view with wifi and the room is cleaner. The first day was horrible to experience that kind of dirty room for five star hotel. Lucky that staff were friendly and helpful

2/10 Terrible

Qiang

Stayed 1 night in Dec 2022

6/10 Okay

Qiang

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good.
room is very poor. the window can not be closed in the toilet. renovation very old.
Stayed 1 night in Dec 2022

4/10 Poor

Gek Swee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness and transportation of hotel has degraded from previous visit in Dec 2019, just before Covid. Front desk staffs are not well informed of their own amenities as I requested for a massage which they do have at tower 4 as well as an onsen which I would love to try. Only plus side is Concierge at lobby hotel was very friendly and helpful helping us with booking of transport out shopping and moving around from place to place. Hotel used to provide free transportation to first world but not anymore and is chargeable at M$6 each trip which requires advance booking.Hotel cleanliness needs to upgrade as bath robes are damp and toiletries are limited and toilet emits a foul smell n has mould stains on wall. Room curtains are a little mouldy and wasn’t installed properly and have to request hotel services to install them back up properly as the curtains were dropping off the ceiling. Wifi in hotel n room also very lagging. House keeping was called in to clean the room up as hair n dust were in every corner of room but cleaning done was only a touch up service to make up the room with no proper cleaning of bathroom. Room microwave isn’t working and room telephone keeps ringing every half hourly for a sec which was damn annoying Overall stay is a big disappointment if not for the friendly concierge. Expected better hotel services like cleanliness as we booked the largest family suite which cost $1300 for a 3 day 2 night stay.

4/10 Poor

Chong, Shah Alam

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Unpleasant stay
Stayed 1 night in Dec 2022

General hotel information

Hotel location
Genting Highlands
Star rating
5 star property
Nearest airport
Subang (SZB-Sultan Abdul Aziz Shah)
Nearby landmarks
Skytropolis Indoor Theme Park, SkyAvenue, First World Plaza