Other members of my family arrived to the room before I did. As soon as I opened the door the smell of Cigarette hit me. One of the other family members indicated that he said the exact same thing on arrival and was starting to get a headache. So it was not just me who could smell it. The hotel reservations staff were fantastic about it and didn't even question me when I advised them of the smell. I was expecting someone to go back to the room with me and confirm the smell but not once was my integrity questioned. The staff were more than happy to move us to a new room and they were incredibly apologetic. I would have been happy with any room whether it be lower, same or higher floor (I just couldn't stay in the smell) but we ended up in a higher level room with the most amazing views. I have never in my life questioned/complained about a hotel room and was so worried in doing so but all the staff at the were fabulous and I will not hesitate to return to the hotel for another celebration.
A verified traveller stayed at InterContinental Sydney
Posted 3 weeks ago