2/10 Terrible
Mary
23 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities
I booked the hotel in March, I booked an economy double room. When I arrived, I was told that the room do not have a shower or toilet - that it had a shared toilet and shower. I showed them my booking and receipt that says nothing about a shared toilet or shower. They also told me they don't even have an economy double - the rooms all had names. They put me in a room with an en-suite for a few hundred more per night. I have learned that the hotel "reopened" in May, which I presumed was responsible for the change in price. They told me I would have to take it up with Expedia which I did but Expedia said there was nothing they could do. I believe the hotel should have honored the Expedia reservation at the price I paid for a room where amenities were listed as "bathroom." I was also told that breakfast was included but two mornings worth of breakfast was included in the bill - I have reached out to the hotel, but they have not answered. My advice: the hotel is lovely but make sure you deal directly with the hotel and get it in writing what you are paying for
Mary
Stayed 3 nights in Jun 2025