Hotel Keluarga di Kampung Batu Uban

"Hotel rate as 5 star but we never feel to be serve like 5 star. Buffet Breakfast - restaurant not able to occupied guest while the night before hotel was service with wedding and foreigner bus trip. We have to queue for long in order to be seat. Table cleaning was not well clean. Asking for child kiddy set which need 3 follow up and requested with different servant to be given. Food was not refill after finished. Buffet Dinner -> servant was not enough to well serve all customers. Our tables...

"Sudah 4 kali saya ke sini... Tempat, Bilik kat lobby, tmpt mkn mmg Best cuma satu je layanan dr services call x mesra alam dan cakap acuh x acuh... Xdak semangat nak layan permintaan customer... Yg lain2 memang Best... Next time akan datang lagi untuk rest minda"

"Tempat yang sesuai untuk seisi keluarga. Kemudahan yang menyeronokkan. Selesa dan selamat."

"suasana baik,sesuai bagi keluarga"

"Sangat disarankan menginap di hotel ini...bersih dan selesa"

"The check-in process was rushed and worker did not bother to explain anything about the hotel and its amenities (of which I paid a premium for) except about the breakfast. No mention about the beach, pools, 24-hour gym, kid's adventure zone etc - I had to google about all these myself! Bad check in experience"

"Check in experience not good, no smile, not friendly, slow and dosent know what she is doing. Keep asking the same question despite answered her 3 different times. Prolonging the check in process by Asking to show my hotels.com booking number so on and so forth. I have drove 5 hrs to reach ur resort n very tiring.. Totally different from Shangri-La KL check in process which is fast n friendly. Bell men ignoring u just because im an asian dosent mean i dont tips.. not helpful at all even seeing...

"Staffs are friendly and helpful. Room 611 not ready on time, room ready close to 6pm. TV in the room 611 not working."