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Shangri-La Golden Sands, Penang

Photo gallery for Shangri-La Golden Sands, Penang

Exterior
On the beach, white sand, beach massages, beach volleyball
On the beach, white sand, beach massages, beach volleyball
On the beach, white sand, beach massages, beach volleyball
2 outdoor pools, pool umbrellas, pool loungers

Overview of Shangri-La Golden Sands, Penang

VIP Access

Shangri-La Golden Sands, Penang

4.0 star property

4.1/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
Jalan Batu Feringgi, George Town, Penang, 11100

Explore the area

  • Popular LocationFerringgi Beach3 min walk
  • Popular LocationTropical Spice Garden6 min drive
  • Popular LocationFloating Mosque of Tanjung Bungah48 min drive
  • AirportPenang (PEN-Penang Intl.)55 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

George Town

Located in George Town, Shangri-La Golden Sands, Penang is in the suburbs and on the beach. The area's natural beauty can be seen at Ferringgi Beach and Tropical Spice Garden, while ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are popular local attractions. Travelling with kids? Consider Penang Botanical Gardens, or check out an event or a game at City Stadium. Take the opportunity to explore the area for water adventures such as boat tours.

What's nearby

  • Ferringgi Beach - 3 min walk
  • Tropical Spice Garden - 6 min drive
  • ESCAPE Adventureplay - 11 min drive
  • Entopia by Penang Butterfly Farm - 12 min drive
  • Floating Mosque of Tanjung Bungah - 48 min drive

Getting around

  • Penang Sentral - 56 min drive
  • Penang (PEN-Penang Intl.) - 54 min drive

About this property

Shangri-La Golden Sands, Penang

4-star family-friendly resort by the ocean
9 holes of golf, free water park access and a beach bar are just a few of the amenities provided at Shangri-La Golden Sands, Penang. With a white sand beach, beach massages and beach volleyball, this resort is the perfect place to soak up some sun. Enjoy the health club, as well as activities such as ecotours. Free in-room WiFi is available to all guests, along with a poolside bar and a corner/local shop.
You'll also find perks such as:
  • 2 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Continental breakfast (surcharge), 2 outdoor tennis courts and limo/town car service
  • Access to a nearby health club, a computer station and 5 meeting rooms
  • Guest reviews speak well of the family-friendly amenities, pool and helpful staff
Room features
All 387 rooms feature comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as air conditioning and dressing gowns.
Other amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with showers and bidets
  • 43-inch LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free off-site parking
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 9:00 AM–1:00 PM: MYR 64 per person
  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 9 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby health club
  • Access to nearby outdoor pool
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free water park access
  • Lifeguards on site
  • Mini golf
  • Playground
  • Shopping
  • Tennis

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Water slide

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 5

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Massage - on the beach

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 43-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: MYR 64 per person (approximately)
  • Rollaway bed fee: MYR 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Children under 4 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision

Property is also known as

Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town

Frequently asked questions

Does Shangri-La Golden Sands, Penang have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 4 Dec 2022, prices found for a 1-night stay for 2 adults at on 6 Dec 2022 start from RM 360.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Golden Sands, Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Golden Sands, Penang?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Shangri-La Golden Sands, Penang?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Shangri-La Golden Sands, Penang?

Checkout is at noon.

Where is Shangri-La Golden Sands, Penang located?

Nestled on the beach, this George Town resort is within 3 mi (5 km) of Ferringgi Beach and Tropical Spice Garden. ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are also within 6 mi (10 km).

Can I cancel my reservation for free at Shangri-La Golden Sands, Penang and receive a full refund?

Yes, Shangri-La Golden Sands, Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Golden Sands, Penang cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 399 out of 1000 reviews" "
" "5 - Excellent 40%
Rating 4 - Good. 372 out of 1000 reviews" "
" "4 - Good 37%
Rating 3 - Okay. 143 out of 1000 reviews" "
" "3 - Okay 14%
Rating 2 - Poor. 58 out of 1000 reviews" "
" "2 - Poor 6%
Rating 1 - Terrible. 28 out of 1000 reviews" "
" "1 - Terrible 3%

4.0/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

3.8/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Mohd safwan zaki
Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice..clean..
Stayed 1 night in Nov 2022

5/5 Excellent

Omar
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first family holiday and this place had fulfilled all our expectations

4/5 Good

Elke
Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Golden Sands is catered to families with smaller children. There are a good nr of pools and beach activities. The dining options let them down: breakfast on Sunday was hectic, with upto 30min waiting time for a table. The breakfast on offer was extensive and good quality. There is only 1 other restaurant on the premises with a more limited selection. The overall service was ok, but they work very 'depaetmental'. When asked at reception about opening times for the bar, we got a 'that is not my department, ask the bar manager'. Not the customer service we expect from a reception desk. The adult pool is ok. But it had a very slippery and unsafe ladder. I hurt my leg while exiting the pool. I mentioned to the hotel that they may want to replace the ladder with a safer type (similar to what they have in the other pools). They acknowledged my report, but I not once heard an apology for getting injured or an enquiry how my leg was doing. Again, not the customer service we would expect at a Shangri -la. Rooms were clean and well appointed.
Stayed 7 nights in Oct 2022

3/5 Okay

Chek Wee
Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The cabinets / wardrobe are in very bad conditions and creates lots of creaking sound when open, there were lots of banging, knocking, running noises coming from the room upstairs, this mean there is very little sound proof within the rooms. The staffs were friendly and approachable, however, I was told on the first night that all payment were fully paid and nothing outstanding but I had to pay local tax during check out even though I told them that I was informed no further payment applicable to me. Thanks!
Stayed 5 nights in Oct 2022

5/5 Excellent

KAY HIANG
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is superb for families with young kids, with water facilities at the pool. The service staff is attentive and alert and everyone has a good time.
Stayed 3 nights in Oct 2022

2/5 Poor

Murtaza
Travelled with family
Disliked: Cleanliness
Garden Cafe service was excellent. Shower stall in the room was not well maintained, lots mold and mlldew.
Stayed 1 night in Oct 2022

4/5 Good

Michael
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and view was amazing. Hotel in good condition, chambermaids very nice, cheerful and helpful. Buffet breakfast and dinner was very good !