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Shangri-La Golden Sands, Penang

Photo gallery for Shangri-La Golden Sands, Penang

Exterior
On the beach, white sand, beach massages, beach volleyball
On the beach, white sand, beach massages, beach volleyball
On the beach, white sand, beach massages, beach volleyball
2 outdoor pools, pool umbrellas, pool loungers

Overview of Shangri-La Golden Sands, Penang

VIP Access

Shangri-La Golden Sands, Penang

4.0 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
Jalan Batu Feringgi, George Town, Penang, 11100

Guests rated this location 8.5/10 - Very good

Explore the area

  • Popular LocationFerringgi Beach3 min walk
  • Popular LocationTropical Spice Garden6 min drive
  • Popular LocationFloating Mosque of Tanjung Bungah48 min drive
  • AirportPenang (PEN-Penang Intl.)61 min drive

Room options

About this area

George Town

Located in George Town, Shangri-La Golden Sands, Penang is in the suburbs and on the beach. The area's natural beauty can be seen at Ferringgi Beach and Tropical Spice Garden, while ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are popular local attractions. Travelling with kids? Consider Penang Botanical Gardens and Chew Thean Yang Aquarium. Take the opportunity to explore the area for water adventures such as boat tours.
Visit our George Town travel guideOpens in a new window
View more Resorts in George TownOpens in a new window
Map

What's nearby

  • Ferringgi Beach - 3 min walk
  • Tropical Spice Garden - 6 min drive
  • ESCAPE Adventureplay - 12 min drive
  • Entopia by Penang Butterfly Farm - 12 min drive
  • Floating Mosque of Tanjung Bungah - 48 min drive

Getting around

  • Penang Sentral - 57 min drive
  • Penang (PEN-Penang Intl.) - 61 min drive

Restaurants

  • McDonald's - 3 min walk
  • Subway - 2 min walk
  • Golden River Restaurant - 4 min walk
  • KFC - 3 min walk
  • Sigi's Bar & Grill On The Beach - 4 min walk

About this property

Shangri-La Golden Sands, Penang

4-star family-friendly resort by the ocean
Located close to Ferringgi Beach and Tropical Spice Garden, Shangri-La Golden Sands, Penang provides 9 holes of golf, free water park access and a beach bar. With a white sand beach, beach massages and beach volleyball, this resort is the perfect place to soak up some sun. Enjoy the health club, as well as activities such as ecotours. Free in-room WiFi is available to all guests, along with a poolside bar and a corner/local shop.
You'll also find perks such as:
  • 2 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Continental breakfast (surcharge), 2 outdoor tennis courts and limo/town car service
  • Access to a nearby health club, tour/ticket information and concierge services
  • Guest reviews speak well of the family-friendly amenities, pool and helpful staff
Room features
All 387 rooms feature comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as air conditioning and dressing gowns.
Other amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with showers and bidets
  • 43-inch LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free off-site parking
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 9:00 AM–1:00 PM: MYR 74 per person
  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 9 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby health club
  • Access to nearby outdoor pool
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free water park access
  • Lifeguards on site
  • Mini golf
  • Playground
  • Shopping
  • Tennis

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Water slide

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 5

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Massage - on the beach

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 43-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

George Town
George Town
Air conditioned
Air conditioned
Family-friendly
Family-friendly
Hotel resort
Hotel resort
Guest rating 4+
Guest rating 4+
4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MYR 74 per person
  • Rollaway bed fee: MYR 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Children under 4 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision

Property is also known as

Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town

Frequently asked questions

Does Shangri-La Golden Sands, Penang have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 27 Mar 2023, prices found for a 1-night stay for 2 adults at on 2 Apr 2023 start from RM 320.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Golden Sands, Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Golden Sands, Penang?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Shangri-La Golden Sands, Penang?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Shangri-La Golden Sands, Penang?

Checkout is at noon.

Where is Shangri-La Golden Sands, Penang located?

Nestled on the beach, this George Town resort is within 3 mi (5 km) of Ferringgi Beach and Tropical Spice Garden. ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are also within 6 mi (10 km).

Can I cancel my reservation for free at Shangri-La Golden Sands, Penang and receive a full refund?

Yes, Shangri-La Golden Sands, Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Golden Sands, Penang cancellation policy on our site for more details about any exclusions or requirements.

Shangri-La Golden Sands, Penang Reviews

Shangri-La Golden Sands, Penang Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 401 out of 1002 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 367 out of 1002 reviews" "
" "8 - Good 37%
Rating 6 - Okay. 142 out of 1002 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 63 out of 1002 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 29 out of 1002 reviews" "
" "2 - Terrible 3%

8.0/10

Cleanliness

8.4/10

Staff & service

8.3/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Samer, Harrington Park

Travelled with family
Liked: Cleanliness, staff & service
Okay price, outdated resort. Needs a lot of improvement.
Stayed 4 nights in Mar 2023

8/10 Good

kwee cheng

Travelled with partner
Liked: Cleanliness
Generally pleasant and friendly staff but the café environment was not so ideal for dinning. Too hot without air conditioning! It would help even with some portable air conditioning units so the air is cooler. Shutter service is minimal.would love to come back again to see general improvements to the resort like upgrading the whole building
Stayed 4 nights in Mar 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools
Stayed 2 nights in Feb 2023

10/10 Excellent

Houda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You didnt need to leave the resort there was a big swimming pool for the kids and you can water sports on the beach right infront of the resort.Resaurants and night market just 5 mins walk from the resort.Definatly be coming back
Stayed 3 nights in Feb 2023

4/10 Poor

Choong Mei

Travelled with partner
Disliked: Amenities, property conditions & facilities
We did not have a car park and was hard to unload our baggage. This hotel needs an upgrade and not enough employees working.
Stayed 2 nights in Jan 2023

8/10 Good

Jaspal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good. The beach could have been better.
Stayed 3 nights in Jan 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many slums outside hotel

10/10 Excellent

VANDA, Coronado

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Perfect for a family holiday! It had beach, pool activities, daily activities, adventure zone was great. The hotel allocated an connecting room for our family so it was more spacious. Hotel is old but very well maintained. Staff is great. Breakfast buffet had a very good spread.

6/10 Okay

Karin

Travelled with partner
Liked: Amenities
The overall impression was good and the room was nice and had a big bed. Value for money was however not great. We had booked an executive room with sea view and king size bed but the two beds in the room first had to be combined by staff which took some time. The resulting bed was huge and comfortable. It took two attempts to ensure the breakfast which we had selected and paid for appeared correctly in the hotel system. The room had a partially damaged bathroom door, minor damage to the bathtub and it was impossible preventing water from going on the floor while showering. The drain also smelled sometimes. Cleanliness was not very high as there were some small spots from prior guests. A bathroom toiletry with broken seal from prior guests was also present at arrival. We didn’t receive hand towels after the first day out of three nights but received a spare bath towel. At arrival the baggage handler seemed to handle bags in a rough way but there was a system to keep them safe. The bathroom by the pool was not very nice. The pools were very nice and there is an adult section to prevent swimmers being affected by splashing children. The beach is nice but not private. The local area is ok but not very welcoming for a longer walk or shopping. There is a taxi station immediately opposite the hotel which is convenient. The hotel has some boutiques for shopping and a convenience store. There was also entertainment and seasonally themed dinners/brunch for Christmas.

8/10 Good

TAN

Stayed 3 nights in Dec 2022

General hotel information

Hotel location
George Town
Star rating
4 star property
Nearest airport
Penang (PEN-Penang Intl.)
Accommodation type
Resorts
Nearby landmarks
Penang City Hall, KOMTAR, Queensbay Mall