Located on the waterfront, Eastern And Oriental Hotel is in Downtown George Town, a neighbourhood in George Town. KOMTAR and Arulmigu Balathandayuthapani Temple are notable landmarks, and travellers looking to shop may want to visit Penang Times Square and Gurney Drive. Travelling with kids? Don't miss ESCAPE Adventureplay.
Indigo Restaurant at The Blue Mansion - 5 min walk
Sarkies Corner - 2 min walk
Three Sixty° Sky Bar - 2 min walk
About this property
Eastern And Oriental Hotel
5-star historic hotel located in Downtown George Town
Located close to KOMTAR and Penang Times Square, Eastern And Oriental Hotel provides a return airport shuttle, a poolside bar and a terrace. Treat yourself to a hot stone massage at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Free in-room WiFi is available to all guests, along with 3 cafes and a garden.
You'll also find perks such as:
2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
Free self-parking and valet parking
Buffet breakfast (surcharge), luggage storage and a gift shop
A porter/bellboy, tour/ticket information and a front desk safe
Guest reviews say great things about the breakfast and location
Room features
All 232 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the size rooms at the property.
More amenities include:
Baths or showers and bidets
Childcare services, electric kettles and daily housekeeping
Languages
Chinese (Mandarin), English, Indonesian, Malay
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Social distancing
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
On-site parking available only on request
Free covered self-parking on site
Free covered valet parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 88 for adults and MYR 60 for children
4 restaurants and 3 coffee shops
1 poolside bar and 1 bar
24-hour room service
Things to do
2 outdoor pools
Children's pool
Fitness centre
Full-service spa
Lifeguards on site
Family friendly
2 outdoor pools
Babysitting (surcharge)
Children's pool
In-room childcare (surcharge)
Laundry facilities
Rollaway/extra beds (surcharge)
Snack bar/deli
Conveniences
Lift
Front-desk safe
Gift shop/newsstand
Library
Reception hall
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Business services
Business centre
Conference space (7535 square feet)
Meeting rooms - 10
Outdoors
Garden
Lifeguards on site
Pool sunloungers
Pool umbrellas
Terrace
Spa
Massage - hot stone
Massage - sports
Massage - Thai
Massage/treatment rooms
Spa open daily
Treatment room
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for MYR 350.0 per night.
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: from approximately MYR 88 for adults and from MYR 60 for children
Airport shuttle fee: MYR 302.10 per vehicle (one-way, maximum occupancy 2)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: MYR 350.0 per night
A facilities fee includes use of: sauna; spa; swimming pool; fitness facilities
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Eastern & Oriental Hotel
Eastern & Oriental Hotel Penang
Eastern Oriental Hotel Penang
Eastern Oriental George Town
Eastern Oriental Penang
Oriental Eastern
Eastern & Oriental Hotel Penang/George Town
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern And Oriental
Eastern Oriental Hotel
Eastern And Oriental Hotel Hotel
Eastern And Oriental Hotel George Town
Eastern And Oriental Hotel Hotel George Town
Frequently asked questions
Does Eastern And Oriental Hotel have a pool?
Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.
How much does it cost to stay at ?
As of 23 Mar 2023, prices found for a 1-night stay for 2 adults at on 19 Apr 2023 start from RM 655.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Eastern And Oriental Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Eastern And Oriental Hotel?
Self-parking and valet parking are free at this property.
What time is check-in at Eastern And Oriental Hotel?
Check-in is from 3:00 PM - 3:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at Eastern And Oriental Hotel?
Checkout is at noon. Late check-out is available for a fee (subject to availability).
Does Eastern And Oriental Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 302.10 per vehicle applies.
Where is Eastern And Oriental Hotel located?
This family-friendly George Town hotel is located on the waterfront, within 1 mi (2 km) of KOMTAR and Penang Times Square. Gurney Drive and Gurney Plaza are also within 3 mi (5 km).
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There are 2 of us booked in the room, there was only one set of toiletries (shower gel, shampoo) provided over 2 nights. It would have helped if the house keeping had replenished on the second day.
We always stay at the e & o when in Penang. The hotel is great and the staff are even better.
Stephen
Stayed 10 nights in Feb 2023
10/10 Excellent
Mike Jih-Yeuan
25 Feb 2023
Mike Jih-Yeuan
Stayed 1 night in Feb 2023
2/10 Terrible
Mohan
9 Feb 2023
Liked: Amenities
Disliked: Cleanliness, staff & service
The main complaint was from my guest who checked in at room 922. When we returned at night after dinner he found a disgusting smell from the bed. He thought the sheets were not cleaned. He called housekeeping a d they did come and change the sheets. When we spoke to the duty manager the excuse given was " the smell was probably from the chemicals used".
On checking my room, I found the small rug had not been vacumned. This on the day we checked in.
My question - if it was chemical smell then is that not a concern as the fumes must be a health concern.
Without doubt this is a beautiful iconic hotel and we came back for a second time as stayed here in 2019 and enjoyed it so much.
It’s still great but looking a bit tired in places but overall still great. We loved the pool and location of the hotel and the amazing views. Also a shame to see so much single use plastic here! (small toiletries) and water bottles- most hotels we have stayed in in Malaysia have water machines to minimise waste and refillable toiletries.
Stay was good and room as expected. Overall not too bad but expected better service from check in to dining.
Requested for slightly earlier check in as my baby needs a nap but seems staff does not bother. Second, was trying to grab coffee at the restaurant on Ground floor and was directed here and there without anyone serving us.
Eggs Benedict (breakfast) on the 6th floor was terrible.