8/10
Check in experience not good, no smile, not friendly, slow and dosent know what she is doing. Keep asking the same question despite answered her 3 different times. Prolonging the check in process by Asking to show my hotels.com booking number so on and so forth. I have drove 5 hrs to reach ur resort n very tiring.. Totally different from Shangri-La KL check in process which is fast n friendly. Bell men ignoring u just because im an asian dosent mean i dont tips.. not helpful at all even seeing me with a lots of luggage n bags. But when westerner came in, swamp to them.
Room very nice and great view. Water pressure slow. Bath room pressure Became even slower (like 2 lines of pee) if i on the balcony bath tub tab to fill up the tub. Bath tub not clean by Housekeeping staff dead insects still around with aged n dried lizard poos
Housekeeping runner Hassan(not room attendant Hassan on 2456 floor) very accommodative , knowing im having leg sore , he placed the 2 hard pillow at the bottom of the bed.
FNB staffs all with a smile. Chef at roti bakar prepare the roti without me asking after the first day he know how i want my roti bakar. Impressive!
Check out experience very professional and great by the indian lady (not able to catch her name)
The whole experience changed from worst to great by the caring runner, attentive fnb staffs n the great checkout experience.
Thien Hin
Menginap 2 malam pada Feb 2025