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JEN Penang Georgetown by Shangri-La

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Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Private kitchen

Overview of JEN Penang Georgetown by Shangri-La

VIP Access

JEN Penang Georgetown by Shangri-La

4.0 star property

4.4/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
Magazine Road, George Town, Penang, 10300

Explore the area

  • Popular LocationKOMTAR2 min walk
  • Popular LocationPenang Times Square6 min walk
  • Popular LocationKapitan Keling Mosque13 min walk
  • AirportPenang (PEN-Penang Intl.)29 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

George Town

Located in Downtown George Town neighbourhood, JEN Penang Georgetown by Shangri-La is connected to a shopping centre. KOMTAR is a notable landmark, and travellers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Travelling with kids? Consider Kidland Penang and PKSA Penang Water Sports Centre. Guests appreciate the hotel's central location.

What's nearby

  • 1st Avenue Mall - 1 min walk
  • KOMTAR - 2 min walk
  • Prangin Mall - 3 min walk
  • Penang Times Square - 6 min walk
  • Kapitan Keling Mosque - 13 min walk

Getting around

  • Penang Sentral - 31 min drive
  • Penang (PEN-Penang Intl.) - 27 min drive

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel in the heart of Downtown George Town
A round-trip airport shuttle, a garden and a hair salon are just a few of the amenities provided at JEN Penang Georgetown by Shangri-La. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, features brunch and light fare. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self-parking
  • Continental breakfast (surcharge), limo/town car service and meeting rooms
  • A TV in the lobby, a porter/bellboy and luggage storage
  • Guest reviews speak well of the family-friendly amenities, central location and helpful staff
Room features
All 443 rooms include comforts, such as pillow menu and laptop-compatible safes, in addition to thoughtful touches, such as Laptop workspace and air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with baths or showers and free toiletries
  • 40-inch LED TVs with premium channels
  • Daily housekeeping, desks and phones

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Free covered self-parking on site
  • Limited on-site parking
  • Off-site parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AMโ€“10:30 AM: MYR 48 for adults and MYR 24 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

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Policies

Check-in

88% of travellers were happy with check-in
Check-in from 3:00 PM - 6:00 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotelโ€™s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: MYR 48 for adults and MYR 24 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town
Hotel Jen Penang by Shangri La
JEN Penang Georgetown by Shangri-La Hotel
JEN Penang Georgetown by Shangri-La George Town
JEN Penang Georgetown by Shangri-La Hotel George Town

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 30 Sept 2022, prices found for a 1-night stay for 2 adults at on 2 Oct 2022 start from RMย 300.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Penang Georgetown by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in is from 3:00 PM - 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Checkout is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 117 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in the shopping district, steps away from 1st Avenue Mall, KOMTAR and Prangin Mall.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 528 out of 1002 reviews
5 - Excellent 53%
Rating 4 - Good. 396 out of 1002 reviews
4 - Good 40%
Rating 3 - Okay. 54 out of 1002 reviews
3 - Okay 5%
Rating 2 - Poor. 16 out of 1002 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 1002 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

4/5 Good

Peter
Liked: Staff & service, amenities, property conditions & facilities
Excellent location, adjacent to shopping mall and bus interchange, walking distance to Georgetown heritage site.
Stayed 3 nights in Sep 2022

5/5 Excellent

Audra
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
centralised location
Stayed 3 nights in Sep 2022

5/5 Excellent

Ronnie
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
seems newly renovated, clean and comfortable room
Stayed 1 night in Sep 2022

5/5 Excellent

Tiong Leng
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bright and spacious lobby. Clean room with a nice view
Stayed 3 nights in Sep 2022

4/5 Good

KUNIHO
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

5/5 Excellent

Abdul Razak
Travelled with family
Liked: Cleanliness
I
Stayed 4 nights in Aug 2022

2/5 Poor

Cheng, Silver Spring
Travelled with family
Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2022

5/5 Excellent

Robert
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategy location, close to everything that we wanted
Stayed 2 nights in Jul 2022