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Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Down duvet, in-room safe, desk, laptop workspace

Guest reviews

4.4/5 Excellent
1,386 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationKOMTAR2 min walk
Popular Location1st Avenue Mall3 min walk
Popular LocationPrangin Mall4 min walk
AirportPenang (PEN-Penang Intl.)26 min drive

Choose dates to view prices

  • Apartment, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 60 sq m
    • City view
    • Sleeps 3
    More detailsApartment, 1 King Bed
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed
  • Family Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsFamily Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)

    4.6/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsFamily Room, 1 King Bed (Club)
  • Deluxe Room, 2 Single Beds

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds (Club)

    4.8/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds (Club)

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

George Town

Located in Downtown George Town neighbourhood, JEN Penang Georgetown by Shangri-La is connected to a shopping centre. KOMTAR is a notable landmark, and travellers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Travelling with kids? Consider Kidland Penang and Penang Avatar Secret Garden. Our guests appreciate the hotel's central location.

Visit our George Town travel guide
Map
Popular Location

What's nearby

  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk
  • Prangin Mall - 4 min walk
  • Penang Times Square - 6 min walk
  • Kapitan Keling Mosque - 13 min walk

Getting around

  • Penang Sentral - 29 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • Where to eat
  • Cafe Jen – Restaurant offering local and international cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily. Kids' menu available.
  • Lobby Lounge – Café offering local and international cuisine. Serves light fare daily, happy hour available.

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel connected to a shopping centre in Downtown George Town
This hotel features a restaurant, an outdoor pool and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site. All 443 rooms offer free WiFi and free wired Internet, LED TVs with satellite channels, and comforts such as pillow menus and down comforters. Other amenities available to guests include 24-hour room service, free bottled water and in-room massages.
JEN Penang Georgetown by Shangri-La offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free covered self parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: MYR 25 for adults and MYR 15 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in between 3:00 PM and 6:00 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 25 for adults and MYR 15 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at JEN Penang Georgetown by Shangri-La and receive a full refund?
Yes, JEN Penang Georgetown by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Penang Georgetown by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JEN Penang Georgetown by Shangri-La?
As of 10 Aug 2020, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 12 Aug 2020 start from RM199, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JEN Penang Georgetown by Shangri-La have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3:00 PM to 6:00 AM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 117 per vehicle applies.
Where is this property located?
This family-friendly George Town hotel is located in the shopping district, within a 5-minute walk of KOMTAR, 1st Avenue Mall and Prangin Mall.

Guest reviews

Overall score and ratings for JEN Penang Georgetown by Shangri-La

4.4
Excellent
5 - Excellent
701
4 - Good
580
3 - Okay
72
2 - Mediocre
25
1 - Poor
8
4.4
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.3
Property condition

4/5 Good

  • Liked: Cleanliness, property conditions & facilities

Clean And comfortable But not provide laundry bag

Stayed 3 nights in Aug 2020

2/5

  • Liked: Amenities, property conditions & facilities
  • Disliked: Staff & service

Stayed 1 night in Aug 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Jul 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Very strategically located and staff was helpful. Pool area and service were great, during our stay, as its not crowded! The others facilities were not use and/or offered, as we book thru Expedia, so "breakfast for locals" were not provided, which was disappointing and the sour point of the stay! We opted to eat and drink out on all meals, not much was lost really, as Penang offered the best street food anyway.

    Stayed 2 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Excellent service and excellent room. As expected from them

    Stayed 1 night in Jul 2020