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JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping centre, steps from 1st Avenue Mall
VIP Access

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Outdoor pool, pool umbrellas, pool loungers
Exterior
City view
Coffee service

Reviews

8.8

Excellent

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Gym
    GymGym
  • Room service
    Room serviceRoom service
  • Breakfast available
    Breakfast availableBreakfast available
  • Laundry
    LaundryLaundry

Check-in time

3:00 PM

Check-out time

12:00 PM
The price is RM380
RM461 total
includes taxes & fees
7 Aug - 8 Aug

Explore the area

Map
Magazine Road, George Town, Penang, 10300
  • Popular LocationKOMTAR2 min walk
  • Popular LocationPenang Times Square6 min walk
  • Popular LocationGurney Drive2 min drive
  • AirportPenang (PEN-Penang Intl.)26 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to fam...
TEOH
May 29, 2024
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About the area

George Town

Located in Downtown George Town neighbourhood, JEN Penang Georgetown by Shangri-La is connected to a shopping centre. KOMTAR is a notable landmark, and travellers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Travelling with kids? Consider Kidland Penang and Penang Botanical Gardens.
Visit our George Town travel guideOpens in a new window

What's nearby

  • KOMTAR - 2 min walk
  • Penang Times Square - 6 min walk
  • Gurney Drive - 2 min drive
  • Penang City Hall - 3 min drive
  • Swettenham Pier Cruise Terminal - 3 min drive

Getting around

  • Penang Sentral - 27 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • ‪A&W - ‬1 min walk
  • ‪KFC - ‬2 min walk
  • ‪Pacific Coffee - ‬2 min walk
  • ‪Sin Nam Hong Cafe - ‬2 min walk
  • Kak Eja & Abg Jeff Cafe

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly hotel near 1st Avenue Mall
Located close to KOMTAR and Prangin Mall, JEN Penang Georgetown by Shangri-La provides a garden, a hair salon and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, offers breakfast, brunch, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, continental breakfast (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and meeting rooms
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 443 rooms include comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with baths or showers and free toiletries
  • 40-inch LED TVs with premium channels
  • Daily housekeeping, desks and phones

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available for a fee: MYR 66 for adults and MYR 33 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 40-inch LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MYR 66 for adults and from MYR 33 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of 27 Jul 2024, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 7 Aug 2024 start from RM 380.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Penang Georgetown by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Checkout is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in a shopping district, steps away from 1st Avenue Mall, KOMTAR and Prangin Mall.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 527 out of 1003 reviews" "
Rating 8 - Good. 371 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chi Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jul 2024

8/10 Good

Mui San

Travelled with family
Liked: Cleanliness, staff & service
Very convenient. Just beside 1st avenue
Stayed 4 nights in Jul 2024

10/10 Excellent

Kay Yin Fiona, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and beautiful room. Short walking distance to 3 shopping centres in the vicinity.
Stayed 3 nights in Jul 2024

6/10 Okay

Tarant

Liked: Staff & service
Not bad
Stayed 2 nights in Jul 2024

10/10 Excellent

Chua Simon Guan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in the city
Stayed 3 nights in Jul 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location ! Bed is super comfortable and slept well
Stayed 2 nights in Jul 2024

8/10 Good

Tsz Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2024

10/10 Excellent

Belinda

Liked: Staff & service, amenities, property conditions & facilities
Breakfast had a lot of choices, friendly staff, easy to walk to heritage art and around Georgetown.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lay Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Is very easy to walk around and service is good
Stayed 2 nights in Jul 2024

10/10 Excellent

Yen Yen

Liked: Cleanliness, staff & service, property conditions & facilities
The pillow is too soft for me causing me to have neck ache
Stayed 2 nights in Jun 2024

6/10 Okay

Jacklyn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Asked for help to book a restaurant as dont have local sim. Did not realise that the call placed through concierge is chargeable which is ridiculous since it is not even an overseas call. Other hotels accommodated based on past experiences.
Stayed 3 nights in Jun 2024

10/10 Excellent

Tsz Ho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Jun 2024

8/10 Good

MEOW HIANG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 2 nights in Jun 2024

10/10 Excellent

De Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is pretty central and easy to navigate.
Stayed 3 nights in Jun 2024

10/10 Excellent

Loh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check in and out
Stayed 3 nights in Jun 2024

8/10 Good

Chue

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2024

10/10 Excellent

KAMING

Stayed 2 nights in Jun 2024

10/10 Excellent

Zhan Wei, Singapore

Stayed 2 nights in Jun 2024

10/10 Excellent

Sook Chian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff was attentive in cleaning up the room. Friendly concierge and bellhops.
Stayed 2 nights in May 2024

10/10 Excellent

Arifin

Liked: Cleanliness, staff & service
Keep on
Stayed 1 night in May 2024

8/10 Good

ANG BEE

Travelled with group
Liked: Amenities, property conditions & facilities
Room appears dusty, should hv clean thoroughly
Stayed 3 nights in May 2024

10/10 Excellent

TEOH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.
Stayed 1 night in May 2024

8/10 Good

KOON FUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty good, except the bathroom was old and outdated. It offered less towels than other hotels. The hotel didn't offer any room upgrades. i asked for a king size bed instead of 2 twin beds when checking in, the lady said NO.
Stayed 3 nights in May 2024

10/10 Excellent

Retnam

Liked: Cleanliness, staff & service, property conditions & facilities
The place was v good and bright. Excellent breakfast. Staff and hospitality was v good
Stayed 4 nights in May 2024

10/10 Excellent

Kit Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for traveller
Stayed 4 nights in May 2024