Hotel murah di Riviera Maya

"My family and I have traveled extensively around the world, and our experience with the staff at Occidental was, without a doubt, the most disappointing we have ever encountered. The staff exhibited a notable lack of customer service skills, empathy, and enthusiasm, which significantly diminished our overall enjoyment of the stay. After five years of anticipation for this vacation, we were excited to be here; however, our experience was a complete disaster from beginning to end. The claims of an...

"The big disappointment was bo swimmible beach and concrete blocks in the water, plus algae all over."

"Superbe endroit, je recommande"

"Great accommodations! Very relaxing! "

"Room was absolutely beautiful with picturesque views. Room was exactly as shown during booking. Property is very clean and quiet. Gali, Ramses and Adriana were always present to make sure my stay was comfortable. They were great to talk with and excellent resource to good food spots. I will definitely come back here."

"Perfect location, walking distance to restaurants, shopping, clubs. But it is very quiet once you enter the hotel. I did not use the pool. Rooms are clean and match the pictures shown on the site. Great service!!!"

"it has been a very disappointing experience with that property . First day, electricity power went off . We were told that this happen when you start the air conditioning with the clothing dryer. They asked to put the breakers back on. Then the air conditioning in one of the bedroom (where my daughter and her 2 girls were sleeping) wasn't working. They sent someone to fix it but they needed to replace one part which took two days to receive. Once the part was replaced, then the air conditioning...

"Everything about the property was absolutely stunning. Enrique and his wife took exceptional care of the cleanliness, ensuring it was spotless around the clock. The breathtaking sunset views from the beach, coupled with the snorkeling, canoeing, and paddleboarding equipment, made for an unforgettable experience. We thoroughly enjoyed every aspect of the property, which was perfect for a girls’ trip. To enhance our stay, we hired a chef for five out of the six days and a driver. Wi-Fi also fast...

"Great location - steps from the beach and minutes from the main strip/restaurants etc. The unit was clean and just as advertised. The small pool was perfect for our young kids. The host was friendly and helpful - she provided beach chairs and toys upon request."

"Horrible stay and desk staff is not accommodating at all. Not clean and only nice staff was the one taking us in the little carts."

"Staff was nice but there was a"

"Cons: Unfortunately I am only giving two stars. There is no main pool, it’s under construction and empty. Theres a large tarp over the area where the pool is supposed to be. The website and the amenities are not updated and do not reflect the fact that there is no main pool available. I felt scammed. The rooms and bathrooms definitely need a deep cleaning and did not look like the penthouse rooms in the photos. Dishes were dusty, ceiling fans were dusty, there were dead roaches in the sliding...

"The receptionist was a nice guy, and I feel bad leaving this review, but this was literally the worst hotel experience I've had in years. The chemical smell in my room was overpowering. I mentioned it to staff immediately and was told it was cleaning products. I worked construction for 15 years and know the stink of industrial adhesive. Additionally, the bathroom had not been cleaned (dirty floor and trashcan contained someone else's used toilet paper), the showerhead was broken, and so was...

"Lugar muy bien mantenido! Alberca con una super vista"