3/5 Okay
Baasankhuu, Chicago
Travelled with family
20 Jan 2021
Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Jan 2021
Overview of Occidental at Xcaret Destination - All Inclusive
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Occidental at Xcaret Destination - All Inclusive
4.1/5 Very good
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- All-inclusive
- Air conditioning
Cleaning and safety practices
- Cleaned with disinfectant
- 48-hour vacancy between guest room stays
- Hand sanitiser provided
Explore the area
Xplor Theme Park16 min walk
Xcaret Eco Theme Park10 min drive
Playa Del Carmen, Quintana Roo (PCM)11 min drive
Playacar Golf Club21 min drive
Choose dates to view prices
Junior Suite 1AD Unlimited XCARET Xperience
- 47 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
Deluxe Room 1AD
No guest room rating
- 32 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
Junior Suite Unlimited XCARET Xperience
4.6/5 guest room rating
- 47 sq m
- Sleeps 3
- 1 King Bed OR 2 Double Beds
Deluxe Room
4/5 guest room rating
- 32 sq m
- Sleeps 4
- 1 King Bed OR 2 Double Beds
Junior Suite 1AD
- 47 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
Deluxe Room 1AD Unlimited XCARET Xperience
- 32 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
Deluxe Room Unlimited XCARET Entrance and Xperience
3.6/5 guest room rating
- 32 sq m
- Sleeps 4
- 1 King Bed OR 2 Double Beds
Junior Suite
4.4/5 guest room rating
- 47 sq m
- Sleeps 3
- 1 King Bed OR 2 Double Beds
Royal Level Suite Room 1AD Unlimited XCARET Xperience
- 100 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
Royal Level Suite Unlimited XCARET Xperience
- 100 sq m
- Sleeps 4
- 1 King Bed OR 2 Double Beds
Deluxe Room Concierge
3.7/5 guest room rating
- 32 sq m
- Sleeps 4
- 1 King Bed OR 2 Double Beds
Deluxe Room Concierge 1AD
- 32 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
Royal Level Luxury Room
- 40 sq m
- Sleeps 4
- 1 King Bed OR 2 Double Beds
Royal Level Luxury Room 1AD
- 40 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
Royal Level Suite
- 100 sq m
- Sleeps 4
- 1 King Bed OR 2 Double Beds
Royal Level Luxury Room Unlimited XCARET Xperience
- 40 sq m
- Sleeps 4
- 1 King Bed OR 2 Double Beds
Royal Level Suite 1AD
- 100 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
Royal Level Luxury Room 1AD Unlimited XCARET Xperience
- 40 sq m
- Sleeps 1
- 1 King Bed OR 2 Double Beds
About this area
Playa del Carmen
Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider Ecopark Kantun Chi and Yucatek Divers. Spend some time exploring the area's activities, including golfing. Guests appreciate the property's quiet location.
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What's nearby
- Xplor Theme Park - 16 min walk
- Xcaret Eco Theme Park - 10 min drive
- Paseo del Carmen - 11 min drive
- Playacar Golf Club - 21 min drive
- Playa del Carmen Maritime Terminal - 23 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
Restaurants
- Where to eat
- Le buffet – Garden-view buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
- Sonora Steak House – Restaurant offering Mediterranean cuisine. Serves dinner daily.
- Los Olivos – Restaurant offering Italian cuisine. Serves dinner daily.
- La Hacienda – Restaurant offering Mexican cuisine. Serves dinner daily.
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorised water sports are included.
Land activities
Fitness facilities
Miniature golf
Tennis
Volleyball
Lessons/classes/games
Aerobics
Dancing
Yoga
Kids' club
Supervised activities for children ages 12 years old and younger
Entertainment
On-site entertainment and activities
Access to on-site clubs
On-site live performances
Awards and affiliations
Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of National Guidelines for reopening Tourism (Mexico)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)
Social distancing
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.
Property amenities
Internet
- Available in some public areas: Free WiFi
Parking and public transport
- Free uncovered self-parking on site
- On-site parking is wheelchair accessible
Food and drink
- Free full breakfast available daily 7:00 AM–11:00 AM
- All buffet and à la carte meals, snacks and beverages included
- 11 restaurants and 1 coffee shop/cafe
- 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
- Room service available
Things to do
- 5 outdoor pools
- 2 outdoor tennis courts
- Beach volleyball
- Billiards/pool table
- Children's pool
- Ecotours
- Evening entertainment
- Fitness centre
- Table football
- Full-service spa
- Nightclub
- Playground
- Shopping centre
- Snorkelling
- Table tennis
- Tennis
- Volleyball
Family friendly
- 5 outdoor pools
- Children's games
- Children's pool
- Dry cleaning service
- Free children's club
- Free cots/infant beds
- Playground
- Snack bar/deli
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Lift
- Front-desk safe
- Gift shop/newsstand
- Reception hall
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Free food shopping service
- Hair salon
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- Spanish
Business services
- 2 meeting rooms
- Business centre
Outdoors
- Beachfront location
- Garden
- Pool sunloungers
- Terrace
Spa
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage - sports
- Massage - Swedish
- Massage/treatment rooms
- Sauna
- Spa open daily
- Treatment room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Beach towels
- Couples dining
- Designated smoking areas
- Music library
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Ceiling fan
- Free cots/infant beds
- Linens
- Premium bedding
Bathroom
- Free toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- 37-inch LED TV
- TV channels
Food and drink
- Coffee/tea maker
- Free bottled water
More
- Composting
- Desk
- Eco-friendly cleaning products provided
- Iron/ironing board
- LED light bulbs
- Phone
- Recycling
- Safe
Policies
Check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Free cots (infant beds)
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: USD 1.32 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
Property is also known as
Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive
Frequently asked questions
4.1
Very good
4.4/5
Cleanliness
4.3/5
Staff & service
4.1/5
Amenities
4.3/5
Property conditions & facilities
5/5 Excellent
Verified traveller
Travelled with family, Travelled with partner, Travelled with group
14 Jan 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
5/5 Excellent
Verified traveller
Travelled with partner
12 Jan 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2021
5/5 Excellent
Verified traveller
Travelled with family
12 Jan 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2021
4/5 Good
Teri, Pismo Beach
Travelled with partner
12 Jan 2021
Liked: Cleanliness, staff & service, amenities
Stayed 12 nights in Dec 2020
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