Chalets in North America

"Room need update. "

"Amazing location, clean and spacious room. Our view was great but I wish we had gotten the Times Square view, just because I know it would have been spectacular. The staff that we interacted with were all helpful and friendly. Will definitely stay here again."

"Great location and clean rooms! "

"We loved it here and it was close by a lot of things !!"

"The location of the Sheraton New York Times Square Hotel is excellent, but the overall experience was disappointing. I joined Marriott Bonvoy before my stay and received an app notification on arrival morning that my room was ready. However, upon arriving at the hotel, I was told no room was available and that the app was incorrect. After checking back multiple times throughout the day, we eventually returned in the evening and were able to check in just before 7:00 p.m., making for a very long arrival day. There were also repeated credit card charges during the stay ($200 and multiple $150 charges) that were not clearly explained upfront. As an international guest with USD limits on my card, this caused unnecessary stress. While one staff member was eventually helpful in clarifying and stopping further holds, the process lacked transparency. Housekeeping did maintain the room well, but overall the service and communication did not meet expectations. I would not stay here again. "

"Great location and spacious room!"

"Great location great hotel."

"Waiting for an elevator is a nightmare. Lobby is like a train station, cold and uninviting with a few places to sit in. The rooms are spacious and clean. Staff is nice. Close to a lot of things. "

"Yes, Yes and Yes"