Cari Hotel di Mexico dan Amerika Tengah

"I booked 2 queen beds and I got only 1 king size bed and sofa and they told me it’s Expedia fault. They try to convince me to get a membership with them and to book vacations only with them because Expedia charges me much over."

"Todo estaba maravilloso"

"Try to book dinner reservations 3 days before arrival. And every day after to ensure you get restaurant dinners. If you don’t care about that, just show up and the main buffet is a good option."

"Everything from check in to check out"

"Excelente lo recomiendo al 100% Comida Atención al cliente Limpieza"

"Food was amazing! Staff was the best of all the RIU resorts I have been to."

"Food was awful"

"The music at the adult pool bar needs to be looked into. Need more up beat, Spanish music. Staff is great and very friendly, the food is probably the best I’ve had at any resort in Cancun and the resort is very clean! Beach is not useable and there is a strong stench coming from the ocean due to heavy Sargassum. Overall, I would stay here again!"

"Simply Incredible"

"Clean room service slowly Staff front door lobby talk not clear"

"Boring & unnecessary fees & try to sell package of no use & delays in check-in"

"My only complaint was there was a private wedding scheduled Saturday at the rooftop pool so they closed it at 4:00. Right in the middle of the day."

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Me gusto el estado de las instalaciones, la comida, los restaurantes, lo que no me gusto, fue que la playa estaba cerrada por el sargaso."

"Best resort ever I loved it"

"Staff is very friendly and helpful"

"El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible"

"Great staff. Good room. Tried all 4 days of my stay to get the safe fixed. No o e ever arrived to help. Entertainment is high quality. But not advertised enough by the team . The Exclusiv app is poor. Spa is very expensive."

"The hotel was beautiful, the entertainment was mediocre, only timed things happening and sometimes that wasn't even scheduled correctly! The beach amenities can be stepped up! There were just a few beach chairs set out and were taken, the rest of them were chained up! The beach vendors were allocated right off the entrance to the beach from the pools. That could've been pushed back some, it was off putting and looked tacky! The biggest downfall to an all-inclusive option was the service. No...

"The staff really made this place special. They went above and beyond the entire time."