Shangri-La Hotels and Resorts Bandar Utama hotels

"Staffs were very kind and helpful. She tried her best to assist me with refund of my Penang train tickets. In the end we had to go to Penang as they don’t offer refund. ( I think she was the Manager or she should be as she was very customers focused) Cleaners were polite and did a good job every morning. Porters were readily available to assist you with luggages. It has been a long time when we have been in a hotel that staffs were all excellent. We will return to this hotel in the future. Location was good."

"Good hotel, nice pool, helpful staff. Very convenient for SENTRAL Train station"

"Excellent room and service. I always stay at this hotel in Kuala Lumpur. "

"Great staff all were helpful Breakfast was fresh and lots of variety. "

"Best hotel and service. Every staff member works so hard and is super friendly. Big thanks to Adilah, she made our family stay in this hotel absolutely amazing."

"Nice area and the room was excellent"

"Very clean rooms. Service was excellent. The cookies given upon check-in was very delicious. Something I hope other hotel chains follow."

"the breakfast is ok . Should have more variety "

"I have traveled extensively throughout the world for work and leisure for over 20 years. Each year I stay at over 40-50 different hotels. This Mandarin Oriental hotel is the best hotel in the world that I have ever stayed at. The hotel is pristine, the rooms are impeccable and the hospitality of the staff is exemplary. The most exceptional staff members are Aaron and Kiran, two of the concierges, Waty who works at the breakfast, Hafiz at the front desk, a Ram, the most professional and congenial tour guide that I have ever had in the world. Also noteworthy staff members who exhibit courtesy, friendliness and great helpfulness at all times are, Beyzid and Labin in housekeeping, Audrey Tan in administration, Shiori who welcomed us with flowers and a smile, Subra and Hayee, and Ahmad concierges, Sharom, the Chief Concierge, Adzuan, the Assistant Chief Concierge, Natasha, Mohammad, and Sarah at the front desk, Hisham (a truly exceptional doorman), Ashlam and Kumar, also superb doormen, JJ and Furhan at breakfast, and Shabril the trainer in the gym."