Hotel di Sungai Merali

"スマートなチェックイン、タブレットと連動した部屋のシステムで快適な滞在ができました。"

"The check-in waiting time was a bit too long. Breakfast can be upgraded with more options"

"Very convenient location and great view from the lobby"

"Dear General Manager, I am writing as a deeply dissatisfied and frustrated guest regarding the unacceptable Sahur meal service and overall lack of respect shown during this fasting month. Your reservation agent has failed repeatedly to respond to any queries — I have made six reservations with zero acknowledgement. This level of negligence is shocking. The Sahur meal quality is equally disappointing. The sunny‑side‑up egg was burnt, the so‑called half‑boiled egg was ice cold, and the roti canai was not even ready. We are paying the same price as breakfast, yet we are clearly being short‑changed. This is disrespectful, especially to guests observing Sahur. Additionally, I ordered a room‑service briyani set for my non‑Muslim friend, and the fish was stale and bitter — completely unacceptable for any standard of hospitality. The only positive experience worth mentioning is the Alamuddin room‑service staff, who were helpful, friendly, and meticulous with hygiene, particularly with the ice bucket. I expect a serious review of your service quality and immediate corrective action."

"Staff were friendly and helpful. Great value for money."

"Good"

"All of it"

"Great hotel with great location "

"Lifts are very slow. I have waited more than 20 mins for a lift to come on my floor. This is embarrassingly slow. The first time I experienced this in my hotel stays in the world. Pool side was full and also had to take food on the floor like a beggar while paying for a hotel. "