"We took a king-bed high-floor room, which was very nice, with a perfect view of the Tower of London. The room was what you’d expect from the Citizen M chain - white, bright, sleek, modern, everything controlled through a tablet. I’ve stayed at another one before so knew what to expect. The bed was super comfy, linens crisp, big fluffy towels, the mood lighting is fun. The downsides however are that the lights are operated through the tablet so you need 2 taps at least to get a light on to go to the loo in the middle of the night. There are also no glasses or cups - so nothing to put your toothbrush in or fill up for some water. Crucially, there are also not enough powerpoints (only 2 in the room for the 3-point UK plug) which does not fit in with the super-modern, tech-friendly vibe of the hotel and room. The lack of glasses is astounding given this would take up no space and would not make the place look cluttered. We sorely missed the kettle and free tea and coffee. If you’re here for more than one night and also sharing the room, these are the things you will miss that would make the stay far comfier and perhaps return. The shower/toilet room was fine but I think starting to look tired (hard to keep white floors pristine). On the whole, I love the concept of Citizen M but, after so many years in operation, maybe it’s time for a few tweaks (responding to the feedback of their guests perhaps?) to improve the entire experience and stay ahead of competitors."
