"Room 673 was appalling, black mould all around the bath, windowsill was dirty and stained, tiles in the bathroom were broken, cracked and had been covered in lumpy uneven grout. The mirror was smeared and dirty. TV didn’t work. Wardrobe doors were very difficult to open and close as they Diddy seem to fit properly and all the paintwork was chipped, dirty or worn away completely.
Receptionist was very helpful and changed our room to 375, this was marginally better but the bed was awful, sagged in the middle, 2 nights and my back was sore! No plug for the bath and a huge crack/water mark in the ceiling. Would not recommend this hotel, absolute rip off to be honest.
Only positive was a good breakfast and a helpful receptionist. The concierge was a dreadful man, we asked at reception for a usb adaptor and was told to ask the concierge, which we did, he said he didn’t have any, when we told him we were referred to him by the receptionist he said “I’m not surprised, she knows diddly squat”
So unprofessional."
