Best Western London Ilford Hotel

I didn’t find anything I like other than location There are many problems with this property as follows (I) first I paid in advanced non refundable more than doubled price not a good idea; (ii) room they gave me first is out of the main building and single separate room in the backyard; no phone in the room to call; no WiFi to connect internet; no security box; bathroom is not working and water overflow; (iii) when about these issues they claimed that it mentioned in the property when you booked and when I asked them then they are not interested to show them; they also this is last room we can’t do anything at least tonight when I arrived from long flight and long drive from Airport. (iv) when I refused to stay that room they eventually they agreed to send me other location saying that only one room available. I agreed to see that first and found that has also lots of problems but better in a sense this room in the main building. They said no room service and clean up is not everyday and it is in the property website. When I said to show where it is then they don’t even bother to show me. A few staffs are okay but rest are not well-behaved. I paid more than doubled price than regular and paid in advanced to make sure I should get what I deserved but I didn’t and I didn’t have a choice to cancel or contact Expedia to get immediate assistance. Expedia must do something for his customers to provide some kind assistance and guarantee getting what they deserved.

I thought I was going to a hotel. I ended up in a room in an old house across the street

First the Good ... Breakfast was extremely good value Full English buffet with Continental as well. Dining arm clean. Staff attentive and helpful. But ... very small Double room, En suite Shower Room / WC had no working fan, combined with its heavy sliding door hanging off its top runner, not running in the bottom runner channel, and not closing fully ... plus Toilet Roll holder would not attach to its wall fixing ... Kettle provided but it cannot be filled from the only tap ... in the very small hand basin in the En suite. You must use a cup to transfer water to the kettle ! Bed ... Duvet only just reached both sides of the bed ... Wall between rooms allows neighbour’s conversation / TV to be heard too easily. Parking inadequate for the number of guests. Once the few spaces are filled, Yellow line parking on the road is only legal after 6 or 6.30pm. The Fire exit for our 1st floor room was up 4 steps, along a landing, along another length of landing, down a turning staircase, through a fire door - before reaching the entrance hall. We went 100 yards to Corner shop for milk, shopkeeper then angrily ejected a drug user who came in.