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Reviews of Bellevue Heritage Villas Nusa Dua

4 out of 5
Bellevue Heritage Villas Nusa Dua
Jalan Darmawangsa, Kampial, Nusa Dua, Bali

Reviews

5.4
Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 6 out of 15 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

2.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It did not look a thing like the photos listed. First off... check in no one took us to our room to show us the suite. They requested we fill out our breakfast requests and asked what time we wanted breakfast brought over for... we waited two hours.. called the front desk and then they brought us 1 without any beverage (which had been requested as they asked) ... the second morning the exact same thing happened and they pretended like they didn’t speak English or understood what our concerns were. The floors were torn to shreds, the bathroom was covered in mold to the point where I had to shower in my shoes bc I was grossed out to stand in it bare foot, there were open drains all over the bathroom with bugs coming out, the pool had a gross film so we could not even swim In it ... the AC unit was leaking water all over the floors, and there was a shattered wall along side the pool that completely disturbed the view of the plants. I have photos to share none of this is an exaggeration. We were completly lied too in terms of what we’re getting when we booked this villa. We stayed at two others booked through Expedia and have nothing but wonderful things to say.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Don't be fooled by the photos. I wanted to splurge for a nice place for my wife and I to spend our last few nights in Bali, but was very disappointed. The rooms are barely ok. The bathroom stinks. Bad vibes from some of the staff. The general aura of the place is dark and spooky. There are many better places to stay for a fraction of the price. Learn from my mistake don't waste your money.
Stayed 2 nights in Jan 2018
Response from Bellevue on 7 Feb 2018
Dear Sir/Madam Thank you for your feed back and stay with us We do apologize for the issue made your stay not comfortable and we have send your feed back to our team Regards

2/10 Terrible

Harminder , melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no where near beach, cleanliness 0, Food dirty
Cleanliness 0 , No towels washed , bathroom dirty , kitchen utensil very dirty, Staff cant communicate, Kitchen where they cook breakfast is very low standard with no food hygiene. Only thing good is the pool in the villa. Staff with no uniforms
Stayed 6 nights in Nov 2017
Response from Evi on 9 Sept 2018
Dear Harminder Warmest greetings from Bellevue Heritage Villas... Thank you for taking your time to write a review on Expedia. We do apologize if your experiences did not meet your stay expectation. We have noted your comments regarding the breakfast, cleanliness, and villa facilities. We will review this again with the team and hopefully we can add another variances in the near future. In regards of the restaurant, our Garden Cafe offers a simple menu during the day and the room service is available until 11pm. We do hope that we are given a second chance to welcoming you with your family on your next journey to Bali and experiences the menu that offered by our Garden Cafe. We’re very glad to read that the kind of enjoying the pool and indeed our pool villa is the most unique point that we want the guest to enjoy with. Once again thank you for your kind feedback and we look forward to welcoming you again on the next holiday occasions. Wishing you pleasant days ahead... Best regards,

2/10 Terrible

Ramy

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad old
Stayed 2 nights in Sep 2017

2/10 Terrible

AK, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel ever.
Booked this hotel for 7 night stay. Stayed an hour and walked away to another hotel. Room is barely OK but other facilities are disgusting. The place is rotting and falling apart. The pool has a milky murky look. Lunch was prepared cold, did not eat. Do not waste your time with this hotel. They do not refund either. Pictures on Web do not do justice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice about this villa, really nice staff, good views, really quite, good service, very good breakfast.. The only problem we had might be that the lightning of the villa was not that good.

6/10 Okay

ct, t

Nice pool
Very nice and clean private pool. Dirty toilet, algae at the drain area, toilet poorly maintained. bath tub was too dirty to be used. Very poorly maintain in the bathroom. Got a room at the end which couldn't connect to free wifi at all. Breakfast can be requested to be delivered to the room which was great. Room and toilet is too dark. Overall great except for the toilet and bathtub which was disappointing. Location was alright for me, close to Bali collection. 30mins away from airport and kuta area. Just a very far distance from Ubud and uluwatu.
Nice seating area
Nice dining area. With fridge utensils and water dispenser.
Bath tub was in bad condition. Needs to be replaced
Shower floor full with algae, walls very dirty

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Jan 2017
Dear Anonymous Thank you very much for choosing Bellevue Heritage Villas as more than a place to relax this time. Once again, thank you very much for taking your time to give such a wonderful review score for us and wishing you fabulous days ahead! Warm regards, Bellevue Heritage Villas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back again!
Fantastic
Response from General Manager on 5 Jan 2017
Dear Anonymous Thank you very much for choosing Bellevue Heritage Villas as more than a place to relax this time. Once again, thank you very much for taking your time to give such a wonderful review score for us and wishing you fabulous days ahead! Warm regards, Bellevue Heritage Villas

6/10 Okay

Amaljith

Liked: Cleanliness, staff & service
Disliked: Room comfort
Response from Sintha Dwi Utami on 19 Mar 2016
Dear Amaljith, Thank you very much for choosing Bellevue Heritage Villas as more than a place to relax this time. Once again, thank you very much for taking your time to give such a wonderful review score for us and wishing you fabulous days ahead! Warm regards, Sintha Dwi Utami Corp. Ecommerce Executive

2/10 Terrible

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not coming back
Location: This hotel is very hard to locate, even the locals are unable to find the place. More marketing should be done. Condition of villa: New but lacks many things, no free coffee/tea, water tasted weird, so we bought our own water. Cheap finishes for the apartment. Service from reception is helpful but can hardly understand english. DO NOTE: There was NO security guard/reception when we came back at about 9pm. Which we were pretty scared, as it was like in the middle of nowhere. Pool was not maintained, not cleaned and slightly milky. Positive Points: its a peacefully environment and small pool, if planning to stay in villa and rest and not go out this is the place. Else, good luck!
Response from Sintha Dwi Utami on 19 Mar 2016
Dear Anonymous, Greetings from Bellevue Heritage Villas… Thank you for your review on Hotels.com and we do apologize if our villa did not meet your stay expectation. First of all, we would like to inform that we do have coffee and tea available in the living room however we do not have the coffee machine available and we setup a water heater instead. Our staff is available for 24 hours and we have 2 persons normally in charge during night time. Probably they are checking the villas situation once you came back. Hope we are given the second chance to reaffirm the Bellevue experience and it will be such a great pleasure to have you back in our villas. We thank you on your positive comment on the swimming pool and we are very grateful that you enjoyed the environment and the privacy during stay. Once again thank you for taking your time on writing a review and we look forward to welcoming you again in Bellevue Heritage Villas in the near future. Best regards, Sintha Dwi Utami Corp. Ecommerce Executive

8/10 Good

Erwin Albiandi

Liked: Cleanliness, staff & service, room comfort
Breakfast yang sangat mengecewakan
1. Fasilitas kamar sudah oke dan lengkap 2. kelengkapan alat mandi kurang (tidak ada sikat gigi dll) 3. kelengkapan dapur dan alat masak oke, 4. kamar mandi kurang terlihat bersih, 5. Area kolam renang gelap jika malam hari.ada lampu tapi sangat2 kecil (tidak berasa ada lampu) 6. Breakfast SANGAT MENGECEWAKAN, Bellevue dikelola oleh Horison, seharusnya breakfast lebih diperhatikan, pilihan makanan yg minim, breakfast bukan buffet (diberikan per porsi , dan porsinya sangat sedikit sekali dan rasanya kurang enak) 7. Minuman pilihan saya katanya sudah habis.jadi diberikan orange juice, terlebih minuman yang telah kami pilih jg tidak diberikan di hari kedua. 8. Keamanan diragukan (pintu gerbang masuk tidak terdapat security) jadi siapapun dapat masuk scr bebas
Stayed 2 nights in Jun 2018

8/10 Good

SALEH

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Jul 2017

10/10 Excellent

islam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Jan 2017
Dear Islam Thank you very much for choosing Bellevue Heritage Villas as more than a place to relax this time. Once again, thank you very much for taking your time to give such a wonderful review score for us and wishing you fabulous days ahead! Warm regards, Bellevue Heritage Villas

4/10 Poor

Marigot, Tokyo, Japan

Disliked: Staff & service, property conditions & facilities
Very new hotel
It is newly opened, hence, the room was very clean and new. If you do not speak Indonesian, rather not to stay this hotel. No one speaks English, only short words. I had asked to pick us up to the airport by email 3 times, but received no response from them, tried to call them, but no one had responded my call even though I tried couple of times. The hotel is new, taxi drivers do not know the location of the hotel, therefore, they tried to call receptions. No one picked up the phone, when we reached to the hotel, the stuff told us they all were at the kitchen area with smiles. I understand that stuffs are very gentle and kind, but too ignorant how to behave to customers. They all need to be trained professionals. The breakfast was the poorest breakfast I have ever taken at the hotels of 4 stars. They do not have room service or restaurants, even though its location is far from center of Nusa Dua Area. We had serious problem of taking dinner.
Response from Sintha Dwi Utami on 15 Jan 2016
Dear Marigot, Greetings from Bellevue Heritage Villas… We do apologize on your stay experience in our villas and we have noted on our staff’s English proficiency. We will review the team and plan to conduct trainings for them to ensure that they can handle the guests attentively. In regards about the room service, we do have that service available until 11pm and you can easily contact the guest service to order the food. Once again please accept our sincere apology for being not able to extend the best service for you and we do hope we are given a second chance to reaffirm the Bellevue experience. We look forward to welcoming you again on your next journey to Bali. Thank you and wishing you pleasant days ahead… Best regards, Sintha Dwi Utami Corp. Ecommerce Executive