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VOUK Hotel & Suites - CHSE Certified

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Exterior
Outdoor pool
Superior Room | Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
View from room

Overview of VOUK Hotel & Suites - CHSE Certified

VOUK Hotel & Suites - CHSE Certified

4.5 star property

4.1/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
Jalan Raya Nusa Dua Selatan, Sawangan, Nusa Dua, Bali, 80363

Explore the area

  • Popular LocationGeger Beach11 min walk
  • Popular LocationNusa Dua Beach10 min drive
  • Popular LocationPandawa Beach19 min drive
  • AirportDenpasar (DPS-Ngurah Rai Intl.)30 min drive

Room options

About this area

Nusa Dua

Located near the beach, VOUK Hotel & Suites - CHSE Certified is in Sawangan, a neighbourhood in Nusa Dua. The area's natural beauty can be seen at Geger Beach and Nusa Dua Beach. Travelling with kids? Consider Waterbom Bali and Splash Waterpark Bali.

What's nearby

  • Geger Beach - 11 min walk
  • Nusa Dua Beach - 10 min drive
  • Tanjung Benoa - 16 min drive
  • Pandawa Beach - 19 min drive
  • Garuda Wisnu Kencana Cultural Park - 25 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 30 min drive

About this property

VOUK Hotel & Suites - CHSE Certified

4.5-star luxury hotel located in Sawangan
At VOUK Hotel & Suites - CHSE Certified, you can look forward to a terrace, a coffee shop/cafe and a garden. The on-site international cuisine restaurant, Rasa Restaurant, features pool views and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and an arcade/games room.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Free self-parking
  • A free area shuttle, an area shuttle and concierge services
  • A lift, a ballroom and multilingual staff
  • Guest reviews speak well of the overall value and walkable location
Room features
All 176 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Rainfall showers, bidets and free toiletries
  • 42-inch Smart TVs with digital channels
  • Balconies, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free local area shuttle up to 2.00 kilometers
  • Free beach shuttle
  • Free shopping centre shuttle

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Rasa Restaurant
  • Splash Bar

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Karaoke
  • Outdoor pool

Family friendly

  • Arcade/games room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference centre (431 square feet of space)
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 42-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 715000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: IDR 715000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mantra Hotel Nusa Dua
VOUK
Nusa Dua Mantra
VOUK Hotel Nusa Dua
VOUK Hotel
VOUK Nusa Dua
VOUK Hotel & Suites Bali/Nusa Dua
VOUK Hotel Suites
VOUK Hotel Suites
Vouk & Suites Chse Certified
VOUK Hotel Suites CHSE Certified
VOUK Hotel & Suites - CHSE Certified Hotel
VOUK Hotel & Suites - CHSE Certified Nusa Dua
VOUK Hotel & Suites - CHSE Certified Hotel Nusa Dua

Frequently asked questions

Does VOUK Hotel & Suites - CHSE Certified have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is VOUK Hotel & Suites - CHSE Certified pet-friendly?

No, pets are not allowed at this property.

How much is parking at VOUK Hotel & Suites - CHSE Certified?

Self-parking is free at this property.

What time is check-in at VOUK Hotel & Suites - CHSE Certified?

Check-in is from 3 PM - 5:30 AM. Late check-in is available during limited hours.

What time is check-out at VOUK Hotel & Suites - CHSE Certified?

Checkout is at noon.

Where is VOUK Hotel & Suites - CHSE Certified located?

This family-friendly Nusa Dua hotel is located near the beach, within 3 mi (5 km) of Geger Beach and Nusa Dua Beach. Jimbaran Beach and Kuta Beach are also within 9 mi (15 km).

Can I cancel my reservation for free at VOUK Hotel & Suites - CHSE Certified and receive a full refund?

Yes, VOUK Hotel & Suites - CHSE Certified offers free cancellation on select room rates, because flexibility matters! Please refer to VOUK Hotel & Suites - CHSE Certified cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 80 out of 206 reviews" "
" "5 - Excellent 39%
Rating 4 - Good. 89 out of 206 reviews" "
" "4 - Good 43%
Rating 3 - Okay. 23 out of 206 reviews" "
" "3 - Okay 11%
Rating 2 - Poor. 12 out of 206 reviews" "
" "2 - Poor 6%
Rating 1 - Terrible. 2 out of 206 reviews" "
" "1 - Terrible 1%

4.2/5

Cleanliness

4.4/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Verified traveller
Stayed 9 nights in Mar 2020

5/5 Excellent

Mukeshjung, Nepal
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay at really good price. Best stay in Bali so far.
Stayed 5 nights in Sep 2019

3/5 Okay

Stephanie
Travelled with partner
Liked: Staff & service
Lots of pros and lots of cons. Pros Breakfast was fresh and we could order eggs how we liked them Breakfast staff were friendly and got to know our order which was a nice touch Upgraded to suite No one else around the pool all day, we had the choice of lounger Gardens were always very presentable and well looked after by staff The hotel was generally clean. Fresh fruit bowl, bottled water and mini bar in room Pasek who worked at the bell desk would take you to the beach/shops whenever you wanted to Cons Huge renovations to the lobby, walkway and one of the restaurants which we were not made aware of before or after booking Hot molten metal dripping through the roof of the breakfast dining area because of building work above Pillows on the sofa in the suite had stains on them and were discoloured The shower would not drain and flooded the bathroom once and then nearly a 2nd time even after staff had โ€˜clearedโ€™ the issue Being woken up by 6 buses, shouting drivers, reverse beepers and keeping the engines running every morning to take all the Chinese guests on day trips We were the only western guests and this can be a pro and a con at the same time. Once the hotel was full of people, our toilet began to smell. All other staff who worked at the bell desk wouldnโ€™t take you anywhere on the shuttle because it wasnโ€™t the right time in the schedule. Even though no one else was around to use it?
Stayed 8 nights in Sep 2019

4/5 Good

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property, spacious rooms, friendly staff etc. We received a room upgrade, airport transfers, they really were great. You need transport for everywhere as it is a little too far to walk to the more lively restaurant areas. You also need to pre book and sauna or steam room sessions as they take 15 mins to warm up. They are the only slight inconveniences
Stayed 5 nights in Aug 2019

5/5 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff--always happy to help Free mini bar replenished daily Complimentary massage offered due to inconvenience Free shuttle to and from airport Regular complimentary shuttle to bali Collection Nice big swimming pool
Stayed 4 nights in Jul 2019

5/5 Excellent

AIKO
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Bali
All good
Stayed 4 nights in Jul 2019

3/5 Okay

Verified traveller
Nude Dude in Nusa Dua
The experience couldโ€™ve been better. On the one hand the staff is very friendly. However, there was a bit of confusion upon arrival because there was no vehicle to pick me up and I was unable to reach anyone at the hotel by email or phone. So I took a taxi. Checking in was easy but after a long day, I just wanted to rest without interruption so I put the do not disturb sign on. However, while I was in the shower a housekeeper came in anyway. While standing naked in the shower, I had to explain to him that he needed to come back to service the room. Again, he was real nice but I was shocked that it happened. Like a number of resorts in Nusa Dua, this is probably best for those traveling with family or small groups. A bit far from the action, but thatโ€™s what I was looking for this time around.
Stayed 2 nights in Sep 2018

2/5 Poor

Michelle
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don't bother unless you're chinese.
This is the 4th time I've stayed at this resort. It had changed ownership/been rebranded twice since. Unfortunately it's now targeted directly to the chinese. We were the only non Chinese there. We were literally pushed around in the buffet, had them banging on our door at all hours (kept getting the wrong room) and had them screaming in the pool beside our room until late at night. The resort is beautiful but little things were annoying like very very slow service around the pool (given buzzer to push but no one came twice), waterfall into pool so loud you have to yell to the person beside you, no paper menus/conpendiuim in room (everything on tablets which didn't work properly), tv remote really hard to use (couldn't turn tv off as button didn't work), aircon wouldn't adjust so cold all the time. Buffet only designed for asian cuisine (had to ask the chef for a piece of bacon. Such a shame as the resort itself is beautiful and the staff are very friendly but just not as good as it used to be. Definately wouldn't bother unless you're chinese.
Stayed 3 nights in Aug 2018

3/5 Okay

Verified traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great hotel but needs lots of improvement
The rooms are great and spacious. It was also clean and have good amenities. Hotels has great pool and cool view. The only downside is the slow service and hotel management. Breakfast and room service were slow. Lots of food tray left empty and it took time to get it refiled even though we were there at 8 AM and breakfast is served till 10AM and there were tour group stayed in the hotel. Charges 100k for extra room key, the management is not helpful and didnt show themself when there was an issue with check in. Things were not communicated well between the sales team and the Front office, and rather let the FO deal with problem. Overall the stay was so so but not going to reccomend it for a group trip and will not stay at this hotel again next time.

5/5 Excellent

Gabrielle
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort