3/5 Okay
Haydee, Emu Heights
23 Apr 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel great service, staff were well trained and friendly. Junior suite were very spacious,good
Closet space for two people, good bed and good seating space in the room and In very spacious terrace. The only disappointing issue was the old looking discoloured towels and bath robes which were meant to be white but were now looking gray and dirty, definitely not towels of a 5 star hotel.
The tv Chanels were limited compared to other hotels. In the restaurants the food was amazing however they have very tall tables and low chairs that are uncomfortable to sit as the table was almost chest height.
At he pool, towels were also old and some stained
Staff allowed guests to leave their personal belongings on sun loungers for the whole day even when not using the space so made it difficult for new coming guests to find a gazebo as almost all were supposedly being used even though people had been gone for more than 2 hours.
Hotel is nice but very big and almost have to walk long distances or take a buggy to get anywhere.
Hydro pool is available for use for $30 per half hour which was a turn off
Stayed 4 nights in Apr 2022