8/10 Good
William
Business traveller
22 Sept 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is generally a great property to stay in. Good sized rooms. Great pool, gym and shopping facilities on site. The beach is right by the pool. Staff are friendly.
However, it has one major drawback in my opinion, which it could easily resolve. Having stayed here twice now, once in 2018 and again in September 2022, my only grievance with this hotel, and one which is significant enough to sully the overall experience, is the terrible breakfast service. I would have expected this to have improved in the course of four years, but it has become worse - the egg station is chaotic and good luck getting what you order there, the selections in other sections don't seem to complement each other, and can be quite bland. The best coffee selections are hidden in a station that isn't particularly obvious. But worst of all, there are usually reasonably long queues to get into the breakfast area, anytime after roughly 7.30am it seems. This is a big hotel and the breakfast area, while reasonably large, is not sufficient for the number of guests the hotel accommodates.
This aside, Mulia is otherwise a very pleasant place to stay. I just hope the breakfast service improves for my next visit.
William
Stayed 4 nights in Sep 2022