Courtyard Nusa Dua surpassed my expectations. The hotel and pools are beautiful and very well maintained. The staff are incredibly warm and welcoming.
Highlights:
- breakfast buffet is beautiful and expansive, includes barista coffee
- activities and pool/lazy river are awesome
- Executive Chef enjoyed chatting each morning and bringing my boys warm chocolate croissants straight from the oven
- garden view room was lovely
- located next to main street of restaurants and convivence stores
- shuttle bus or 5 minute walk to beach
- meals at restaurant are very well priced
- Hendra - the gentleman looking after the beach was the kindest and most professional hotel staff member I have ever come across, he entertained and genuinely cared for my two boys, bringing them towels, cold drinks and talking to them about their interests.
- noon check out, we could still use pool after until out night flight.
Feedback:
- I booked a 'Welcome back to Bali' package that included 150k credit per day, staff were not aware on check in. On check out I was charged $120AUD for using this at Happy Hour some days, despite asking the staff at the Happy Hour bar if I could use it there. I was not told about any exemptions to use when explained.
- We had to return some meals one dinner, staff were very apologetic (pasta was hard) but perhaps a credit of the meals could have been organised.
- cocktails $16 AUD.
Small issues which didnt overshadow an excellent 11 night stay. We cant wait to return.
