Hotel berdekatan Istana Hampton Court

"Hotel is unique and lovely beside the river with amazing views, good bar with reasonable prices. We had a room in the annexe- room was quite small but added bonus of an outdoor seating area. But we struggled with the door entry last night- couldn’t get it open. Phoned reception- no answer, it was about 11.30pm. Found someone in the bar who helped to open the door- needed a heavy push to get in. Would have appreciated better and quicker support with this problem. Stairs everywhere so not good for...

"Friendly, welcoming and good food..."

"Very welcoming host at check-in. Room was ready early, very clean and fresh. Really comfotable bed and a shower i could have stayed under all day. Will definitely stay again if in the area"

"The room looks just as advertised with a lovely view of the Thames River. Quiet and safe location will def stay again when traveling to London"

"Staff were really helpful"

"Breakfast was excellent"

"When we booked a 5 night stay for July in March, we were made aware that the lounge was being updated. There was ongoing communication from The Lensbury up till two days before our arrival. They were looking forward to our stay, they reminded us of the restorations, etc etc. Then, one day before our arrival, we got a frantic message from Expedia saying that our booking had been cancelled by The Lensbury and we had to make alternate arrangements. This shocked us. We have been frequent guests...

"The parking and elevator system must be improved. Nothing connects and you must go through urine soaked “tunnels” to get to your car. A very clean hotel and nice once inside. But I would not ever recommend somebody stay here if they are driving in. All elevators on the garage were broken (4-5) and the ones in the hotel did not connect and also some don’t take you to street and some do. We spent most of our “leisure time” trying to figure out where to park, how to carry luggage, and trying to...

"It was clean and staff were great"

"The worse place I have ever stayed in "

"No Parking close by to drop off luggage. Treacherous, steep downhill path through a park to take several heavy suitcases. Incredibly poor communication from the property, who in the first instance did not respond for over a week to our request for an early check in. e repeatedly asked host for check in details,and we eventually got them on the day of check in only 15 minutes before scheduled (normal) check in time, at which time we were already at the weddding of my daughter, having travelled...

"Bar staff were not very helpful when checking in and left me waiting for the manager for 15 minutes and was ignoring me and non-responsive when I would ask what the delay is. Other than that the experience was fantastic, the room was lovely, the restaurant was lovely, can’t complain. Just the check in experience left a slight sour taste."

"Edwina was a welcoming host! Nothing was too much trouble! Made sure we always had what we need! Accommodating our American car! Fabulous fresh cooked breakfast! Room was lovely which was cleaned daily. The best shower pressure! Tea coffee, water and juice in the room. Great location, walking distance to Esher town centre and the Racetrack! Highly recommend Edwinas home!"

"It was brilliant location for sandown race course and the room had everything we needed."

"Beautifully decorated hotel with charming helpful staff. Good location apart from road noise from the junction. The bed was comfortable but some details were lacking such as no non slip bath mat & the tea/ coffee/ milk not restocked on our arrival. Our room seemed to have alot of flies for some reason despite the window being closed.The buffet breakfast was adequate but a little uninspiring. If we had stayed longer than one night we would have raised these issues with staff. Overall, a nice...

"Great overall stay!"

"案内された部屋は綺麗であったが、洗面台の栓が開かず→水が流れず。 ホテルより、すぐには修理不可の為、部屋の変更打診あり。 変更後の部屋は、狭く設備も若干劣った。 部屋の清掃スタッフは洗面台の栓が壊れていることはわかっているはずであり、ホテルフロントとの連携が不十分と思える。"

"Lovely hotel, perfect for a stopover for a flight."

"Very nice and cozy hotel. I'm glad we stayed here."