Cari Hotel di Quintana Roo

"Great resort, we will be back again!!"

"Staff were incredible! Especially Carlos and Fausto."

"The beach was nice and clear which we thank god for. It’s a lot of money to be in a resort in Cancun and when the beach is beautiful and clean like it was, it is worth the money. The Japanese restaurant was fantastic."

"Employees are extremely nice, but food was horrible, cheap alcohol was served. They have restaurants à la card but only 2 were open at the time and it was very difficult to make reservations, once we ate at the most popular (Steak dinner) the meat was thought hard not able to eat. Not the best, not the worst, I would not go back that for sure. Out of Hotel control of course, ocean was full of seaweed and unable to swim, water contaminated, so if you like the pool, that the only option. We took...

"The property is beautiful. During our stay, one of the main buffet was closed for remodeling. The hotel moved it buffet to a different location, that only offer half of the selection and wait times for food to come out. They didn’t simplify the idea of opening more “reservations” spots in any of their five restaurants, that need to be booked 48hrs in advance. This must have been a last minute change because staff was not aware of the change and directed us to the wrong locations or floors. Their...

"The best resort if you have kids! Also if no kids you can still enjoy! The staff was lovely! Like family and they treat you so well"

"La atención es más que excelente, el personal es muy amable y atento, la comida es riquísima y las bebidas muy buenas, las instalaciones están muy bien , solo que en mi habitación el inodoro se estaba despegando pero enseguida fueron y lo arreglaron, eso sí, todo estaba impecable, en lo personal me encantó el restaurante pier 8 con la atención excelente del señor Javier Parra y su compañero Fernando,así como el restaurante Gondola con su excelente menú y la atención maravillosa de la señorita...

"The hotel is wonderful and everything is very well organized, but there was one thing I didn't like: there are too many people involved in resolving issues—in other words, there is a lot of bureaucracy. It seems like there is no centralized system for handling certain situations; too many people are involved in everything. Apart from that, I would return without hesitation."

"The hotel itself was nice. The problem was that we booked it through Expedia, and after this experience, I will never trust them again. Even though we purchased an all-inclusive package, we still had to pay extra to use the spa and for certain food items on the restaurant menus. The package was not as all-inclusive as we expected."