5/5 Excellent
Mazal, New York
24 Jan 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2021
Overview of Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated
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Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated
4.5/5 Wonderful
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- All-inclusive
- Air conditioning
- Spa
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Explore the area
Quinta Alegría Shopping Mall3 min walk
Pier Navega4 min walk
Playa del Carmen Main Beach5 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)50 min drive
Choose dates to view prices
Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)
- 61 sq m
- Sleeps 3
- 2 Double Beds
Junior Suite, 2 Double Beds, Garden View
- 61 sq m
- Sleeps 4
- 2 Double Beds
Junior Suite, 2 Double Beds, Pool View
- 61 sq m
- Sleeps 4
- 2 Double Beds
Junior Suite, 2 Double Beds (Swim-Up)
- 61 sq m
- Sleeps 4
- 2 Double Beds
Junior Suite, 1 King Bed
4.1/5 guest room rating
- 61 sq m
- Sleeps 2
- 1 King Bed
Junior Suite, 2 Double Beds, Ocean View
- 61 sq m
- Ocean view
- Sleeps 4
- 2 Double Beds
Junior Suite, 1 King Bed, Ocean View
4.4/5 guest room rating
- 61 sq m
- Ocean view
- Sleeps 2
- 1 King Bed
Junior Suite, 1 King Bed, Pool View
- 61 sq m
- Sleeps 2
- 1 King Bed
Suite, 1 Bedroom
- 124 sq m
- Ocean view
- Sleeps 2
- 1 King Bed
Junior Suite, 1 King Bed (Swim-Up)
- 61 sq m
- Sleeps 2
- 1 King Bed
Junior Suite, 2 Double Beds
- 61 sq m
- Sleeps 4
- 2 Double Beds
Suite, 1 Bedroom
- 124 sq m
- Sleeps 2
- 1 King Bed
Presidential Suite, 1 King Bed
- 182 sq m
- Ocean view
- Sleeps 2
- 1 King Bed
Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)
- 61 sq m
- Sleeps 2
- 1 King Bed
Junior Suite, 1 King Bed, Garden View
4.3/5 guest room rating
- 61 sq m
- Sleeps 2
- 1 King Bed
Junior Suite, 1 King Bed (Swim-Up)
- 61 sq m
- Ocean view
- Sleeps 2
- 1 King Bed
Junior Suite, 1 King Bed
- 61 sq m
- Ocean view
- Sleeps 2
- 1 King Bed
Junior Suite, 1 King Bed (Walk-Out)
- 61 sq m
- Ocean view
- Sleeps 2
- 1 King Bed
About this area
Playa del Carmen
Located in Playa del Carmen, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is in the city centre and on the beach. The area's natural beauty can be seen at Mamitas Beach Club and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Looking to get your feet wet? Snorkelling, parasailing and boat tours adventures can be found near the property. Guests love the property's central location.
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What's nearby
- Quinta Alegría Shopping Mall - 3 min walk
- Pier Navega - 4 min walk
- Playa del Carmen Main Beach - 5 min walk
- Mario Villanueva Stadium Madrid - 8 min walk
- Nuestra Senora del Carmen Catholic Church - 8 min walk
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
Restaurants
- Where to eat
- Pelicanos – Beachfront restaurant with a bar offering fusion cuisine. Serves lunch and dinner daily.
- Asiana – Theme restaurant with a bar offering Asian cuisine. Serves dinner daily.
- Rincón Mexicano – Ocean-view theme restaurant with a bar offering Mexican cuisine. Serves lunch and dinner daily.
- Kalamata – Theme restaurant with a bar offering Mediterranean cuisine. Serves lunch and dinner daily.
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Water activities
Snorkelling
Surfing/boogie boarding
Land activities
Fitness facilities
Tennis
Volleyball
Entertainment
On-site entertainment and activities
On-site live performances
Awards and affiliations
Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free valet parking on site
Food and drink
- All buffet and à la carte meals, snacks and beverages included
- 8 restaurants and 1 coffee shop/cafe
- 7 bars/lounges, 1 swim-up bar and 1 poolside bar
- 24-hour room service
Things to do
- 3 outdoor pools
- 2 hot tubs
- Aerobics classes
- Beach volleyball
- Billiards/pool table
- Concerts/live shows
- Evening entertainment
- Fitness centre
- Full-service spa
- Outdoor tennis court
- Pilates classes
- Sauna
- Scuba diving
- Shopping
- Steam room
- Table tennis
Family friendly
- 3 outdoor pools
- Dry cleaning service
- Free rollaway/extra beds
- Laundry facilities
- Snack bar/deli
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Lift
- Free newspapers in reception
- Gift shop/newsstand
- Reception hall
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Turndown service
- Water sports equipment
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Business centre
- Computer station
- Meeting rooms
- Conference space (6781 square feet)
Outdoors
- Beach cabanas (surcharge)
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Outdoor furniture
- Pool cabanas (surcharge)
- Pool sunloungers
- Pool umbrellas
- Terrace
Spa
- 10 treatment rooms
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage - prenatal
- Massage - sports
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Outdoor treatment areas
- Reflexology
- Sauna
- Spa open daily
- Steam room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- In-room accessibility
- Roll-in shower
More
- Beach towels
- Designated smoking areas
- Games
- Renovated entire property – December 2019
- TV in lobby
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Ceiling fan
- Free rollaway beds
- Pillow menu
- Pillow-top mattress
- Premium bedding
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
- Separate bathtub and shower
Entertainment
- 42-inch LED TV
- Satellite channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Free minibar
Outdoor space
- Balcony
More
- Desk
- In-room massage
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Private hot tub
- Separate sitting area
- Slippers
- Turndown service
Policies
Check-in
Check-in from 3 PM - 11:30 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Student groups on spring break are not allowed.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Property is also known as
All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive
Frequently asked questions
4.5
Wonderful
4.7/5
Cleanliness
4.7/5
Staff & service
4.3/5
Amenities
4.5/5
Property conditions & facilities
5/5 Excellent
Verified traveller
Travelled with family
19 Jan 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021
4/5 Good
Verified traveller
Travelled with partner
17 Jan 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2021
5/5 Excellent
Alexander, Chicago
Travelled with partner
17 Jan 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021
5/5 Excellent
Verified traveller
Travelled with partner, Travelled with group
11 Jan 2021
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jan 2021
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