Hotel Dekat Muzium Ilusi Kuala Lumpur

"good"

"Lifts are very slow. I have waited more than 20 mins for a lift to come on my floor. This is embarrassingly slow. The first time I experienced this in my hotel stays in the world. Pool side was full and also had to take food on the floor like a beggar while paying for a hotel. "

"Stayed in Room 2722 (Business Suite) on 21 June 2025 — extremely spacious, spotless, and impeccably maintained. A true 5-star experience. Check-in by Shermin was smooth and professional; she was warm, attentive, and made me feel genuinely welcomed. High tea was outstanding — far better than Hilton KL — with exceptional service from friendly, attentive staff. Huge compliments to Vicky, who once again went above and beyond. He remembered my pillow preferences and even sent four extra bottles of water without me requesting — an incredible touch showing true dedication to guest comfort. Special mention to Alice at Shang Palace — exceptional service without pushing upsells, attentive and knowledgeable, making the dining experience very enjoyable. Regret not having the bird’s nest available as it requires 24-hour advance booking. Check-out was fast and seamless. Breakfast was delicious, with a special mention for the sausages at Lemon Garden — presumably homemade — which, to date, I’ve only seen at Shangri-La. A rare standout in hotel dining! Swimming pool is small but clean and functional — ideal for a quick dip. Overall, this stay exceeded all expectations. From front office to housekeeping, every staff member delivered excellence. Special compliments to Sheila from the call center and Mia from reservations — both were extremely helpful, knowledgeable, and proactive. Highly commendable team. Shangri-La truly remains a benchmark for world-class hospitality. "

"1. Loved the room & the view 2. I had requested a smoking room in my reservations & even sent a message to remind. I received an email back saying allocation is based on availability. But during check-in I was informed that the whole hotel is non-smoking. Would be good if I was informed of this prior so I can manage expectations. "

"Property start to rundown. Used living room restaurant for breakfast and high tea. It is not great, foods are not fresh, no service attitude. Table and placemat are not clean properly. Room phone are not working even after told the front desk, hence not able to order IRD. "

"It was an amazing stay. Everything was excellent, location in bukit bintang where everything is at your door step, breakfast, staff, cleanliness. Attention to details. Recommended hotel if you intend to travel to kuala lumpur. "

"Everything is good, just the lightnings in the bathroom are a bit too dark, the eperation of tv was clearly instructed, it cause a few calls and a visit by the mainrenance team, can be avoided by just a short instructions note the room. 8.5 out of 10!"

"Not a good representation of the Ritz Carlton brand. Suite room no. 1000's bedroom is accompanied by the incessant noise of exhaust/AC unit outdoor. Towels in the bathroom are old and thin. The vanity mirror in the bathroom is half fallen. Bathrobe is missing a belt loop and old. Both requests for a room on a higher floor and support pillows were not met. Turndown service was not done on the third evening. Very, very little TV channels. Food and beverage offered at the executive club lounge were limited and nothing extraordinary. Parking fee (for executive club suite) was RM15 for 4 hours! Not a single cent discount?!"

"doesn't match the 5-star hotel status. Only 2 lines for check in, where 1 line is for priority members, and both lines wait for their turn for approximately 10-15mins each guests. I do not know why check in takes this long. When it is my turn, it is the same, where the staff just stares into the computer for 10 mins. Furthermore, any requests that were made before my arrival was not noted although the staff has remarked that she will put a note on my booking. None of the staff found any notes for my booking. Room is also dusty, and the toiletries tray is full of dust. I will not stay here again."