Hotel Shangri-La Hotels and Resorts di Sentul Pasar

"Staff were friendly and helpful. Great value for money."

"Very good 💯"

"Good"

"All of it"

"The hotel is new and the room appears modern and clean. However, during my stay, I experienced allergy-like symptoms such as irritation and discomfort, which I believe may be related to the strong chemical or formaldehyde smell from the new furnishings and materials. The odour was quite noticeable, especially in an enclosed space. While the facilities are new, guests who are sensitive to chemicals or smells may find the room uncomfortable. I hope the hotel will improve ventilation and air quality in the rooms. "

"Great hotel with great location "

"Perfect place to stay, very convenient and very cosy, friendly staff"

"Dear General Manager, I wish to formally highlight a serious maintenance issue encountered during my recent stay. The shower head was clogged with black mould and grime, which was highly unhygienic, and the shower drainage was not functioning properly. Although I acknowledge and appreciate the engineering staff for promptly repairing the drainage and replacing the shower head, this marks the second occurrence within the same year that I have experienced bathroom defects. This is particularly disappointing as I had informed the reservation team prior to check-in and requested that these issues be addressed in advance. Unfortunately, my concerns were not taken seriously, resulting in repeated dissatisfaction due to defects in the same area. This indicates a need for stronger preventive maintenance and improved internal communication. Nevertheless, I would like to commend the Housekeeping team for their excellent work. Due to my allergy to feather dust, the room was prepared with minimal dust and thoroughly sanitised. The room attendant and Supervisor Ram were especially attentive and ensured my room met my specific requirements. Their professionalism is greatly appreciated. I trust that this feedback will be reviewed seriously and that corrective actions will be taken to prevent recurrence."

"Lifts are very slow. I have waited more than 20 mins for a lift to come on my floor. This is embarrassingly slow. The first time I experienced this in my hotel stays in the world. Pool side was full and also had to take food on the floor like a beggar while paying for a hotel. "