Empire Hotel Group Richmond Hill hotels

"The front desk manger Charles is awesome and kind. Providing guests cookie and the water. Helping with sightseeing. He did above and beyond. I stayed here two years ago knowing him so glad come again. Also the front desk night agent Chrystal R is sweet. Having me breakfast Vochur helped me so much. Make me ways want to come back. "

"Excellent staff, nice location. "

"My room is clean."

"It’s right at the Times Square and they have valet parking for $75 night "

"Great location. Love the vibe of the lobby and common areas. Clean and nice, upscale rooms. Had to wait 30 minutes to check-in because there was only one person at the front, then 3 people came to assist the line. Bed was not super comfortable, but great pillows. I was on the 20th floor and appreciated that the front desk let me know in advance that the bed was in a corner. Bathroom is very nice, as well! "

"Great location"

"I couldn’t say enough nice things about the staff. Everyone was super nice. The front desk, the cleaning ladies and the bell hop service. Super genuinely nice people. However, the hotel is a bit dated. Whoever did their staging pictures for social media did a good job….upon arrival, the elevators didn’t work…this happened off & on throughout our stay. We were staying on the 14th floor….night 2 & 3 our air didn’t work at all. Woke up to take a shower on day 2 and there was no water… if you’re renting a car beware of the charges for parking. It’s $65 a night for cars and $107 a night for a truck. They did offer to take off the vacility fee for all these troubles, (I think it was $130) which was nice. Would I stay here again? No. "

"Location. Really nice staff. Note: did not like lighting in room. No option for localized lighting. And gooseneck reading lamp was broken"

"Excellent location, friendly staff and clean. Only inconvenience was the escalator under maintenance, but nothing major. Lovely stay."