"Beware that if you agree to signing up for their rewards program and agree to decline housekeeping services, the option for a 10 pound voucher is NOT good for their breakfast. We were told it was when we signed up and then was told at the breakfast venue it stated that it WASN’T good for breakfast on the voucher ( it did not). It was supposedly good at their restaurant (evidently the brunch area isn’t considered a restaurant), bar… no mention of where it wasn’t good at.
The breakfast/brunch was ok, but not worth the 25pounds per person we paid. We actually had a more extensive brunch at the Derby Holiday Inn, the week before, which was included in the room rate.
Also, they had an announcement one afternoon that an incident had occurred and to stay in our rooms for further announcements. Shortly, another announcement stated there was a fire and to leave the hotel. No fire doors were closed when we walked in the hall to the steps. We went down 7 flights, along with other guests and were escorted out the building. When we asked where the fire had been, several hours later, we were told by two separate employees that it had been announced it was a drill and not to worry about leaving the hotel. Clearly, that message was NOT what we heard and there was no concern shown that the fire doors weren’t activated when the alarm went off. I found that concerning.
Other than those incidents, the room and facility was very nice and employees were helpful."
