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Reviews of AYANA Villas Bali

5 out of 5
AYANA Villas Bali
Karang Mas Estate, Jl. Karang Mas, Sejahtera, Jimbaran, Bali

Reviews

9.4

Exceptional

Rating 10 - Excellent. 46 out of 59 reviews" "
Rating 8 - Good. 9 out of 59 reviews" "
Rating 6 - Okay. 2 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mohammad, Dubai

Stayed 4 nights in Apr 2024

10/10 Excellent

Latrecia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Very beautiful! Staff very accommodating!
Stayed 1 night in Mar 2024

8/10 Good

Wei

Stayed 5 nights in Oct 2019

2/10 Terrible

Olli

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as used to be.
I’ve been to this Villa hotel many times. This time I was many times disappointed. The Internet didn’t work in the room. There were ants all over the villa and next day same problems again even promised to be taken care of. Room service was forgetting orders and in the Rock bar waiters didn’t speak or understand English in normal restaurant terminology while placing orders for dinner. Later they were asking the same questions over and over again like robots.. not a good feeling to enjoy your time. On the last day leaving the place Reception booked hotel car to the wrong place even as I gave them an address , place name. That made me stay long in traffic on changing hotels. Not professional anymore.
Stayed 2 nights in Dec 2019

10/10 Excellent

Nouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort amazing people 🙌
Everything was great, staff, location facilities, weather. Thanks ayana staff
Stayed 1 night in Aug 2019
Response from Christian on 16 Sept 2019
Dear Nouri, Thank you for sharing your personal review and thoughtful feedback about your recent stay with us along Jimbaran’s ‘Golden Mile.’ We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while dining at our signature restaurants, swimming in the resort’s designer pools, and feeling genuinely cared for by our hospitality team. Please note that the time it took to write and share this review was well worth it as we have shared your kind words with the related departments who are thrilled to know how much you care about AYANA Resort and Spa, BALI. Warm regards, Christian Jaquier Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service
Had a bad experience regarding lost & found. Even though it was our fault that we left our belongings in the shower booth, we couldn't get proper feedback about our inquiry of the lost items. Response was slow and negative. Not a good memory for a high-end stay.
Stayed 2 nights in Jul 2019
Response from Christian on 12 Aug 2019
Dear valued guest, Thank you for choosing our resort as your home away from home while visiting Bali recently. Although it saddens me to read about your less than perfect experiences while staying with us, your time and effort to share this review shows the team that you care enough about AYANA to reveal this thoughtful feedback. As providing 5-star service, in every interaction no matter how big or small, is at the very core of our ‘touch of AYANA’ brand of specialized Balinese hospitality, we do welcome insight as to how we can continue reaching for the stars. Thank you again for your support and we do hope that you will accept our promise that your next getaway to AYANA will be flawless. Warm regards, Christian Jaquier Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Amazing everything- only negative is if you prefer to be by the beach there aren’t many options for seating so it turns into a race for seats. But everything else was amazing. Definitely recommend getting villa it was well worth it as the personal butler is great and service is five star all around!
Stayed 2 nights in Jul 2019
Response from Christian on 8 Jul 2019
Dear Valued Guest, Thank you in advance for your time and consideration regarding this very refreshing review. You were able to capture the true essence of AYANA in these kind words, and we do appreciate the time you spent to describe your personal experience while staying with us recently. Thank you for being such a supportive member of the AYANA family! Warm regards, Christian Jaquier Hotel Manager

10/10 Excellent

Wiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Christian on 3 Jul 2019
Dear Wiza, Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Warm regards, Christian Jaquier Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this hotel was perfect! Amazing staff, great facilities and food.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service + beautiful resort
It is a very nice resort with so many facilities to use and some of them are very pretty. The service is great, by stay in villa you will receive many benefits other people won’t get, ie buggies 24hours (other guests need to wait for shuttle bus), best seat at the rock bar. Room is bit old, may need a small update.
Stayed 4 nights in Jun 2018
Response from Clive Edwards on 20 Jun 2018
Dear Valued Guest, Thank you for sharing your personal review and thoughtful feedback about your recent stay with us along Jimbaran’s ‘Golden Mile.’ We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while dining at our signature restaurants, swimming in the resort’s designer pools, and feeling genuinely cared for by our hospitality team. Please note that the time it took to write and share this review was well worth it as we have shared your kind words with the related departments who are thrilled to know how much you care about AYANA Resort and Spa, BALI. Warm regards, Clive Edwards General Manager

8/10 Good

Mary, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge hotel, stunning villas
We stayed in Villa 1024 a 2 bedroom villa. The villa was stunning. No other word for it. Came with 2 butlers. A day butler and a night butler, they gave us a mobile phone with their contact programmed in and they made dinner reservations, took us to dinner, picked us up etc. The villa was beautiful and spacious. The rooms were a bit dark so I asked for a lamp. I hate dark rooms. Can't even see the coffee machine to make a coffee after 6pm. The place is huge, impressive gardens and stunning rock bar, beach on cliff, infinity pools etc. The drawbacks are as follows: This hotel is huge but the beach area only has about 50 beach chairs. That means you can't sit anywhere. The beach is very small. Then there is the beach pool that is an infinity pool. Again there's only about 9 or 10 big beach chairs you can sit on. There is NO room to sit anywhere if you don't get a chair. The service in the main pool and beach restaurant are so slow. I had to walk around and get someone to get the order. We had a VIP booking at Rock Bar, still took about 30 minutes to get to our table. The checkin in that was a private checkin took at least 30 minutes. I don't think the service was that good at this hotel. Apart from our wonderful butlers Putra and Wee, the service was average. After check out and our bill was finalised, I noticed an extra charge on my credit card after I had returned to Australia for nearly $400. I emailed them to complain etc and they removed the charge
Stayed 3 nights in Apr 2018
Response from Clive Edwards on 28 Apr 2018
Dear Mary, It is with sincere gratitude that I thank you for taking the time to share your thoughts about The Villas at AYANA. It is a true pleasure to learn that you were impressed with our villa and also the service delivered by our team member. Genuinely caring service is at the heart of the AYANA experience, and our specialized brand of hospitality is known as ‘Touch of AYANA’. Even with over 800 guest rooms, suites and private pool villas available across 3 independent world-class resorts, we strive to create as much of a personalized ambience as possible. Although we aim for excellence at all times, there are certain factors that can be out of our control. Regarding your experience, I do understand your frustration and the AYANA family takes your comments to heart. I will share your feedback with the related departments, so that experiences such as these can be minimized in the future. We do apologize for any inconvenience caused and look forward to welcoming you back at our resort. For a truly exceptional resort adventure, please stay in touch with us via social media as we continue to release details about our new resort, AYANA Komodo Resort, Waecicu Beach. Kind regards, Clive Edwards General Manager

10/10 Excellent

Rajneesh, CHANDIGARH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Resorts
It was a nice pleasent stay at the resort Everything was excellent.
Stayed 1 night in Jan 2018
Response from Clive Edwards on 9 Mar 2018
Dear Rajneesh, Firstly, I would like to thank you for taking your valuable time to write this wonderful review. Guest satisfaction is at the heart of AYANA’s signature lifestyle, and I appreciate the time you spent to share your thoughts with us. We pride ourselves on providing the highest level of service, with team members who are committed to creating lifelong memories for our guests. The small details and insightful compliments count, and I thank you for bringing these to my attention. I will share your feedback with our team members, who will be further inspired to deliver AYANA’s legendary brand of authentic Indonesian hospitality. See you again soon for another memorable stay in paradise. Kind regards, Clive Edwards General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bagus and Agus our butlers were fantastic. Took care of us every step of the way and were so helpful and responsive. Thank you for a wonderful stay!
Stayed 4 nights in Aug 2017

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views!
The resort itself was stunning and the service was amazing. We had an issue with our first villa, and they were very quick in moving us and letting us pick between two open villas to make our new place for the rest of our stay. The resort has a bit of everything to do so your day is filled with exploring so you don't have to leave the resort. It's a little far from things so if you're wanting to explore Bali, you wont be able to see much of everyday living. It totally depends what kind of trip you're looking for!
Stayed 4 nights in Jun 2017

10/10 Excellent

Jerry, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds, great staff, just an amazing place. Did not stay here long enough to give a full in depth review, but would definitely stay here longer.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Ayana is the best i have ever been
Ayana is the best ever hotel/resort I have ever been. The friendly the staff is, the facilities they provided is exceptional! This is the best trip in my life! i highly recommend to everyone who want to go to Bali to have a romantic holiday! My Butler is Gus, he is so cool and very nice! He accommodated all my request! My PA Eka is also very nice, lots of email from her before my trip to communicate. The villa we have stayed is brilliant!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time. Great for young children. Only point of frustration was the service levels in the restaurants - food was great but staff seemed overwhelmed with this busy period.

8/10 Good

Tuan Huy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best honeymoon location

8/10 Good

Catherine, New York, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impeccable service but ordinary villas
I stayed in the ocean view cliff villa which was beautiful but not extraordinary. The staff at resort were amazing and really make you feel special and address everything you might bring up. The food was delicious and quite varied, they baked up some gluten free bread for me when I told them about my varying food allergies. Everyone was very accommodating but you're definitely paying this high price for the great staff and resort services and not really the villa (it felt rather small as the bathroom was at least twice the size of the living areas - which is fine bc the resort has so much to offer so you're barely in the villa anyways -- I'd recommend here if you have the $$ to blow but otherwise you can find somewhere that offers similar service for much less $$ and a bit more living space

10/10 Excellent

PO LAM, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent resort
warm welcome when we arrived the resort and very good service since we check-in the hotel till we check-out the hotel, and the butler service really helpful and the butler Anom is very nice

6/10 Okay

Adam, Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good for visit, but not for staying.
Stayed in the newly renovated ocean front villa. I would recommend visiting for bar/restaurant/pool etc, but not to stay there. Good points: Big villa. Facilities in the hotel are great, including restaurants, bars, pools etc. Bad points: * Only half the villa is air-conditioned. Only the lounge room and bedroom are air-conditioned so the bathroom, wardrobe etc are very humid and hot all the time. They try and compensate by turning the temperature down to the minimum, but that makes the bedroom and lounge far too cold. * The room flooded twice so badly that we had to unplug the phone and lights from the power point on the floor. I didn't notice and slipped while holding our child. They said that it happens because it was raining and it was to be expected. How can this happen in a country where there is a wet season all the time? It was only rain, not even a storm. * Butlers are always busy so you must call well ahead of time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ヴィラに宿泊したが部屋の設備に一部不具合があったが結果的に治らなかったが丁寧に対応して頂き感謝しています。
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
ほぼ日本語で過ごしました。 たくさん居るスタッフの方、どの方もいい人で、気にかけてくれます。 大満足です。
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高！
部屋が広く弄んだ感はありましたが、プライベートプールも最高、バトラーさんの気遣いなども最高で家族でゆっくり過ごせました。
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても最高の体験をさせて頂きました
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
子供もいなく、静かで贅沢に過ごせました。
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Christian on 27 May 2019
Dear Valued Guest, Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Warm regards, Christian Jaquier Hotel Manager

10/10 Excellent

TZU HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Giordano on 18 Apr 2019
Dear TZU HSUAN, Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Warm regards, Giordano Faggioli Hotel Manager

10/10 Excellent

Mark, Tokyo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
部屋やリゾート全体の清掃は隅々まで行き届いており、大満足です。
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
接客がにこやかですばらしかった
Stayed 3 nights in Mar 2019

8/10 Good

I

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
アヤナヴィラに泊まりましたが、デザイン面など古臭さを感じました。ヴィラのほうは仕方ないですが、大きいアリやムカデが出ました。バリ滞在中他のホテルにも泊まりましたがどこより殺虫剤？の臭いがキツかったです。プールは泳ぐ気にはなりませんでした。 施設全体としてはとても満足だったので、新しいリンバの方に泊まれば良かったかなと思いました。行ったのが2月だったからか中国人だらけでしたが。 ロックカフェは席が予約でき、良い席でした。行って良かったです。サミサミカフェも夜は各テーブルでリクエストの歌を日本語でも歌ってくれ、景色も良く良かったです。 サービスも皆さん丁寧でした。総合的にはアヤナで楽しめました。マッサージも上手です。
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Clive on 31 Jan 2019
Dear Valued Guest, Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Warm regards, Clive Edwards General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from Clive on 31 Jan 2019
Dear Valued Guest, Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Warm regards, Clive Edwards General Manager

6/10 Okay

jeehoon, 한국

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2018
Response from Clive on 31 Jan 2019
Dear jeehoon, Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Warm regards, Clive Edwards General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Clive on 31 Jan 2019
Dear Valued Guest, Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Warm regards, Clive Edwards General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高のおもてなしでした。スタッフ全員が高い意識をもって働いていると感じられるクオリティでした。バトラーはすぐに私の顔と私の家族の顔を覚えてくれました。私がSPAを終えロビーに戻って来た時、「ご主人と息子さんはRIMBAに行ってますよ。RIMBAへ行きますか？部屋に戻りますか？」と行先を聞かれ、この巨大なリゾートで、昨晩到着したばかりの客の顔と家族構成をもう覚えているのかと、とても驚きました。 どのレストランでもスタッフが親切でした。RIMBAにあるユニークという店でランチをしていたら息子が寝てしまい、椅子に寝かせていたら、「巨大なソファ席があるからそちらで息子さんを寝かせながら、食事もできますよ」と案内してくれました。息子にかけるタオルケットも貸してくれました。 結婚10周年で訪れており、レストランで記念のディナーをしたいとロビーのスタッフに伝えたところ、レストランのメニューを取り寄せてくれ、キッズメニューまで確認してくれました。 ロビーのスタッフがバトラーに知らせたのか、部屋に戻ったらバトラーより「結婚10周年おめでとう」の手紙と、バラの花びらによる「Happy 10th Wedding Anniversary」の文字がありました。本当に感動しました。 施設も、AYANAリゾート全ての施設が素晴らしかったです。 不満を言うとしたら一点、ヴィラに滞在だったのですが、羽虫がどうしても入ってきてしまうことと、虫の糞でしょうか？これも仕方ないのかもしれませんが、ソファや床(きっとベッドにも・・)に虫の糞のようなものが落ちており気になりました。
Stayed 3 nights in Nov 2018

10/10 Excellent

akishimo, 日本

Liked: Staff & service, property conditions & facilities, room comfort
とても素敵な空間でした♡ ホテルだけでこんなに楽しめるのは 本当に嬉しかったです!!! スタッフも、みなさんいい人でした✨
Stayed 1 night in Sep 2018

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
c'est un lieu superbe, le resort est merveilleux, un seul regret pas de plage pour se baigner dans la mer, mais les piscines sont magnifiques
Stayed 4 nights in Sep 2018

10/10 Excellent

Toshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ヴィラ オススメです。
アヤナ、リンバの巨大施設を効率よく利用しようと思うなら、絶対ヴィラがオススメです。 全ての施設に優先的に予約出来ますし、広い施設内をカートで移動できるメリットはかなり大きいです。 マッサージやゴルフのサービスも付属してました。 朝から水着なしで入れるお部屋のプールは、やはり最高です（笑）。
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Clive Edwards on 22 Jun 2018
Dear Valued Guest, Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Warm regards, Clive Edwards General Manager

10/10 Excellent

CHOHSUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務良好且舒適的飯店
服務相當友善良好，環境優美安靜。 可惜，入住時間15:00略晚，又得準時12:00check out。 建議要住兩天以上才能享受飯店完整的設施及環境
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Clive Edwards on 25 Apr 2018
Dear Sir/Madam Thank you very much for your review after staying at our resort. We look forward to welcome you back at our resort on your future visit to Bali. Kind regards, Clive Edwards General Manager

10/10 Excellent

Shu Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
誰にでもお薦めできるリゾート
アヤナヴィラに滞在するのは二度目ですが、やはり外さないリゾート、楽しく滞在できました。 大型リゾートでここまで高いレベルを維持しているホテルは、他にはほぼ無いと思います。行って後悔する事はないでしょう。
Stayed 3 nights in Jan 2018
Response from クライブエドワード 　総支配人 on 31 Jan 2018
この度はバリでの休日のご滞在先として当リゾートをお選び頂きありがとうございます。 頂戴致しましたコメントは私共の励みとなります。貴重なご意見として、より良いサービスをご提供できますよう参考にさせて頂きます。 またのご来館をスタッフ一同お待ち申し上げております。

10/10 Excellent

bmwe39, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ワンベットオーシャンビュー
当日、4時頃ビラに到着です。素敵な笑顔でお出迎え、噴火の影響からか部屋もバージョンアップの部屋にしてもらいました。バトラーさん達も明るく素敵でした。
Stayed 3 nights in Jan 2018
Response from クライブ エドワード 　総支配人 on 12 Jan 2018
bmwe39様、この度はバリでの休日のご滞在として当リゾートをお選び頂きありがとうございます。 ご滞在中のご意見、誠にありがとうございます。貴重なご意見として、より良いサービスをご提供できますよう参考にさせて頂きます。 bmwe39様のまたのご来館をスタッフ一同お待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。
お部屋も広く清潔で、日本語のサポートなどもあり快適に過ごす事が出来ました。 お部屋に付いていたプールも清潔でしたが、隣にあったソファスペースはアリが多く私は虫が苦手なので使えませんでした。 バギーを呼べばいつでもどこでも来て下さいますし、従業員の方々の対応も良かったです。 お値段は高いですが、それに見合ったものだったと思います。 またバリ島に行く際は利用したいです！
Stayed 3 nights in Oct 2017

10/10 Excellent

swells, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good villas and pools in villas at ayana. staff are all kindly.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel
Bom hotwl