B&B in Hertfordshire

"This is poorly cleaned.I found some under wear from a previous customer left in the room looking dirty and horibly left.after the bed looked changed and shinny. This is embarrasing and made me feel sick and horrible. I complained but my room was not changed, the underwear was taken away but nothing else was done.never seen this before,disturbing scene indeed"

"My very large room was spotlessly clean and the carpet looked new. I had two good nights sleep. Window had opaque glass and when I opened it there was a small yard but I wasn't there for the view so it wasn't important. I was really pleased it was an 'accessible' room as I recently had a hip replacement so rhe wet room and rails were ideal for me. TV didnt work in room but a complimentary G&T instead was fine. Watched TV in lounge area instead. Staff couldn't be more helpful. especially James who was on reception. when I arrived"

"Clean friendly warm"

"Beautiful old property , staff very helpful and perfect for our stay … afternoon tea was lovely "

"A lovely hotel and lots of lovely soft pillows"

"Room very clean, good supply of tea and coffee. Comfy bed. Very close to town centre"

"Very welcoming, clean room, lovely swimming pool and steam and sauna. Food excellent."

"Helpful pleasant staff, nice leisure area, lovely grounds & large room. Deducted a point because room very cold as heating system not adequate & restaurant closed fir refurb. "

"The staff were awful"