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Reviews of The Edison George Town

4 out of 5
The Edison George Town
15 Lebuh Leith, George Town, Penang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 256 out of 319 reviews" "
Rating 8 - Good. 53 out of 319 reviews" "
Rating 6 - Okay. 8 out of 319 reviews" "
Rating 4 - Poor. 1 out of 319 reviews" "
Rating 2 - Terrible. 1 out of 319 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Shirley

Travelled with partner
Liked: Staff & service
The staff were attentive to our every need, from recommending local restaurants to booking a taxi to the airport. Unfortunately the noise levels just beyond us . There is singing club just across the street and will start @ 9:30 and last till 11:30 pm every night . Wi-Fi was patchy . If u need Wi-Fi , this is not the hotel for you.
Stayed 6 nights in Feb 2024

10/10 Excellent

Farook

Travelled with family
Very convenient location to all the major tourist areas around Georgetown. The staff was amazing and very helpful, always there to help plan the day with recommendations and providing tips. The only downside was the WiFi was slow. Overall, excellent hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sin Denh

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful but complete lack of maintenance
Beautiful hotel, nice staff, but unfortunately it is not being maintained. Facilities are not i good condition (e g. Pool has hanging light), indoor sofa is moldy and stained, outdoor shutters are peeled off, doors don't close well, birds constantly inside the lobby entrance which from a cleanliness standing is not great Cleanliness of the rooms was subpar. Staff broke a perfume bottle while cleaning and did not report it - found out from left over glass shard and strong smell of perfume...). Such a shame as this hotel could be fantastic and the staff was nothing but helpful. However big investment needs to be made in upkeeping and training. Without this, i think it should be removed from the small luxury hotels group/website.
Stayed 3 nights in Dec 2023

10/10 Excellent

Vincent, Rancho Cucamonga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best customer service
Stayed 2 nights in Dec 2023

10/10 Excellent

Timothy, Applecross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well-situated and comfortable. My only criticism concerns the noise from music at neighbouring entertainment venues at night.
Stayed 4 nights in Nov 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolute gem in Penang. It's a stunning converted mansion full of history and charm. Even better, it's a great location- we walked everywhere we wanted to get to within 25 minutes of the property. But the real amazing thing was the staff. Everyone was so kind and accommodating. They took time to sit down with us and create an itinerary to experience George Town in our short stay, had restaurant recommendations to experience local cuisine, and an amazing lounge with complimentary juices and snacks. It's easily one of the, if not the, best experiences I've had with hotel staff anywhere. If you're staying in Pengang, this is the place.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Friendly and helpful staff, good quality amenities provided. Food market nearby with 3 mins walk. Convenient store nearby with 5 mins walk. But wifi and hot water supply in room are not stable.
Stayed 2 nights in Nov 2023
Response from TeamEdison on 17 Nov 2023
Thank you for staying with us at The Edison George Town and for leaving such a lovely review. We are delighted that you enjoyed exploring our neighborhood and Penang with us. It's a pity that the Wi-Fi service was down during your stay, hopefully it will not be a problem on your next stay with us.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent place to stay
The hotel is reasonably small so you get personal service. It is located in a convenient location for restaurants and an easy walk into town. The facilities were very good and the staff were extremely helpful. Nothing was too much effort. A great place to stay in an interesting town.
Stayed 3 nights in Oct 2023
Response from TeamEdison on 17 Nov 2023
Thank you for choosing to stay with us during your recent visit to Penang and your kind review. We are pleased to know that you enjoyed your stay and your #TheEdisonExperience .

10/10 Excellent

michael b

Liked: Cleanliness, property conditions & facilities, room comfort
Boutique Hotel in fab Georgetown
Great stay Quiet, comfortable, friendly with excellent service Good location Nice pool
Stayed 4 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely heritage building, wonderful staff and a centrally located make this an ideal spot to stay !! Highly recommended!
Stayed 4 nights in Jul 2023

10/10 Excellent

Tun

Stayed 3 nights in Jun 2023

10/10 Excellent

Meor Zarin Azmir

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive and helpful staff. 24 hour lounge was a hit for jet lagged travelers
Stayed 2 nights in Jun 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at the Edison! The staff was extremely friendly and helpful. Fax was especially helpful!
Stayed 2 nights in May 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second to None
It was my second time staying at The Edison and it was as lovely as the first time I stayed there pre-Covid. The service was impeccable and the hotel is beautiful, central to attractions and well maintained.
Stayed 2 nights in May 2023

10/10 Excellent

Katherine

Stayed 2 nights in May 2023

8/10 Good

Qin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stylish boutique hotel Would like to see more breakfast options
Stayed 1 night in Feb 2023

10/10 Excellent

alexander

Stayed 2 nights in Feb 2023

10/10 Excellent

NoorLihi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm in the heart of the city
Excellent hotel in the heart of old Georgetown. Staff are wonderful and attentive. An oasis of calm
Stayed 2 nights in Jan 2023

10/10 Excellent

Kwong Fah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Most places walkable. The staff are most attentive to the needs of the guest. We were made to feel like part of of family. Albert in particular went out of the way to make us feel comfortable. Eddy was the consummate host. A most memorable stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
THE place to stay in George Town!
Amazing place, incredibly friendly, helpful and knowledgeable staff, a wonderful location and a great vibe
Stayed 1 night in Dec 2022

10/10 Excellent

TAN CHEE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- friendly and great staff especially Albert. 24 hrs pantry with unlimited drink and snacks. Private parking area with security. Spacious room. Cons- minor cleanliness issue with birds feathers on the floor.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
Stayed 3 nights in Jul 2022

10/10 Excellent

ENG SIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Gem
Staff by professional and helpful people. Enjoyed the old charm of this rustic and historic gem. The location is ideal for exploring on foot.
Stayed 2 nights in Jun 2022

10/10 Excellent

Hood Liang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hospitality from all the staffs. If I need to pick on 1 thing to improve it would have to be the sound proofing especially if you are staying at the lower floor as anyone guest who stays above just need to pull a chair or walk a lil bit harder we would get a full load of the sound. While I am perfectly aware that it’s a colonial building and the owners are preserving it to the best level possible but perhaps additional carpet would do the trick?
Stayed 2 nights in Apr 2022

8/10 Good

Wei Qiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not crowded.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accomodation Hiccup
During my stay , the hotel notified that breakfast IS NOT SERVED ( to all guests) , which they had already informed hotels.com among others. On the other hand, Hotels.com had stated on their booking website that a continental breakfast is included in my hotel rate. Please rectify this misinformation.! Thank you.
Stayed 2 nights in Oct 2021

10/10 Excellent

Madihah, Malaysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ⭐️⭐️⭐️⭐️⭐️ I am so in love with the interior and exterior of the property. All the staffs delivered an excellent hospitality. I would definitely come back just to stay here. Recommended without any doubt!
Stayed 1 night in Dec 2020

10/10 Excellent

EC, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hospitality. Staff are very friendly & helpful. Cant find any reasons to not like this place. Room is clean, designs are great. Will definitely be back again.
Stayed 1 night in Sep 2020

10/10 Excellent

KentWong, Kuala Lumpur, Malaysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars services. Staffs were very friendly. Got room tour and brief of history during the check-in. Located at the center of Georgetown and walkable distance most of attractions. Although it's a small mansion but it has everything that you need. Pool was nice, room was clean and spacious and do enjoy at the lounge area as it was very relax to sit in. Compliment snacks and drinks and free-flow Wine tasting session severed on limited time everyday with free-flow cheese too! The owner and manager did greet us warmly and even sent us off during our check out. Worth every penny. Highly recommended.
Stayed 1 night in Aug 2020

10/10 Excellent

Rozita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No where else but here
There is nothing not to like about this hotel. The minute you step in you feel welcome right away. We were checked in by Sofia and Haris. Sofia helped us with our luggage. The check in was very quick. Everything about this hotel is superb. The decor, the room but we really stands out is their impeccable service. Absolutely 1st class. The Hotel Manager Ivan Khoo even addressed us by our 1st name, now if that's not 1st class than what. I really love the lounge where you can get coffee and treats all day long. The minute we checked out my daughter wanted to go back again. You guys at Edison really rock. You definitely understand hospitality. Keep it up guys. We shall be back soon.
Stayed 2 nights in Aug 2020

10/10 Excellent

Mazidah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the heart of Georgetown
Amazing staff who is always ready to assist, lovely and clean rooms, and a beautiful pool perfect to relax after a day of sight seeing.
Stayed 3 nights in Aug 2020

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff working in this hotel
Stayed 1 night in Aug 2020

10/10 Excellent

Kate, KL

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place! Beautiful, very clean, spacious rooms and nice location. Great lounge and outside area. But the most important is stuff! We were treated like a family members, all our needs were accounted and accommodated. It was so good that we decide to change plans and stay extra night. Will be back for sure!
Stayed 1 night in Jul 2020

6/10 Okay

Keith

Liked: Cleanliness, staff & service, room comfort
Penang long weekend
Hotel is adequate although location of the rooms next to a tiled walkway and by the Lounge means that it can be noises early in a morning and late at night. I recommend not to stay on the ground floor. Staff are excellent
Stayed 3 nights in Jul 2020

10/10 Excellent

Audz&SJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful structure, ambient & feel is awesome … make us feel at home. Very cosy.
Stayed 3 nights in Feb 2020

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Excellent staff and very good the rich free offer of food and beverages in the lobby
Stayed 2 nights in Feb 2020

10/10 Excellent

Devang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable oasis in Penang
We had an amazing stay at the Edison. The staff were incredibly warm and welcoming, and exceedingly polite. We felt like family. Our room was comfortable and well stocked with everything we could need including water and fresh passionfruit marshmallows brought to our room daily. The Lounge in the hotel, for breakfast, snacks, drinks, afternoon tea, and wine and cheese were incredible. Only downside was the proximity to a market across the street with some loud live music. Otherwise we would highly recommend a stay at the Edison. Can there be an Edison everywhere we go?
Stayed 4 nights in Feb 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with excellent service
From arriving to leaving we were looked after so we’ll by the staff who had genuine interest in our travels and us. The use of the hotspot device was great to get the cheaper Grab taxis. We enjoyed the breakfasts and the wine tasting each evening was particularly pleasant and not something we’d experienced before. All in all a fantastic 3 night stay and we’d love to return one day. Mark & Deborah
Stayed 3 nights in Feb 2020

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Sanjiv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
Very good stay. Lovely hotel and it feels like home.
Stayed 8 nights in Dec 2019

8/10 Good

Suba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great personnel and lovely boutique hotel
A beautiful boutique hotel hotel with amazingly friendly and helpful personnel. Breakfast could have more options to choose from.
Stayed 3 nights in Dec 2019