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Hotel Pen Mutiara

Photo gallery for Hotel Pen Mutiara

Primary image
Outdoor pool
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Overview of Hotel Pen Mutiara

Hotel Pen Mutiara

3.0 star property
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Wisma Nelayan Pelabuhan LKIM, George Town, Pulau Pinang, 11960

Explore the area

  • Popular LocationBukit Teluk Tempoyak Besar2 min drive
  • Popular LocationPantai Kapor Bakar6 min drive
  • Popular LocationSnake Temple8 min drive
  • AirportPenang (PEN-Penang Intl.)16 min drive

Choose dates to view prices

About this area

George Town

Located in George Town, Hotel Pen Mutiara is in the business district. Penang Hill and Bukit Teluk Tempoyak Besar reflect the area's natural beauty and area attractions include Kidland Penang and Georgetown UNESCO Historic Site. Looking to enjoy an event or a game while in town? See what's happening at Penang International Sports Arena or City Stadium.

What's nearby

  • Bukit Teluk Tempoyak Besar - 2 min drive
  • Bukit Payung - 5 min drive
  • Pantai Kapor Bakar - 6 min drive
  • Penang International Sports Arena - 8 min drive
  • Snake Temple - 8 min drive

Getting around

  • Penang Sentral - 29 min drive
  • Penang (PEN-Penang Intl.) - 16 min drive

About this property

Hotel Pen Mutiara

3-star George Town hotel in Bayan Lepas with free parking
Along with a restaurant, this smoke-free hotel has a coffee shop/cafe and free self-parking. All 30 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and LCD TVs with satellite channels. Other amenities available to guests include room service, free bottled water and hairdryers.
Hotel Pen Mutiara offers 30 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. LCD televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This George Town hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee daily 8:00 AM–10:00 AM: MYR 15 for adults and MYR 12 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Family friendly

  • Fridge

Conveniences

  • Lift

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Languages spoken

  • English
  • Malay

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for local cuisine breakfast: MYR 15 for adults and MYR 12 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Pen Mutiara George Town
Hotel Hotel Pen Mutiara
Pen Mutiara George Town
Pen Mutiara
Hotel Hotel Pen Mutiara George Town
George Town Hotel Pen Mutiara Hotel
Hotel Pen Mutiara Hotel
Hotel Pen Mutiara George Town
Hotel Pen Mutiara Hotel George Town

Overall score and ratings

2.9
Rating 5 - Excellent. 1 out of 7 reviews
5 - Excellent 14%
Rating 4 - Good. 0 out of 7 reviews
4 - Good 0%
Rating 3 - Okay. 4 out of 7 reviews
3 - Okay 57%
Rating 2 - Poor. 1 out of 7 reviews
2 - Poor 14%
Rating 1 - Terrible. 1 out of 7 reviews
1 - Terrible 14%

3.1/5

Cleanliness

3.6/5

Staff & service

2.7/5

Amenities

2.7/5

Property conditions & facilities

3/5 Okay

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020

3/5 Okay

Travelled with family
Disliked: Property conditions & facilities
Late check out time
Stayed 1 night in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
The food was outstanding, spacious room, good staff. Value for money.
Stayed 2 nights in Aug 2019

3/5 Okay

Liked: Staff & service
kolam tak best
Stayed 1 night in Jul 2019

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beyond words and thoughts
Check-in and Service staff is swift and efficient. Other than that, all fail beyond words... Arrived midnight, no proper signage to led to hotel lobby (its a Restaurant and Hotel). Given room 202, went up and realized the corridor w/o air-con, hence smell linger. Went into the room, stuffy and smelly, even the free water bottles r warm! Spacious room but it doesn't help with a extremely lousy and loud air-con, which need around 1/2hr to cool the room. Dusty floor, no telephone, 8 local tv channels to choose... Slept and woke up by water droplets hitting on me from air-con. Since no phone, i pack up all my stuff, went down to request room change to 210. Same room conditions w/o water droplets. Its explain why Agoda doesn't have this hotel as recommendation. Hotel.com should follow.
Stayed 1 night in Jun 2019