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Hotel Equatorial Penang

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Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Balcony

Overview of Hotel Equatorial Penang

Hotel Equatorial Penang

5.0 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Spa
Map
1 Jalan Bukit Jambul, Bayan Lepas, George Town, Penang, 11900

Explore the area

  • Popular LocationPenang International Sports Arena7 min drive
  • Popular LocationRECSAM and Institute Pendidikan Guru8 min drive
  • Popular LocationQueensbay Mall9 min drive
  • AirportPenang (PEN-Penang Intl.)14 min drive

Room options

About this area

George Town

Hotel Equatorial Penang is located in Bayan Lepas, a neighbourhood in George Town, and is in a shopping district and near the bay. Kek Lok Si Temple and Suffolk House are local landmarks, and travellers looking to shop may want to visit Queensbay Mall and TESCO. Travelling with kids? Consider Kidland Penang, or check out an event or a game at Penang International Sports Arena.

What's nearby

  • University of Science-Malaysia - 3 min drive
  • Penang International Sports Arena - 7 min drive
  • RECSAM and Institute Pendidikan Guru - 8 min drive
  • Queensbay Mall - 9 min drive
  • Snake Temple - 11 min drive

Getting around

  • Penang Sentral - 31 min drive
  • Penang (PEN-Penang Intl.) - 14 min drive

About this property

Hotel Equatorial Penang

5-star luxury hotel in the heart of Bayan Lepas
A free round-trip airport shuttle, 18 holes of golf and a swim-up bar are just a few of the amenities provided at Hotel Equatorial Penang. Tee up with amenities, such as a driving range and a restaurant with golf course views, at this hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, aromatherapy or reflexology. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature international cuisine and garden views. Aerobics classes are offered at the gym; other things to do include racquetball/squash. In addition to a poolside bar and a terrace, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a free area shuttle and 2 outdoor tennis courts
  • Limo/town car service, an area shuttle and an electric car charging station
  • Guest reviews give good marks for the family-friendly amenities, pool and helpful staff
Room features
All 413 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menu and laptop-compatible safes. Guests reviews speak well of the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
  • Rainfall showers, separate baths/showers and free toiletries
  • LCD TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 5 AM to 6 PM
  • Airport shuttle at scheduled times
  • Free local area shuttle
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AMโ€“10:30 AM: MYR 55 for adults and MYR 34 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Nada lama
  • The View
  • Kampachi
  • Golden Phoenix
  • Nadaba

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Golf driving range
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Spa services
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf privileges (optional)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting rooms - 19

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Phone accessibility kit
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; to check in, go to Equator Club Lounge
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 200 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 55 for adults and MYR 34 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Equatorial Hotel
Equatorial Hotel Penang
Equatorial Penang
Equatorial Penang Hotel
Hotel Equatorial
Hotel Equatorial Penang
Hotel Penang Equatorial
Penang Equatorial
Penang Equatorial Hotel
Penang Hotel Equatorial
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Bayan Lepas
Hotel Equatorial Penang George Town
Equatorial Penang George Town
Hotel Equatorial Penang Bayan Lepas
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Hotel
Hotel Equatorial Penang George Town
Hotel Equatorial Penang Hotel George Town

Frequently asked questions

Does Hotel Equatorial Penang have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 9:00 PM.

Is Hotel Equatorial Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Equatorial Penang?

Self-parking is free at this property.

What time is check-in at Hotel Equatorial Penang?

Check-in is from 2:00 PM - midnight.

What time is check-out at Hotel Equatorial Penang?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Equatorial Penang provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 5 AM to 6 PM at scheduled times.

Where is Hotel Equatorial Penang located?

This family-friendly George Town hotel is located near the airport, within 2 mi (3 km) of Penang International Sports Arena, University of Science-Malaysia and RECSAM and Institute Pendidikan Guru. Queensbay Mall is 2.7 mi (4.3 km) away.

Can I cancel my reservation for free at Hotel Equatorial Penang and receive a full refund?

Yes, Hotel Equatorial Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Equatorial Penang cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 198 out of 440 reviews
5 - Excellent 45%
Rating 4 - Good. 175 out of 440 reviews
4 - Good 40%
Rating 3 - Okay. 47 out of 440 reviews
3 - Okay 11%
Rating 2 - Poor. 18 out of 440 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 440 reviews
1 - Terrible 0%

4.3/5

Cleanliness

4.2/5

Staff & service

4.4/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

weng joo
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Environment is very beautiful and room is very clean
Stayed 2 nights in Jan 2021

4/5 Good

Verified traveller
Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It would great if the management could seriously look into the compliance of wearing a proper outfit to the pool.
Stayed 2 nights in Dec 2020

5/5 Excellent

Verified traveller
Stayed 2 nights in Dec 2020

5/5 Excellent

Sab, Kuala Lumpur
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service from the staffs Well maintained Limited Breakfast choice
Stayed 2 nights in Dec 2020

3/5 Okay

Sukhdev Singh
Liked: Cleanliness
Disliked: Staff & service
Disappointed with the stay
Overall it was satisfactory. But for a 5 star hotel, they are really below mark. I think the service providers did their best within their means but there could be lack of proper supervision, management and leadership in this hotel. Rooms were clean, bathroom was clean, but the restaurant service was poor and also during breakfast time. Eg the waiter used his hand during toasting the bread. Also I gave the ice pack (used to store some special medicine while travelling) to be kept in the freezer as there was no freezer in the room. The refrigerator was inadequate to keep the ice pack cold. On the 4th day when I got it back, the ice pack had already melted as they did not put it in the freezer. The instruction that I gave to the Duty Manager (Farish) was not complied with. It was quite shocking. I would not recommend this hotel as a 5 star hotel mainly due to poor service and the attitude of the staff at the front desk who did not show the due care when I complained about the ice pack. I got the answer โ€œthe management having meetingโ€. I expected as least someone from the management should quickly come up to hear my complain when it is fresh. Feedback like this was very useful to the hotel but they lost the opportunity.
Stayed 3 nights in Dec 2020

5/5 Excellent

Tan Nee
Stayed 1 night in Oct 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to pamper yourself ?
Definitely the luxury hotel to go to in Penang....for a retreat ! The beautiful Bkt Jambul Golf course is just " next door " and Kampachi at lower ground serves Japanese cuisine choices including the wonderful wagyu beef !
Stayed 1 night in Sep 2020

5/5 Excellent

LogineeK, Kuala Lumpur
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great ambiance, excellent breakfast buffet! Helpful staffs, loved the jacuzzi beside the swimming pool. Felt very relaxed .