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Reviews of Super OYO 998 Queen City Hotel

2 out of 5
Super OYO 998 Queen City Hotel
63, Lebuh Queen, George Town, Penang

Reviews

5.8
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 4 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

4.6/10

Cleanliness

5.0/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Vladimír

Travelled with partner
Liked: Cleanliness, amenities
The hotel is situated in the centre of old city between China Town and Little India within the walking distance to all major sights. Unlimited shopping and dining options nearby. Public busses around the corner. The staff could me more helpful, cleanelles of the room was OK. Cleaned every day with complimentary drinking water. Markets next door.
Stayed 3 nights in Aug 2022
Response from Ammy on 20 Aug 2022
Hi, Vladimír! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

2/10 Terrible

Law

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible so we didn't even stay there at all.
Stayed 1 night in Dec 2021
Response from Cheshta on 8 Dec 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

4/10 Poor

Suzi, Queen City hotel

Disliked: Cleanliness, staff & service, amenities
Old facilities
Stayed 2 nights in Oct 2019
Response from Zara on 24 Oct 2019
Hi, Suzi! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Zara

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.. but that's where it stops.
Great location, conveniently locayed close to a bus stop that will take you places and airport. As far as the room is concerned is quite clean however the bed and pillows are old and smell that way. There is a worse smell of old sweat coming from bedheads we happened to rest our back and pillows on it, they stink to high heavens. Warning for other travellers: the room is not automatically cleaned daily, you need to request it. The coffee and water also need to be requested daily.
Stayed 5 nights in Aug 2019
Response from Zara on 4 Sept 2019
Hi, Paul ! We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Zara

4/10 Poor

Han

Travelled with partner
Disliked: Staff & service
Staff and reception service very bad
Stayed 2 nights in Aug 2019
Response from Ravneet on 9 Aug 2019
Sorry for the hassle you faced, Han ! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ravneet

4/10 Poor

Roberto

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Cheshta on 5 Aug 2019
Hi, We're sorry to see that you're dissatisfied with our services. Be assured, we'll strive day and night to make sure your future visits are more comfortable and relaxing one ahead 🙂 Regards, Cheshta

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Ravneet on 24 Jul 2019
Thanks for the positive rating, Hope to welcome you again soon :) Regards, Ravneet