Lobby
Check availability

Reviews of OZO George Town Penang

3.5 out of 5
OZO George Town Penang
166 Jalan Argyll, George Town, George Town

Reviews

8.4

Very good

Rating 10 - Excellent. 71 out of 148 reviews" "
Rating 8 - Good. 47 out of 148 reviews" "
Rating 6 - Okay. 16 out of 148 reviews" "
Rating 4 - Poor. 9 out of 148 reviews" "
Rating 2 - Terrible. 5 out of 148 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Selin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Management Team on 22 Apr 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

Trung van

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Management Team on 2 Apr 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

Eamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with bed oriented to make the most of the view. Clean, with good amenities. Fantastic value
Stayed 2 nights in Mar 2024
Response from Management Team on 25 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

Sik Chew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy check in check out. Centrally located in Georgetown convenient walking distance to several fantastic eateries.
Stayed 4 nights in Mar 2024
Response from Management Team on 25 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Regular maintenance on Aircon is required, my parents stay, the Aircon was not cold, even they have adjusted the temperature to 18, overall, the beds are closely, and comfortable. The stuff service is excellent. 👍
Stayed 3 nights in Mar 2024
Response from Management Team on 21 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Lim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from pool and gym. Close enough to eateries and main attractions. Only lack a good mini mart nearby
Stayed 3 nights in Mar 2024
Response from Management Team on 21 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 Poor

Cho ting

Disliked: Amenities, property conditions & facilities
The room is very small.the checking area is as small as a small company’s reception area.I would not stay this hotel anymore
Stayed 6 nights in Mar 2024
Response from Management Team on 21 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Khai Yen, Portsmouth

Liked: Staff & service, amenities, property conditions & facilities
Cleanliness can better improve. Overall still good but can be better
Stayed 1 night in Feb 2024
Response from Management Team on 25 Feb 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and cleanliness.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

Su-Feh

Super helpful, friendly and efficient staff - from check-in, housekeeping and checkout. Awesome infinity pool on the rooftop. Small gym but usable. This hotel is excellently located - walking distance to great food in all directions.
Stayed 6 nights in Jan 2024
Response from Management Team on 8 Feb 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

ALISON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - spacious clean bright rooms, big bathroom. Pool area fabulous.
Stayed 4 nights in Jan 2024
Response from Management Team on 29 Jan 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

VIJAYALETCHUMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is relatively new so it’s clean and the suite room was very comfortable. Staff are very friendly. The view from the room and restaurant is also very lovely.
Stayed 3 nights in Jan 2024
Response from Management Team on 15 Jan 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Cassie

Liked: Cleanliness, amenities
Disliked: Staff & service
Property was good, reasonably clean. Shower head in my room was broken which made for an interesting experience. Location is fantastic, very centreal and safe. Staff were a bit hit and miss. Inital encounter with staff was not very friendly, rudely instructed tha5 reception is on level 20, signage at entry not very clear. Often staff would push infront of you to enter the lift first, perhaps some etiquette in customer servicewould be beneficial.
Stayed 6 nights in Dec 2023
Response from Management Team on 9 Jan 2024
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & room qualities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management Team on 31 Dec 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Liying

Liked: Staff & service
Comfortable stay.
Stayed 4 nights in Dec 2023
Response from Management Team on 30 Dec 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

Yuki

Stayed 2 nights in Dec 2023
Response from Management Team on 30 Dec 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel for short trip and Garnesh is very helpful and friendly. It’s quite near to many nice eateries and the hotel is safe and quiet.
Stayed 2 nights in Nov 2023
Response from Management Team on 30 Dec 2023
Dear Guest,Greetings from OZO Georgetown Penang!We are so appreciative of your kind comments. We acknowledge that our employees are the most valuable asset of our organization and especially the front-line employees like Ganesh. They are our brand ambassadors.It will be our pleasure to be at your service again.Thank you.Best Regards,Management Team

8/10 Good

Shuan

Stayed 1 night in Nov 2023
Response from Management Team on 30 Dec 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

James H

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, well maintained, well run, friendly employees. Absolutely loved the contemporary decor. My only suggestion would be to allow more guest discretion in choice of room temperature. 33 degrees doesn’t suit everybody all the time.
Stayed 4 nights in Nov 2023
Response from Management Team on 30 Dec 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and room facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

Eng Hwee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is very nice hotel staffs are helpful. All kinds of good foods nearby.
Stayed 3 nights in Oct 2023
Response from Aizat Ali on 7 Nov 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

Sherly

Stayed 2 nights in Sep 2023
Response from Aizat Ali on 7 Nov 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We had a great stay at Ozo. Will definitely recommend to friends and family.
Stayed 3 nights in Sep 2023
Response from Aizat Ali on 29 Sept 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 Poor

Erviana

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Aizat Ali on 29 Sept 2023
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 Excellent

Fathima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new modern hotel conveniently located within walking distance to Armenian street and other attractions. Spacious rooms with great city views, every corner of the room was so clean and well presented. The sky pool has sick views. it’s really good value for money and couldn’t really fault anything here.
Response from Aizat Ali on 29 Sept 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a new experience...the hotel lobby is at the top of the building & the rooms below.. The carpark was good...we don't have to trouble ourselves to look for parking space in the town...it was also so conveniently easy to park... The staff was friendly...the hotel was clean...enjoyed our stay...
Stayed 2 nights in Sep 2023
Response from Aizat Ali on 8 Sept 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from hema on 19 Aug 2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

6/10 Okay

Eugene, CHERMSIDE

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
While this is a relatively new property, the cleaning is not good. Rubbish was left in room by previous guests. We were 9 days and the carpet had same mess/dirt on it every day. The daily used products were not replenished in the coffee tea bar. The swimming pool ran out of towels early afternoon each day we went. Desk staff and some restaurant staff were great. Others in the restaurant never smiled or returned greetings, not very welcoming.
Stayed 9 nights in Jul 2023
Response from Aizat Ali on 8 Aug 2023
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best regards,Management Team

8/10 Good

Priscilla

Liked: Staff & service, property conditions & facilities
Overall still fine not too good not too bad.
Stayed 3 nights in Jul 2023
Response from Aizat Ali on 8 Aug 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location.
Stayed 2 nights in Jul 2023
Response from Aizat Ali on 8 Aug 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Elaine, Singapore

Stayed 2 nights in Jul 2023
Response from hema on 19 Aug 2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

10/10 Excellent

Siew Hong Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from hema on 10 Jul 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

10/10 Excellent

Wai Keong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from hema on 10 Jul 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 Good

Amelia

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from hema on 10 Jul 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from hema on 8 Jun 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable , modern and convenient
A good choice of hotel in Penang town.
Stayed 3 nights in May 2023
Response from Aizat Ali on 23 May 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Good

Yeong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and comfortable. But the hotel surrounding, feeling a little unsafe during at night. Aside, when checking-in to hotel, was asked to pay an additional of RM36, so called tax without receipt, which I have not encountered before, with online hotels booking. Was this a new normal now? Overall, it’s still a nice stay & recommended…
Stayed 3 nights in Apr 2023
Response from hema on 30 Apr 2023
Dear Guest, Greetings from OZO Georgetown Penang! We would like to apologise for the service shortcomings that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that may have caused. Kindly provide us more information (Date of Check-in/Check-out/ name/ room no) and email to ozo.penang@ozohotels.com We would like to conduct a thorough investigation further to determine the root cause of the issue. We assure you those associates will be reprimanded should they fail to perform their duty. We are very serious when it comes to our guest’s satisfaction and have a zero-tolerance policy in this respect. Again, our sincere apology and we look forward to receiving the details soon. Best regards, Management Team

8/10 Good

Wai San

Travelled with family
Room is okay but pool is not clean and well maintained
Stayed 4 nights in Apr 2023
Response from reservation on 21 Apr 2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

10/10 Excellent

Warisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you James, the receptionist, who helped us on transfer arrangement for early departure
Stayed 2 nights in Mar 2023

2/10 Terrible

Chiduk

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I’ve ever stayed
Don’t be fooled by the high rates. Just terrible, filthy, unhygienic. Gosh staying here was a nightmare. Place is so dirty. Housekeeping didn’t clean my room, and the fingerprints on every mirror and stains on the shower booth made me cringe. I wonder if they launder the linens. There were mysterious stains on the towels. The staff couldn’t handle requests properly. She just argued with other employee over the phone when I was standing right there, and didn’t even bother to explain why she couldn’t process my requests. She kept on walking away form the front desk while raising her voice on the phone. Just don’t stay here. 이곳은 최악의 호텔입니다. 그냥 다른곳으로 가세요.
Stayed 2 nights in Feb 2023
Response from hema on 13 Mar 2023
Dear Guest, Greetings from OZO Georgetown Penang! Before even attempting to explain the reasons leading to this unintended service shortcomings, I would like to sincerely apologise for any inconveniences caused. We have further investigated with associates concerned and they have been strictly reminded to undertake their duties and tasks diligently. At OZO Georgetown Penang, we are committed to guest's satisfaction and have a zero-tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We deeply regret this happened to you, nevertheless rest assured that preventable measures are introduced to avoid the recurrence of the similar issues.Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve. Best regards, Management Team

8/10 Good

Trevor

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ozo is a nice spot in downtown Georgetown, with pool, gym.
Stayed 5 nights in Feb 2023
Response from Thaya on 7 Mar 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 Good

Eddy Khoo Sek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is near to the local eateries and attractions. The place is quiet during at night and not too busy at day, hence giving you the peace of mind. Buffet breakfast is at level 21 which give you a great view of the sea and surrounding Georgetown. There could be some confusion in using the automated parking and the guard would be around to assist. One comment is for the management to consider go install a ramp at the lobby to facilitate wheelchair, stroller or heavy trolley luggage.
Stayed 2 nights in Feb 2023
Response from Thaya on 8 Mar 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us.Thank you for raising this matter and giving us an opportunity to perform even better. Best regards, Management Team

8/10 Good

Soh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a pleasant stay at OZO hotel. The locations, the facilities, the breakfast, all are fantastic. The only unpleasant thing for this beautiful hotel is they charge RM5 per pair of slippers
Stayed 4 nights in Feb 2023
Response from hema on 28 Feb 2023
Dear Guest, Greetings from OZO Georgetown Penang! Before even attempting to explain the reasons leading to this unintended service shortcomings, I would like to sincerely apologies for any inconveniences caused. We have further investigated with associates concerned and they have been strictly reminded to undertake their duties and tasks diligently. At OZO Georgetown Penang, we are committed to guest's satisfaction and have a zero-tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We deeply regret this happened to you, nevertheless, rest assured that preventable measures are introduced to avoid the recurrence of the similar issues.Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve. Best regards, Management Team

4/10 Poor

Rameen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The building and room itself were quite nice which made the stay comfortable. However, we found multiple small cockroaches in the room on our second night that got into our bags which felt very unhygienic. The cleanliness could also be better, specifically in the bathrooms.
Stayed 2 nights in Jan 2023
Response from hema on 10 Feb 2023
Dear Guest, Greetings from OZO Georgetown Penang! We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration. Thank you for raising this matter and giving us an opportunity to perform even better. Best regards, Management Team

8/10 Good

XiaoLong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 7 nights in Jan 2023
Response from Management on 28 Jan 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best regards,Management Team

8/10 Good

Kevin

Stayed 3 nights in Jan 2023
Response from Hema on 12 Jan 2023
Dear Guest, Greetings from OZO Georgetown Penang! It was a pleasure having you stay with us. Having a service-oriented work disposition is very important for us working in the hospitality industry and we are constantly striving to enhance our service. Thank you for leaving us this review of your recent stay. Best regards, Management Team

2/10 Terrible

TAN

Stayed 2 nights in Dec 2022
Response from Hema on 28 Dec 2022
Dear Guest, Greetings from OZO Georgetown Penang! Before even attempting to explain the reasons leading to this unintended service shortcomings, I would like to sincerely apologies for any inconveniences caused. We have further investigated with associates concerned and they have been strictly reminded to undertake their duties and tasks diligently. At OZO Georgetown Penang, we are committed to guest's satisfaction and have a zero-tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures.We deeply regret this happened to you, nevertheless, rest assured that preventable measures are introduced to avoid the recurrence of the similar issues. Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve. Best regards, Management Team

6/10 Okay

Gareth

Liked: Amenities, property conditions & facilities
Check in after a late arriving flight was very poor. I happened to walk with another hotel gues and staff assumed that we were together. This was not the case, they proceeded to chat and do other things whilst I wanted for around 15 minutes. They then realised when saw me standing there that I was not with the other guest and proceeded to check in. The rest of the stay was okay. The shower drain cover came loose and it was beyond disgusting with black dirt and grime. It did not drain the water properly as it was probably a bit blocked and not cleaned in ages. The room itself was spacious, and very comfortable, and aside from the poor check in and dirty shower the rest of the stay was acceptable.
Response from Reservation team on 28 Dec 2022
Dear Guest, Greetings from OZO Georgetown Penang! Before even attempting to explain the reasons leading to this unintended service shortcomings, I would like to sincerely apologies for any inconveniences caused. We have further investigated with associates concerned and they have been strictly reminded to undertake their duties and tasks diligently. At OZO Georgetown Penang, we are committed to guest's satisfaction and have a zero-tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures.We deeply regret this happened to you, nevertheless, rest assured that preventable measures are introduced to avoid the recurrence of the similar issues. Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve. Best regards, Management Team

6/10 Okay

Soo Sin

Travelled with family and small children
The room is comfortable however the shower water very hot and no cold water at all, unable to bath. Toilet bowl water flush no water, thanks technician came to assist, however shower water still do not have cold water after they came to fix. Hopefully they will looks into it for this issue. Location of the hotel is convenient.
Response from Hema on 16 Dec 2022
Dear Guest, Greetings from OZO Georgetown Penang! Before even attempting to explain the reasons leading to this unintended service shortcomings, I would like to sincerely apologies for any inconveniences caused. We have further investigated with associates concerned and they have been strictly reminded to undertake their duties and tasks diligently. At OZO Georgetown Penang, we are committed to guest's satisfaction and have a zero-tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We deeply regret this happened to you, nevertheless, rest assured that preventable measures are introduced to avoid the recurrence of the similar issues.Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve. Best regards,Management Team

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great city views from the room and rooftop pool. Breakfast offers great selections. Bathroom towels are very worn.
Response from Hema on 6 Dec 2022
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

6/10 Okay

swee san

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My experience with this hotel is good. The breakfast choice is limited and the shower holder is spoil. Eating and shopping area is within walking distance.
Stayed 4 nights in Nov 2022
Response from Hema on 21 Nov 2022
Dear Guest, Greetings from OZO Georgetown Penang! We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration. Thank you for raising this matter and giving us an opportunity to perform even better. Best regards, Management Team

2/10 Terrible

Yin Fook

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is very inflexible. SO many things went wrong from Day 1. Will never go back nor recommend anyone to go there. Shall give my full update in my Google Review.
Stayed 4 nights in Nov 2022
Response from hema on 21 Nov 2022
Dear Guest, Greetings from OZO Georgetown Penang! Before even attempting to explain the reasons leading to this unintended service shortcomings, I would like to sincerely apologies for any inconveniences caused. We have further investigated with associates concerned and they have been strictly reminded to undertake their duties and tasks diligently. At OZO Georgetown Penang, we are committed to guest's satisfaction and have a zero-tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We deeply regret this happened to you, nevertheless, rest assured that preventable measures are introduced to avoid the recurrence of the similar issues.Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve. Best regards, Management Team