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Reviews of Macalister Mansion

4 out of 5
Macalister Mansion
228 Macalister Road, George Town, Penang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 33 out of 49 reviews" "
Rating 8 - Good. 13 out of 49 reviews" "
Rating 6 - Okay. 1 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a feel of home with personalised, friendly staff who remember the way you like your tea served! The staff were most helpful and quick to fix the (blown) lights and with our luggage.
Stayed 5 nights in Jan 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return definitely
It was the best stay, service and rooms are top tier quality without compromising. Applause to the friendly and efficient staff. They know their customers very well and very friendly.
Stayed 1 night in Nov 2021

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Lynn on 31 Oct 2019
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel , good location for food
Stayed 1 night in Aug 2019
Response from Lynn on 6 Aug 2019
Dear Jim Thank you for taking time to share your experience with us. We are delighted to learn that you are extremely satisfied with the service delivered by our team Regards Guest Service Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Jun 2019
Response from Front Office Team on 13 Jun 2019
Thank you for your feedback

10/10 Excellent

Chi Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Lynn on 18 May 2019
Dear Chi Keung Thank you for taking time to share your experience with us. We are honoured and delighted to learn that you enjoyed your most recent stay with us. Thank you for your continue support and all of us are looking forward to welcoming you back to Macalister Mansion in the near future.

4/10 Poor

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

On Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice decoration and helpful staff
Everything is perfect! We love this hotel.
Stayed 4 nights in Apr 2019
Response from Lynn on 10 May 2019
Dear Ms on Thank you for taking time to share your experience with us. We are happy to learn that you and your Husband enjoyed your stay at Macalister Mansion All of us at the Macalister Mansion is looking forward to welcome you and your husband back to Macalister Mansion in the near future. Thanks lynn

10/10 Excellent

Tong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was so pleasant - the room was large and comfortable, great toilets and bed too. The location is conveniently near the georgetown area so you can take a short walk down whenever.
Stayed 2 nights in Mar 2019
Response from Lynn on 25 Mar 2019
Dear Tong Thank you for taking time to share your experience. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Macalister Mansion during your next visit to Penang.

10/10 Excellent

AP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place that I will definitely be back again. Great job to the operation team!
Stayed 2 nights in Feb 2019
Response from Lynn on 26 Feb 2019
Dear AP Thank you for taking time to share you experience with us. We are delighted to hear that you had an enjoyable stay with us We look forward to welcoming you back to Macalister Mansion in the near future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Lynn on 2 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Lynn on 2 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Lynn on 2 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Suru, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff and very good service. Small hotel gives a homely feeling. Really enjoying our stay.
Stayed 2 nights in Oct 2018
Response from Lynn on 6 Dec 2018
Dear Suru Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our staff and had a wonderful stay here

8/10 Good

Pattrick, Malaysia, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaze with the unique interior design of the room stayed, a combination between vintage and modern feels. However it located in the middle of the town.
Stayed 2 nights in Aug 2018

10/10 Excellent

Jeff, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great alternative to a large high-end hotel!
Macalister Mansion is a really cool place to stay. Each of its only 8 rooms are unique. We stayed in room 3 which was amazing. The bar and lounge areas are quite funky. But dont expect to meet a lot of other guests given only 8 rooms in the hotel.
Stayed 3 nights in Jan 2018

8/10 Good

Jeff, Hawaii

Liked: Property conditions & facilities
Disliked: Cleanliness
One of a kind
We booked is hotel because it is one if a kind which has only 8 rooms. A quite retreat/getaway for our anniversary. The facilities is great but we didn't use them much. One thing I want to touch on is the cleanliness of the room. The cushions on the chairs and carpet have stains all over. I even called the front desk about the stains and they told me they are aware of them. I was surprised that they still vacant for guest. I don't think this room should be posted for guest to stay until the room is cleaned. We stayed in Room 6.
Stayed 1 night in Aug 2017

6/10 Okay

Jas, jakarta, indonesia

Liked: Staff & service, room comfort
Room nice but hotel grounds lacking
The plus for this hotel are the rooms: nicely designed, upscale, roomy and comfortable. The downside is the outdoor space : is underutilized so outdoor tables and chairs are dirty and wet long after a rain. The location is on a street with views of a political party headquarters and a group of shophouses- no Georgetown charm. With a little more effort, they could improve the landscaping. Although the hotel is rather new, signs of wear and tear visible- peeling paint outside and stained carpet inside.
Stayed 2 nights in Aug 2017

10/10 Excellent

Melissa, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very nicely appointed rooms.
Enjoyed our time at Macalister Mansion, great hotel staff, & room facilities.

8/10 Good

D & J , Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for us!
Excellent room / amenities! Unfortunately they accommodate smokers in lounge & bar facilitating stale smoke in hallways & breakfast dining rooms.

10/10 Excellent

Jack, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel though a bit far from the city
Fantastic hotel with a nice, spacious and comfortable room. The room is well-maintained and the amenities are luxurious. You get to choose from the different types of pillow provided. We booked Room #2 that has minimum photos on the internet. The room is well furnished and big. We loved the bathroom that is so pretty and spacious too, with the rain shower and tub! The room overlook the swimming pool and makes for a nice morning view!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooms and decor, great service, great food
We spent 2 nights at the Macalister Mansion and loved it. The decor throughout the common areas is spectacular. They have a whiskey and cigar lounge with a great selection if that's your thing, but food in the restaurant is delicious and reasonably priced. We didn't get the chance to check out their fine dining option, but I'm guessing it was good too. The bar is a great place to have a drink, and the wine selection is good. Service was excellent, pool was nice, room was delightful, and mini bar was complimentary, what more can you ask for?

10/10 Excellent

MOHD SUKARNO, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best hotel in Penang !!
This is a very Chic 8 suite boutique hotel which has the coolest and chic decorations of all the hotels in Penang. The bar area reminded me of Sketch's in London with all the quirky decor items. It is the most expensive hotel in Penang but well worth it for the experience!! The cafe is an excellent place to spend the lazy afternoon with some tea/coffee and the tasty pastries. And of course the fine dining restaurant is the place to go to impress your guests in Penang with its chic decor and expensive set menus and fine wines.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Macalister Mansion lives up to its reputation of being a beautiful hotel. With only 8 rooms, you will have an exclusive personalised experience. The only points I think is worth being mindful are: (a) the location of the hotel is a bit further out of the UNESCO site (b) the hotel has a proper restaurant, and breakfast is served there. If you like hotel buffets, this might not be your cup of tea.

10/10 Excellent

tamimi, shah alam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected deposit
One of the best hotels we have stayed in so far . But we were caught by surprise when we had to pay a deposit of rm900/night!!! (Although we had made full payments ahead). The room was MAGNIFICENT! Spacious , comfy, and the complimentary snacks were high-end. They even have a turn down service which we didn't ask for. the staffs were so friendly and accommodating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel
It was an amazing experience. Fantastic staff. Would go back again and again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star except management
I stayed for 2 nights due to booking error and either Expedia or management could have added 3rd night at agreed rate but I was not helped at all. See trip advisor for full review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anna-Maree, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
What a fabulous historical hotel. The staff were fantastic.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best design hotels
The service of this hotel was superb! Couldn't ask for more. The interior was exactly the same as the photo as shown on the website. Especially good for couples who are planning for their honeymoon trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel rooms certainly have the wow factor, so I guess the saying you pay for what you get holds true. The only disappointment was the smell of cigar smoke in both of the bar areas, we thought it was restricted to the whiskey bar. The hotel is small so relies on outside guests, a lot of the time we were the only guests in the bar/pool area which meant it lacked a bit of atmosphere. The hotel staff were helpful when asked but didn't really give any insights into things to do, places to eat/drink outside of the hotel.

8/10 Good

Ka Man, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 90 score boutique hotel
Hotel overall - heritage boutique hotel Room design - very stylish and contemporary Bed and pillow - not too hard, not too soft with selection of different pillows (down, microfibres.....etc.) Washroom - snowy white towel, H2O amenities (mint refreshing ingredients), new and clean bathtub, dual sink. Other facilities - Muji stationery, in-room free drinks and snacks (TWG tea, Nestle coffee machine, m&m chocolate), daily dessert (macaroons), a very cool swimming pool with bar. F&B - I tried their French 8-course set dinner with wine pairing, it was great in terms of food quality, service standard and decoration/ ambience. Breakfast is also great with a lar carte menu and home made fresh juices. Service - check-in with welcome drinks, very helpful and polite staff, early check-out with take away sandwiches box. Improvement areas - no full length mirror, poor ventilation of toilet, mosquito in the room and in the restaurant. Recommendations - there is no restaurants nearby, you better take taxi to go to the centre of George Town for lunch/ dinner.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent boutique hotel
Excellent hotel. Great rooms. Excellent staff. Good food.

8/10 Good

Donald, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Beautiful hotel with very friendly and helpful staff. Only disappointment was that the Bose music system in the room could only be operated from an Apple device, which we did not have.

10/10 Excellent

pinky, petaling jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway hotel within georgetown
Room 8.From the moment you park your car, stepping into the lobby greeted with warm smile and open doors (like a VIP), fast check in with welcome drink prepared ahead in the min fridge below the counter, walkie-talkie to service staff to prepare our selected room upon knowing our attendance, swiftly and gracefully offered to take our luggage up to our rooms via traingle spiral stairs, offered us a breif history of the hotel along the way to our rooms, she is the most friendly and accomodating hotel staff i have ever met, bringing us to our door step, open into a majestic designer minimalist interior braced with existing mansion architecture, tv sound greeted us with warm(not like a dead hotel room in every room we have checked in), took our breath away upon looking at all the details and effort put in to this 40sqm room, she took us walk around the room, brief us on the lights and switches, toiletries and facilities, the best part was the AUTOMATED CURTAINS! She has even offered us to walk around the hotel and guided through the facilities available. I only remembered her via harry potter spec with curly bob hair style. She speaks fluent mandarin and english. Surprise awaited us when we came back from dinner! Immaculate and detailed services such as slippers and towels were laid down for us! Bed was prepared with outer blanket fold and kept. All curtains closed and best part was COMPLIMENTARY DESSERT prepared just for us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Erik, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great wknd getaway
The rooms are just fantastic !

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien. Il faudrait juste penser à prévenir que les bus sont gratuits et font le tour de la ville.
Stayed 3 nights in Aug 2019
Response from Lynn on 27 Aug 2019
Dear Catherine Thank you for taking time to share your experience with us. We are very pleased to learn that you were delighted with your stay with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿還境服務佳，設施一般
酒店環境靚服務質素佳，但設施較少，泳池和健身室都屬小型
Stayed 4 nights in Aug 2019

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Lynn on 15 Feb 2019
Dear Sylvia Thank you for taking time to share you experience with us. We are delighted to hear that you had an enjoyable stay with us We look forward to welcoming you back to Macalister mansion in the near future. Thank you again for your positive feedback.

4/10 Poor

Kukkie, Vietnam

Liked: Staff & service
Disliked: Room comfort
窓問題
対応はしてくれたが、客室の窓は固定されていて、客自ら窓を開けることができない。常に窓外の木戸が閉まった状態で昼間でも客室は暗く、防災上も不安があった。 木戸を開けるように、ホテル側に強く訴えて開けてもらったが、そんなに窓が必要なら、事前に開くか確認するように言われた。

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imposantes Großraum zum Ausruhen und Genießen
Es fehl dem Hotel nur wenig um es als 5 Sterne zu kategorisieren. Der Concierge Service zum Beispiel. Es befindet sich relativ zentral zu den historischen Plätzen. Das Frühstücksraum ist in einem Café-Restaurant, wo man sich einem Frühstück zusammenstellen kann. Das Personal sehr freundlich und hilfsbereit. Der Pool ist ungewöhnlich vor dem Hotel, aber sauber und von Gebäuden umgeben. Insgesamt ein positiver Eindruck.

8/10 Good

Sul, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place
It was lovely to stay. liked everything. but there are only 8rooms. felt empty and scary sometimes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ICHIRO, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphare
Almost good but Christmas Dinner was big problem because it took 5 hours.

10/10 Excellent

Ka Ian, Macao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The mansion at perfect locations in which you can walk to downtown in 15 minutes. The rooms are very delicately designed and the bar is perfect!