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Reviews of MIL The Boutique Residence

3 out of 5
MIL The Boutique Residence
133-139, Jalan Masjid Kapitan Keling, George Town

Reviews

5.0
Rating 10 - Excellent. 0 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 4 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

4.6/10

Cleanliness

4.2/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Arrived with my family from Australia at 10pm, as per booking details, to find doors chained up and sign in coming us "closed for renovations"!! No phone or internet connection so a very unpleasant experience. Thank goodness for the Little India Heritage Villa around the corner or we would have been stranded. And a negative review to Wotif who didn't respond to my email informing them of the situation. Perhaps Wotif need to communicate more with venues and customers. Will be wary of booking through Wotif again.
Stayed 3 nights in Jan 2019

8/10 Good

Nooraziah

Nice and Simple
Large and nice.Walking distance to street arts & some famous places.Just maybe need some improvement on toilet.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
THE HOUSEKEEPING SERVICE IS VERY POOR.. THE RUBBISH OF PREVIOUS TRAVELER NOT CLEAR I STAY 3 DAYS RUBBISH AND TOWEL ALSO NOT CHANGE EVERYDAY
Stayed 3 nights in Feb 2018
Response from Sha on 12 Jun 2018
hi, thank you for sharing this with us we would like to apologies about the above issue. please not that we are taking this seriously to unsure that this will not happen again in the future.

8/10 Good

Cesar, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
really well decorated, clean and near old Georgeto
You can tell how well redecorated is this hotel in the inside when you look at it from the street... the rooms are really classy and have good space... they should change Windows for sound proof though... because of the location the street is noisy and noise starts early morning...
Stayed 1 night in Feb 2018
Response from Sha on 12 Jun 2018
Hi thank you for taking some time to drop us a review. we look forward to welcome you back again.

4/10 Poor

Anna

Liked: Property conditions & facilities
Disliked: Staff & service
Great spot but no service
The hotel is lovely and in a great spot but if service is what you are after don't stay here. The lady on the front desk barely lifted her head up from her phone to notice your presence. The rooms are not serviced unless you ask. Basically, no information is given to you unless you ask and often the information receive is inaccurate or she didn't know the answer.
Stayed 3 nights in Sep 2017
Response from Sha on 12 Jun 2018
hi, thank you for sharing this with us we would like to apologies about the above issue. please not that we are taking this seriously to unsure that this will not happen again in the future.

4/10 Poor

shah, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities
Dissapointing stay
Location good. House keeping very poor. Staff not helpful with local knowledge or assistance.
Stayed 2 nights in Aug 2017
Response from Sha on 12 Jun 2018
hi, thank you for sharing this with us we would like to apologies about the above issue. please not that we are taking this seriously to unsure that this will not happen again in the future.

8/10 Good

El Neeno , Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Tiny boutique hotel close to China town and little India. Nice place to stay.
Response from muzz on 23 Jun 2017
Dear El Neeno, It has been our great pleasure to have you with us. Thank you for sharing your good stay at MIL The Boutique Residence and we hope to welcome you back on your next visit to Penang. Warmest regards, Mustaqim Zainon Operation Supervisor

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019

4/10 Poor

jrhuei

Disliked: Cleanliness, staff & service
美中不足
wifi 壞掉沒修理 衛浴設備老舊
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service