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Reviews of Hotel Continental

3.5 out of 5
Hotel Continental
5 Penang Road, Georgetown, George Town, Penang

Reviews

6.6
Rating 10 - Excellent. 55 out of 581 reviews" "
Rating 8 - Good. 210 out of 581 reviews" "
Rating 6 - Okay. 202 out of 581 reviews" "
Rating 4 - Poor. 73 out of 581 reviews" "
Rating 2 - Terrible. 41 out of 581 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

John

Stayed 1 night in May 2022

2/10 Terrible

AFIDA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The Hotel running out of water at night until 12am, we cannot take a shower, pee & etc. When I complained, the staff said it is because the Hotel Fully Occupied thats why running out of water. If we want to pee/poops we need to come at lobby! Lower level have water (we stay at 9th floor) It make me really disappointed. After the water came it is very dirty (yellowish). The TV at my room broken cannot lower the volume (Maintenance came and change the TV) You also can hear noisy from the other room (family with little kids) because in the wardrobe have a door for piping & etc and it connected to side room, so can hear very loud. The room look very old style and outside carpets looks dirty and creepy. Not worth for what i’ve paid 550RM for one night. What i love in only the place near to restaurants and can walk to Padang Kota
Stayed 1 night in May 2022

4/10 Poor

Benson

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

mayzura

Travelled with family
keluasan bilik agak terhad dan towel terlalu nipis. please upgred.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
GOOD JUST THE BREAKFAST MENU NEED TO IMPROVE .
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
Ok for the price. Could use some plumbing upgrades.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SINKI TERSUMBAT
Stayed 1 night in Sep 2019

2/10 Terrible

Kok-Wai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FILTHY 80% SMOKING FLOORS HOTEL WORST HOTEL
This is the most terrible hotel experience. The rooms are filthy and all family rooms are SMOKING ONLY. This hotel is falsely advertising as 231 smoke-free guestrooms where instead 80% of their rooms are all SMOKING FLOOR ONLY. ALL FAMILY ROOMS ARE IN SMOKE FLOORS ONLY. I booked a family room by paying extra and the hotel front desk told me ALL FAMILY ROOMS are smoking only. So, I reluctantly ask for a downgrade to single rooms which they say are the only options for non-smoking in the hotel. Only 3 out of 18 floors in the hotel are of single room non-smoking. They then want to CHARGE EXTRA for getting an extra sleeping bed in the downgraded single room. This is ridiculous. I have already paid extra for the family room which they falsely advertised as SMOKE-FREE but clearly they don't care. On top of wanting to charge me more, they also want to take away another paid breakfast. Overall this is the worst hotel experience. Do not stay in this filthy, dark and bad hotel management. No manager on duty. They asked me to wait a few hours for the manager to come to work. Crazy! You are better off going elsewhere.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately there is not a lot of positives going for this hotel. I booked this on a whim by looking at a couple of pictures and honestly I wished I had of spent 10 minutes more doing some research on this property. The staff were mostly friendly and the reception / foyer is basically the only modern luxury that the hotel has going for it, once you get off the lift onto your floor the luxury ends there. Now I know that this isn’t a luxury hotel but this was quite poor for what it was. The room was small and basic, and very dated. The bed looked clean and was mostly comfortable, it was a bit hard for my partner, however the sheets were too small so when you slept at night the bottom sheet would unravel and you’d end up sleeping on the mattress which is kind of gross. It was annoying to only have one key card, which meant that when you arrived you’d have to use it to turn the lights / electricity on and this included the small fridge so nothing would keep cold straight away, and when you leave you have to take the card out from the slot meaning the fridge would turn off. This was very annoying. The bathroom was probably the worst part of the room. We had to step down into the bathroom from the bedroom, and it was extremely dated. The bathtub shower combo was very old, and had a gross shower curtain. The shower was barely hot as well, only like warm. The towels were the worst for me, they were so thin & small, and a floormat we assume. No hand towel or face towel.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Aug 2019

6/10 Okay

How M

Why tax was charged?
Hotel.com charged me about Malaysian Ringgit 109 tax and asked me to get the tax refund from Hotel Continental. But Hotel Continental said it was Hotel.com who cahrged me the tax and I should speak to Hetel.com. Please tell me why you charged me the tax. I am a Malaysian and should not have been charged the tax. Please arrange tax refund of Malaysian Ringgit of around 109 to me. Thank you.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town near beach
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

4/10 Poor

Md Nor Azman

Disliked: Staff & service
not so good
Stayed 2 nights in Sep 2018

4/10 Poor

Carol, Perth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below average hotel. Breakfast is bad. Room condition is like a hostel.
Stayed 2 nights in Sep 2018

8/10 Good

Thiru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

mohd adnan

not very pleasant stay here
Friendly staff upon c/in.In room old tv and old apparatus.Not very convinient for hot and cold water mixture in bathroom (shower).Room quite small for 2 guest.Basement car park without security personnel.Food was quite nice for b'fast.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Comfortable stay
We book the hotel in the very last minute, still the check-in process is fast and smooth. we have a comfortable stay. TV channel is also up-to-date.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Air quite slow/ not cool enough
The air-cond need to improve
Stayed 1 night in Aug 2018

6/10 Okay

Jamilah, Langkawi, Kedah

Disliked: Property conditions & facilities
Room just ok with 3* standard but I believe can do better. Ie, coffee n drinking water should be on complimentary rather than cgarge far too expensive ie Rm 5 per bottle of 500ml drinking water & Rm7 persachet of coffee. Room cleanliness acceptable, FO staff helpful. To check on their room facilities such as TV socket I believe not working well. It keep switch off while I am watching.
Stayed 1 night in Aug 2018

6/10 Okay

Zie, JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel to stay... easy to get food, but breakfast is not good... late top up food which already finish
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
did not reach my expectation
unfortunately the room doesnt look comfy as the pictures are shown but the services and the staff was good and friendly.
Stayed 2 nights in Aug 2018

2/10 Terrible

Poh Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost.
1. Receptionist was rude & didn't speak English (man). The lady was polite. 2. Ask for hair dryer, after 1 hour and countless request, they said don't have. 3. Housekeeper was very rude. 4. Pillow was damn, bed was uncomfortable. 5. No sufficient parking for hotel guests. Very tight parking. 6. Room is old. 7. Lack toilet amenities. No toothbrush, shaver etc. Only provide body wash and shampoo. 8. Internet was crawling slow. 9. Room smells like cigarette. It says no smoking floor yet provide ashtray in the room.
Stayed 1 night in Aug 2018

4/10 Poor

Sherry, SG

Disliked: Staff & service, property conditions & facilities, room comfort
Budget hotel
Didn’t expect the hotel to look like a budget hotel. Looked different in photos! Room service ended as early as 9pm. We arrived at hotel only at close to 11pm and wanted to have supper since we didnt have any dinner in the plane and driver already waiting when we arrived. Called front desk to ask the number for room service and staff had the cheek to say “I’m busy...” Luckily there was a small cafe across the road which was still opened. My daughter left her iphone 7 earpiece in the room and was dismayed to find it missing when we returned to our room in the evening after we requested for room service in the day time. Breakfast was okay but throughout our 4 days stay, it was the same menu. Getting around town was a breeze though with Grab service. Ordered room service on second day but food was very dissapointing.
Stayed 3 nights in Aug 2018

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to check in to and location a very strategic
Stayed 4 nights in Jul 2018

6/10 Okay

Eunice, KUALA LUMPUR

I would have given a higher rating but unfortunately the senior staff that was tremendously rude to me during my stay the last time is still working there thus all ratings are affected by this.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

hotel mattres is not good , old mattres
Mattres is not good old mattress is no longer comfort
Stayed 1 night in Jun 2018

2/10 Terrible

Jessie, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing. no comment.
Air-con very noisy, water leaking from the aircon. The floor around the toilet bowl is always very wet. hotel very old. Booked 2 rooms, when checking out, they charge us RM 180 saying that the bedsheet (RM80), towel (RM 50) & pillow case (RM30) is stain. That's ridiculous.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No direct lift to lobby, need to walk a few steps out to lobby.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Breakfast is not value for money... must be upgrade based on the price...
Stayed 1 night in Jun 2018

8/10 Good

Soo Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good but the choice of food very limited
Stayed 2 nights in Apr 2018

6/10 Okay

rafiq, malaysia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
room condition not as advertise
i do book for superior room with detail given 1 Double Bed or 2 Single Beds 269-sq. foot (25-sq. metre) room with city and sea views Internet – Free WiFi Food & Drink – Refrigerator, minibar, coffee/tea maker and room service Bathroom – Private bathroom, deep soaking bathtub after check in, im notice that there is no deep soaking bathtub, also the windows has been covered which i cant see anything from my room.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything is ok just the smell when i enter room area. something is smelly maybe the carpet 😊 btw nice breakfast 👌👌👌

6/10 Okay

YEE LIN

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Shahira, Selangor

Disliked: Staff & service
Not bad
Improved your service pls especially coffee house. Need more variety food.
Stayed 2 nights in Mar 2018

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just my opinion
Other than poor or no reception of WiFi in my room, its worth staying as room is spacious than many budget hotels with good WiFi reception but smaller room.But who cares,doesn't make sense to stay in a room just to enjoy free WiFi. Love the big single bed and spacious room . At the rate I am paying ,with complimentary breakfast ,unfair to ask for more. A hotel of my choice.i love it.

4/10 Poor

MAM, KEDAH

Disliked: Staff & service, property conditions & facilities, room comfort
Bolehla duduk
Nothing to tell about my experience . Lowest price but about the decoration need to improved. Shower tab is bad .
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
U get what u pay for
Dont expect nothing much, wooden bed frame a lil worn, cracked. Powerpoint far from bed. View from a small window is ok, night time a little noisy there were pubs below. Breakfast was bad though.
Stayed 4 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
close to the beach
hotel staf not friendly and food same averyday and not delicious
Stayed 1 night in Mar 2018

10/10 Excellent

Batchiwa, KL

Liked: Cleanliness, staff & service, room comfort
Spacious room with 2 queen bed
Affordable hotel for a spacious room (2 QUEEN BED) that can accomodate up to 4 adults. Good location; Walking distance to great Makan2 place area.
Stayed 1 night in Mar 2018

4/10 Poor

Syed, KL

Disliked: Cleanliness, property conditions & facilities, room comfort
Not going to visit again this hotel
Toilet not convinient, room not same frm the picture
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
A reasonable hotel with breakfast and swimming pool.
Stayed 3 nights in Mar 2018

6/10 Okay

WILSON

Disliked: Property conditions & facilities
Luck matters
Upon arrival, was told heater was broken down... however, water will down too... water flowing out was soil water.. hotel said nothing they can do, mantainence team is fixing. They provided 1 x500ml bottled water.
Stayed 3 nights in Mar 2018

6/10 Okay

Roberto , Houston Texas

Next door to Georgetown historical district!
Good hotel for price! Had trouble at checking but eventually satisfactorly resolved! Good location for night life!
Stayed 2 nights in Mar 2018