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Reviews of H Residence

3 out of 5
H Residence
46, Jalan Kelawai, Georgetown, George Town

Reviews

5.4
Rating 10 - Excellent. 2 out of 45 reviews" "
Rating 8 - Good. 9 out of 45 reviews" "
Rating 6 - Okay. 16 out of 45 reviews" "
Rating 4 - Poor. 8 out of 45 reviews" "
Rating 2 - Terrible. 10 out of 45 reviews" "

5.6/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Vanessa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is not updated. I was informed that they have shifted to Mansion One when I called up upon check-in. And the manager promised this is much better than the previous one. This wasn't the main concern anyway. What disappointed us was the room condition, which was totally different from what was advertised. There wasn't lighting in the room. I requested to change to another room yet was informed than all rooms are fully booked. They sent a maintenance guy to change lightbulb. However the entire room was still very dim as it only come with one warm light bulb, while the other side haa only wires hanging over the ceiling without any lightinh point at all. What worsen my experience was the cleanliness of the place. The floor was like never been mopped, it was so sticky that I gotta put up my own slippers indoor. The bed sheet was stained, toilet roll was wet, cleaning tools were left everywhere in the room, TV wasn't working at all, aircon was super noisy. Gosh this is never up to the standard of a hotel, not even a home stay. At that moment, I felt like being cheated and called up the manager again and he said there's nothing much he can do but offered to change to a better room the next night. Well we have to take it, praying hard that the next night we can get a better room. Fortunately we were really given a better room on the next day. This room is much greater, yet the TV was still not working. Whatever it is, I'm not going to return to this place anymore.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
NEVER BOOK THIS PLACE. I booked H residence because I wanted the gym facilities. Was told H residence was closed down permanently and I had to go to Mansion One. IF I WANTED Mansion One, I would have booked Mansion One! To make matters worse, I had the worst check-in experience ever - called the person in charge for check-in, he asked me to wait for 5 mins. 20 mins later and after 3 phones calls, the guy on the phone asked me to cancel the booking if I can’t wait. I did not want to take the risk of Expedia not giving me the refund so I waited for the guy finally to finally come and brought me to office on the 18th floor and waited for another 20 mins. It was already 5:45pm and my room was not cleaned up yet and I had to stand outside waiting for the staff to make up the room. The only consolation was instead of one room, they gave me an one bedroom apartment.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Jan 2019

2/10 Terrible

TAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience.
Poor maintenance. Unfriendly PIC.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't know
Very bad , room under maintenance. I never stay in this hotel , they transfer me to another hotel .
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like Illegal homestay. Lif is not well maintain.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great view
Great view, less amenities and privacy... more of a homestay....
Stayed 1 night in Apr 2018

4/10 Poor

Jeffrey Ku

Disliked: Staff & service
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Living room are not really clean, some more the management not allowed the home stay to use the facilities.
Stayed 1 night in Mar 2018

2/10 Terrible

KL YAP

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Let me begin....
- requested for double key but only get one. Causes us many inconvenience. -was told the swimming pool can use but in reality there are many notice around that doesn’t allow homestay guests to use it -lift cannot use the one in front of the door -wifi very bad to the point we can’t even connect and will disconnect itself -not enough dustbin -Aircond not cold enough -guard ask us to make unnecessary uturn when there is no car around -EXPECTATION FROM PICTURES AND REALITY IS SO DIFFERENT ESPECIALLY SANTORINI ROOM -bathroom light not bright enough.
Stayed 1 night in Mar 2018

6/10 Okay

Thunder6, Little Red Dot

Disliked: Property conditions & facilities
fantastic view but just "OK" only...
when I used this place 2 years go the place was great! everything works and still functional. this year the place looks jaded and used. Much like a school hotel fell. Gate Security and Staff were friendly but the place is bare bones and shower barely makes it.
Stayed 2 nights in Feb 2018

10/10 Excellent

pauline

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2018

8/10 Good

Anwar, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Great for family vacation
The room is big as they can fill 4 adults since the room has 2 queen bed. Also the toilet was nice as they have a bathtub and good condition shower and other utilities. The view are just nice, the residence just a part away from the gurney and the view we can see from are more to the sea. You can enjoy living here for the vacation, it is because the residence is near to every penang heritage. Thumbs up.
Stayed 1 night in Jan 2018

10/10 Excellent

KARTHIKEYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very good sea view. The rooms very much spacious than expected
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Jan 2018

4/10 Poor

hazelrose, KL

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice room but disappointed on facilities
My first filter before I chose this service apartment was whether they have pool or not as I want to treat my friend's children for a good swimming but to my disappointment we cannot use the pool facility because we are homestay user. I believe the owner should not advertise something they cannot provide and we feel tricked. We seriously did not mind sharing rooms in one big apartment however at night, there are no lights at the parking area as we are going in to our apartment. But, we should give credit to the nice clean hello kitty theme room with ample of space.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse condition
The hygiene of the room and toilet is worse and the condition of unit itself is run down. Is noisy and hot due to the lousy room condition (cheapo windows curtain and sound proof) Not recommend to stay there
Stayed 2 nights in Dec 2017

2/10 Terrible

Mariean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service apartment in penang
Toilet water leaking from upstairs with urin smell, no house keeping, expected renting service apartment but in fact is only a room
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

55% satisfied, can stay if no hotel rooms available during this period
Stayed 2 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good view but sharing floor, kitchen and refrigerator with the other guests?, It wasn't something that l expected. l would rather chose different hotel in different area with the same price.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Aug 2017

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay 1 night
we are sharing the room with another customer. Tot is a 1 room condo. But ends up with 3 rooms condo. Air cond is NOT cold as expected. No wall paper in the room (i impressed with wall paper that advertised that's why proceed to book the room, feel disappointed)
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Good for big group, chalet style
The sofa inside the room is very dusty, toilet smells awful and only shampoo and body wash are available. The main door and gate are always open though only one lift inside the unit.
Stayed 2 nights in Jul 2017

4/10 Poor

Sook yen

Disliked: Staff & service, property conditions & facilities
bad
the photo as the website show no same with after check in , the security for the apartment misbehavior , the outdoor poor dirty
Stayed 1 night in Jun 2017

6/10 Okay

James, SG

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cosy and good location
Do not expect for normal hotel service. Is a big area and roomy for children to run about and be prepare to share the unit with other travellers. If you are just looking for a stay over the night and do not like to pay for more, this is the right place. Cosy and simple set up, staff is friendly and try their best to make our stay as pleasant as possible. Special thanks to Sasi for her diligent assistant. Good job Sasi.
Stayed 3 nights in May 2017

6/10 Okay

M.Lee, malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Room cleanliness
Toilet all d time terrible urine smell because of toilet bowl leaking. No kettle and fridge in the room , feeling not comfortable as sharing with others.
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Room comfort
Good location
It was aberage but the location is good.

4/10 Poor

Daniel C, Penang

Disliked: Cleanliness, property conditions & facilities, room comfort
More maintenance for the unit we stayed!!!!
Not really good experience we had during our stayed.The air con of the unit was leaking for the entitle night. The bathroom's window is not fully cover as we still be able to see through from the curtain gaps. We have to bear with the bathroom pungent urine smell coming out from a puddle of water behind the water closet. There even small cockroaches crawling around the bathroom. Scary...........................

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service

2/10 Terrible

sharon, Malaysia

Disliked: Staff & service, property conditions & facilities, room comfort
Bad service that I never experience before
We had unpleasant experience during check in, primarily due to the absolute incompetency of the staff and security guard. Even though we agree to check in at 3pm, and we reached there at around 12pm, the security guard don't allow us to enter the lobby and we were stand under the sun for more than 15 minutes to wait the staff come down and serve us, at the beginning, the staff just called the security guard and informed us to drop our laugage in the guard house, then we can come back at 3pm. After negotiate, the staff come down and agree to keep our laugage in the lobby. This is the way that they treat customer.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Near gurney drive and temples
A service apartment with 4 rooms where unit size is 5k sq ft located on high floor, windy

6/10 Okay

Suresh, Kuala Lumpur

Liked: Staff & service, room comfort
Near to town and Gurney Plaza mall
The rooms a huge everything fantastic expect need a little clean up
Response from Louis on 4 Mar 2017
Thank You. It is our pleasure to serve you. We will improve our cleaniness level

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was fine except a slightly long wait upon check in.
Response from General Manager on 4 Mar 2017
Thank You. It is our pleasure to serve you. We will improve on our check-in time.

6/10 Okay

Bernice, KL

Liked: Room comfort
Walking Distance to Gurney Drive
I'm here for a short business trip. It's convenient to me as my meeting is nearby/walking distance. The unit is very spacious and the bathroom comes with a bathtub and a rain shower place. The built in wardrobe is HUGE! I'm gonna love it if I'm staying here for long. The unit is slightly rundown as you can see there's water leakage stain in the bathroom. It is still acceptable. The hair dryer is not working at night which I have no idea why. It works when I checked out the room. It's not a fully soundproof room, in the scale of 1 to 5, I'll rate 2. :)
Response from Louis on 4 Mar 2017
Thank You. It is our pleasure to serve you. We will imporve accordingly.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Christin

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean room but not so good in service
room clean but service not so good.

6/10 Okay

Soo Kyung

뷰는 예쁜데 룸관리가 잘 안되어있었음
바다가 보이는 뷰의 대형 콘도를 호텔로 쓰고 있었음. 뷰는 예뻤는데 에어컨이 고장나서 그방은 잘수없었고 풀부킹이라고 레인보우 호텔방을 줬는데 바다뷰는 예뻤는데 룸은 귀신나오게 생겨서 TV틀어놓고 잤음. 호텔방하나를 계약해서 쓰는지 이방은 개인이 관리하는방이었음.
Stayed 1 night in Jun 2018

6/10 Okay

Paolo

Disliked: Cleanliness, staff & service, property conditions & facilities
L appartamento era bello ma in ristrutturazione. La piscina era fuori uso da 4 mesi e non era stato comunicato.
Stayed 2 nights in Jun 2018

8/10 Good

Bell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

jijitoi, 日本・広島

Liked: Cleanliness, staff & service
シェア用の広いリビングとダイニング、大きな冷蔵庫はあるが使い勝手が悪く部屋に小さな冷蔵庫があるとポイントが上がったかな！椅子の一つもあれば良い。綺麗な部屋なのに残念、改善されれば再度泊まっても良い。
Stayed 10 nights in Feb 2018

8/10 Good

Dharmaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday to Penang
Our stay was memorable because the room was big, clean and comfortable. We were allotted a beautiful room with a beautiful view of the city. All the tourist attraction sites, plus other sites of interest, were within a few minutes drive. The staff were very friendly and very accommodating. All in our family had a lovely stay at this venue.
Stayed 2 nights in Sep 2017

6/10 Okay

KJ, Hatyai

Disliked: Cleanliness, staff & service, property conditions & facilities
Please look for other better places
The swimming pool is closed for maintenance without informing ahead. The light bulbs in the bathroom does not work. The TV does not work properly because they do not plug in the digital box The hotel staff let us wait outside the lobby for 10-15 minutes to check-in
Stayed 1 night in Aug 2017

2/10 Terrible

Emma, amsterdam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Room looks nothing like the rooms pictured
this room looks nothing like the pictured rooms; it was a white, clinical, empty hall with terribly bright lights, no bed lamps, no decorations whatsoever. Not a place you want to hang out or chill in for one minute longer than necessary. The whole place seemed like this, by the way. Kitchen lacked cutlery or dishes. The pool was nice though.
Stayed 3 nights in Aug 2017

4/10 Poor

yi-chun

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
寝るだけなら
もう少しメンテナンスが行き届いていれば快適かも。同じフロアに５室あり、共有スペースにキッチンや応接セットがおいてあり、入り口が１つ。プライベートを確保したい方は不向き。従業員はとても親切でフレンドリーです。リクエストしたベッド数と違ったので、クレームをかけたら対応してくれて、リクエストしたベッド数の部屋に変えてくれました。ただ、暑い国なので、何でもスローな対応。クローゼットが一部破損、エアコンは大きいのだが、効きがイマイチ。シャワーの排水が悪いが気になるほどのものではない。施設全体がメンテナンスが行き届いていないという感じ。だから、寝るだけなら十分なところです。
Response from Louis on 28 May 2017
Thank You , We Will improve