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Reviews of Frame Hotel

3 out of 5
Frame Hotel
2F, Lorong Selamat, George Town, Pulau Pinang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 67 out of 109 reviews" "
Rating 8 - Good. 37 out of 109 reviews" "
Rating 6 - Okay. 5 out of 109 reviews" "
Rating 4 - Poor. 0 out of 109 reviews" "
Rating 2 - Terrible. 0 out of 109 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Chin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and convenient. Easy walking to the city
Stayed 4 nights in Apr 2024

8/10 Good

Stacey-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The location is okay but around the property was a little “inconvenient” in that the sidewalks have large uncovered drain gaps, not the fault of the hotel but it’s a bit dangerous and can be found around some parts of the city. The staff was pleasant and tries to be helpful. The room was spacious.
Stayed 7 nights in Mar 2024

10/10 Excellent

Nattawat

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and place are clean, the staff are helpful, it's convenient to get around, and easy to find food. I will definitely stay here again.
Stayed 3 nights in Mar 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nattawat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came back to stay again after a year. Overall, still satisfied as before with the service, cleanliness and location of the hotel.
Stayed 2 nights in Mar 2024

8/10 Good

Matt, Mt Evelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are lovely
Stayed 8 nights in Mar 2024

10/10 Excellent

Sui Keng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in the hotel, feel comfortable and relaxed, a lot of restaurants and food court nearby, clean and quite new property, happy staying 👍
Stayed 2 nights in Mar 2024

8/10 Good

Khoon Hiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money given the room price. It's a spacious room for 2 pax, and room condition is very good. Location wise it's near quite a few eateries by walking distance, and just opposite the New World Park food court, so considered decent. The bakery next door sells good bread, and a container coffee shop opposite has good coffee. The security is decent too because only hotel guests can enter hotel with room card after nightfall. The only complaint is the bed can be a bit too hard for some, and after a night sleep it can cause mild back pain.
Stayed 1 night in Dec 2023

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Merlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location as it is very convenient for food which is walking distance. I like the room which was clean and they provide the basic amenities.
Stayed 1 night in Dec 2023

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 3 nights in Dec 2023

10/10 Excellent

Tay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazingly helpful.
Stayed 7 nights in Nov 2023

10/10 Excellent

Sew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just no tissues provided inside the room only toilet rolls available in the rest room other than that fine gor me
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large and clean room. Very comfortable and good value.
Stayed 3 nights in Nov 2023

10/10 Excellent

CRUZ CHIARA LUCY ASIR

Bed is very comfortable Did not wake up with back pain Room is spacious and clean Would be great if laundry bag is provided Would definitely recommend to stay Location is very strategic
Stayed 2 nights in Oct 2023

8/10 Good

TECK SENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay here and convenience.
Stayed 1 night in Oct 2023

10/10 Excellent

Chun Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quite impress by this 3 stars, near and walkable to komtar. Have a number of eatery nearby too, hotel housekeeping is there even if you want them to clean everyday. They will replenish all your toiletries with a new set.
Stayed 4 nights in Oct 2023

8/10 Good

LISTIANA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and friendly staffs
Stayed 3 nights in Oct 2023

10/10 Excellent

Mesriati

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023

8/10 Good

LUEN YIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is nice
Stayed 2 nights in Sep 2023

8/10 Good

CHOOKE WAI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locality of the property is very centralized. Easy access to many eating establishments...coffee shops, cafe, durian stalls etc. The hotel is clean enough and have a safe surrounding even when we return in the evenings.
Stayed 3 nights in Aug 2023

8/10 Good

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Laryssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, walkable to many parts of Georgetown. Very clean rooms, strong AC.
Stayed 4 nights in Jul 2023

8/10 Good

Yoong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Han Xin Jie

Stayed 2 nights in Jun 2023

8/10 Good

OONG PING

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but relevant to my expectations .
Stayed 1 night in Jun 2023

8/10 Good

Jun Hui

Stayed 1 night in Jun 2023

8/10 Good

Vinnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Nattawat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean room. Staffs were really nice and friendly.
Stayed 2 nights in Apr 2023

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, close to food and transit. Walls were a little thin; could hear other guests at night. Room was clean and nicely furnished.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
Nice quality hotel. Would recommend.
The hotel is only a few years old and well maintained. The premier king room I stayed in has good (easily adjustable) aircon, strong and powerful hot water, a spacious and clean bathroom and friendly and attentive staff. Beds are comfortable and the mini fridge is good to have. Shampoo and shower wash are wall mounted and means no environmental waste. Bottled water is supplied and there is also a hot water jug and tea and coffee. There is also a filtered water machine in the foyer for topping up reusable water bottles - environmental plus. Power turns off when you take out the room key and leave the room so once again an environmental plus. Good roomy safe for storing electronics and travel documents etc. Room servicing is available if you want it by simply hanging out the appropriate door tag. The front desk were happy to arrange a taxi for my airport transfer. Nearby is a fantastic open air but covered food court with local and international offerings. Didn’t have a car but it’s level walk to Komtar and Penang Road shops and restaurants. It’s a 5 minute walk to Stop 11 of the free CAT bus service stop in Jalan Transfer which can be used for discovering the heritage areas of Georgetown. TV could do with some extra channels but I wasn’t there to watch TV. Definitely recommend and will stay there again.
Stayed 8 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice stay here. Friendly staff, comfy bed, strong AC, fantastic shower and mostly quiet, except for a faint drone of dance music at night from a local bar, which I was able to tune out. I stayed 10 days. Tons of restaurants, street food, coffee shops and 7-11 within 2 blocks walk. Full grocery store 3 blocks away. Only a 10-minute walk to 3 shopping malls. Get out and explore the neighborhood and you will be blown away by all of the various dining options! It was nice to be in Georgetown, without being in the congested downtown. I will stay here again.

8/10 Good

OI KHIM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OVER ALL ID GOOD WILL COME AGAIN.
Stayed 3 nights in Feb 2023

10/10 Excellent

Lay

Stayed 2 nights in Feb 2023

6/10 Okay

Tan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location is a plus; walking distance to large food court opposite. Clean with basic amenities provided , inc coffee and tea making. My only gripe is no reserved car park; not convenient if you have elderly folks with walking difficulties.
Stayed 5 nights in Jan 2023

10/10 Excellent

yuncheng

Stayed 1 night in Jan 2023

8/10 Good

Yin Hong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One of the better manage maintained 3 star hotels in Pg. Only downside is parking. If you're not driving then very good option to consider

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near food. Walkable to most places. Air conditioning in room a bit noisy.

8/10 Good

Wai Yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the pleasent stay with polite receiptionist

10/10 Excellent

Phebe M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really loved my stay!
The staff are really great and very helpful, and my room was very clean and comfortable to stay in. I'd love to stay in Frame Hotel again when visiting George Town.
Stayed 1 night in Nov 2022

10/10 Excellent

LAI MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

ENG CHEANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful days in Penang
Clean and friendly service. Helpful staff. One drawback is the limited parking for travellers with car.
Stayed 2 nights in Nov 2022

10/10 Excellent

Sally

Liked: Staff & service, amenities, property conditions & facilities
Environment clean & look new
Stayed 1 night in Nov 2022

10/10 Excellent

Suhaila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I'm very satisfied for my stay.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the good work
The stay is great, staffs is helpful, room is clean only thing is the Carpark.
Stayed 6 nights in Oct 2022