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Reviews of Family Suite Sunrise Gurney Penang

3 out of 5
Family Suite Sunrise Gurney Penang
68 Persiaran Gurney, George Town, Pulau Pinang

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 54 reviews" "
Rating 8 - Good. 17 out of 54 reviews" "
Rating 6 - Okay. 4 out of 54 reviews" "
Rating 4 - Poor. 2 out of 54 reviews" "
Rating 2 - Terrible. 3 out of 54 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Nur mohamad

The property got some smell in toilet behind the bowl and the sofa is itchy. Hope the host can be more aware about the unit.
Stayed 4 nights in Apr 2024

10/10 Excellent

lim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ally on 19 Apr 2024
Thank you for choosing us during your visit to Penang. We hope you enjoyed the stay and see you soon.

10/10 Excellent

Chua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness is excellent. Spacious rooms with comfortable beds. The surrounding neighbourhood has plenty of dining options. It is a very ideal staycation for family.
Stayed 2 nights in Mar 2024
Response from Ally on 5 Mar 2024
Dear Chua, thank you for choosing us during your trip to Penang. We hope you have a great time and hope to see you soon in the near future.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean, good view facing the sea, safe and guarded, if you're driving, carpark is provided. Walking distance to food places, shopping malls, opposite the apartment there is a park for you to have a good walking exercise after a good heavy meals..
Stayed 4 nights in Feb 2024
Response from Ally on 5 Mar 2024
Dear Christopher, thank you for staying with us during your trip to Penang. Glad to know you had a good time and hope to see you soon in the near future.

6/10 Okay

carole

Stayed 17 nights in Feb 2024

10/10 Excellent

TAN CHEE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024
Response from Ally on 20 Feb 2024
Thank you for choosing us during your trip in Penang, we hope you had a great stay and hope to see you again soon.

8/10 Good

TIFFANY

Travelled with family
Liked: Cleanliness, room comfort
Good and comfortable
Good n comfortable. Except upstairs toilet sink water was flowing very slow.
Stayed 2 nights in Jan 2024
Response from A on 31 Jan 2024
Dear Tiffany, thank you for choosing us and we will look into the issue mentioned. Hope to see you again soon.

8/10 Good

Liza Y

Travelled with family
Liked: Cleanliness, room comfort
Good view
Unit is clean. Face seaview. Prefer to have TnG card for paying deposit. Refund was received that night of checkout date.
Stayed 1 night in Dec 2023
Response from Ally on 31 Jan 2024
Dear Liza, thank you for choosing us. We hope you enjoyed the stay and hope to see you again soon.

10/10 Excellent

Sau Wah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice view from the room
Stayed 1 night in Dec 2023
Response from Ally on 31 Jan 2024
Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Harold

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ally on 31 Jan 2024
Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Eva Yuliana

Liked: Cleanliness
Good
Stayed 3 nights in Nov 2023
Response from Ally on 1 Dec 2023
Thank you for choosing us, we hope to see you again soon.

8/10 Good

ng

Travelled with family and small children
Liked: Cleanliness, amenities
Is very hot inside the room
Stayed 3 nights in Sep 2023
Response from Ally on 25 Sept 2023
Thank you for choosing us, the air con issue has been fixed immediately after. Hope we have chance to serve you better in the near future.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is very convenient and in a couple of months, there would be a seaside front for strolls or jogs. Dim Sum and Tean Ean Local Products are walkable, so are the malls like Paragon and etc. Owner is easily contactable and provides clear instructions. Those with elderly folks, do take note that there is a flight of stairs to climb to reach the bedrooms and there are no white goods (Washing machine), these are not reasons to give this epic place a miss tho. If my family and I were to swing by Penang again, this would be first on our list. Highly recommended! :)
Stayed 3 nights in Jun 2023
Response from Ally on 23 Jun 2023
Thank you for choosing us as your home away from home during your trip to Penang. We are glad to host you and are more than happy to know that you had a good time here. Hope to see you again soon Daniel.

10/10 Excellent

daryl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, central, easy walk to shopping and dining options
Stayed 4 nights in May 2023
Response from Ally on 26 May 2023
Thank you Daryl for choosing us during your stay in Penang. We hope to see you again soon and glad to know you enjoyed the stay.

8/10 Good

Teh Soon

Stayed 1 night in Feb 2023

8/10 Good

mee lan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No washing machine, no microwave and noisy neighbours.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from SG on 9 Jan 2022
Thank you for choosing us, hope we will meet again soon.

10/10 Excellent

Atsutaka

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

2/10 Terrible

Nur salam

Disliked: Cleanliness, amenities, property conditions & facilities
Worst host..keep my deposit for so long for what?alreadY 9 hour past check out still didnt get my deposit back
Stayed 1 night in Dec 2021

6/10 Okay

Belle

Travelled with family
Disliked: Amenities
good view. but very noisy at night with walking noises. lifts lobby condition not pleasing. this unit is a low floor unit, overall still alright. decent and worth renting
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020
Response from Ally on 30 Jun 2020
Thank you for choosing us. Hope you enjoyed the stay.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Could place sime food items with chargeble is fine.
Stayed 2 nights in Feb 2020
Response from Ally on 10 Feb 2020
Thank you for choosing us.

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do improvement for shower water
so far so good but the water of bath very small need to improvement.
Stayed 3 nights in Jan 2020
Response from Ally on 6 Feb 2020
Thank you for your feedback, we will look into it and hope to serve you better in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view. Poor internet connectivity
Stayed 2 nights in Jan 2020
Response from Ally on 31 Jan 2020
Thank you for choosing us.

10/10 Excellent

Kok Keong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and unit for family
Property owner has been wonderful! She’s flexible and understanding. Place was very clean and perfect view of the city and hills! Nice view to wake up to. However, few points that needed attention though. 1) bathroom has no shower curtain which makes taking bath rather challenging to keep floor dry. 2) limited TV channels as this is homestay and time spent in the property could be substantial. 3) master room can be very hot in the afternoon due to the afternoon sun so rmbr to keep the aircon running for this room. Otherwise, we’ve enjoyed our stay in this property and extremely convenient to find Penang hawker Food!! Pulau Tikus market just a stone throw away and Gurney Plaza too! Thumbs up!
Stayed 3 nights in Jan 2020
Response from Ally on 6 Feb 2020
Thank you for your feedback, hope we have chance to host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Ally on 21 Jan 2020
Thank you for choosing us.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Toliet door at living area need to change, plants dying and the leaves have mold. Very limited on tv channels. Facd towel not provided too.
Stayed 3 nights in Jan 2020
Response from Ally on 21 Jan 2020
Thank you for your feedback, we will look into it and hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Ally on 8 Jan 2020
Thank you for staying with us.

10/10 Excellent

shireeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as seen in photo. Good view. Complete equipment for cooking plus water dispenser. 3 big room and extra mattress. Enjoy with our stay.
Stayed 1 night in Dec 2019
Response from Ally on 31 Dec 2019
Thank you for staying with us and it was a pleasure hosting you. Hope to see you again

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from SG on 27 Dec 2019
Thank you for choosing us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayes at 6-3A, very good view but the apt condition was bad. Heater is spoilt and did not repair even until we check out. Another toilet door spoilt and was locked inside for 30mins.
Stayed 3 nights in Dec 2019
Response from Ally on 23 Dec 2019
Thank you for your time to leave us a feedback, we have fixed the issue that you have mentioned to us and we hope to have chance to serve you better in the near future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Like-Location Dislike - shower stall has no curtains, after shower water everywhere, dangerous fall hazard.
Stayed 5 nights in Dec 2019
Response from Ally on 13 Dec 2019
Thank you for your feedback, we will look into this issue.

10/10 Excellent

Woh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Fantastic View
Fantastic sea view and sunrise view. Walking distance to shopping malls, F&B joints & Gurney Drive hawker center. Clean & comfortable. Easy check-out.
Stayed 2 nights in Dec 2019
Response from Ally on 8 Dec 2019
Thank you for choosing us.

10/10 Excellent

Chong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view for 15.1 Unit.
Superb view apartment. Clean. Conveniently located at Persiaran Gurney. Good shopping area and varity of food.
Stayed 1 night in Oct 2019
Response from Ally on 7 Nov 2019
Thank you for choosing us and it was pleasure hosting you! =) We hope to see you again in the near future.

10/10 Excellent

Khalidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money. Excellent stay
Stayed 2 nights in Aug 2019
Response from Ally on 21 Oct 2019
Thank you for choosing us, it was a pleasure hosting you and your family.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location, but the our room was well below expected standards. Holes in the wall, broken toilet seat, pantry doors hanging by a thread. When I approached the property manager she said she was well aware of the issues and would fix them after we leave 😏
Stayed 2 nights in Sep 2019
Response from Ally on 14 Oct 2019
Thank you for your feedback, we have fixed the issue that you have share with us. Hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very beautiful scenery, located at strategic area. A good place for family vacation and gathering
Stayed 2 nights in Aug 2019
Response from Ally on 10 Sept 2019
Thank you for choosing us, hope we have chance to host you again in the near future.

10/10 Excellent

ChoyLoon, Ipoh Perak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 1 night in Aug 2019
Response from Ally on 19 Aug 2019
Thank you for choosing us, hope we have chance to host you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, good location,
Stayed 3 nights in Aug 2019
Response from Ally on 19 Aug 2019
Thank you for choosing us, hope we have chance to host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Ally on 29 Jul 2019
Thank you for staying with us

10/10 Excellent

YI HUNG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Veey Good.
Stayed 4 nights in Apr 2024
Response from Ally on 19 Apr 2024
Thank you for choosing us and hope to see you again soon.

8/10 Good

Jun

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ally on 20 Feb 2024
Thank you for your feedback and choosing us during your trip in Penang. We hope to see you again soon.

10/10 Excellent

Choy Ming

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Ally on 31 Jan 2024
Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
很完美 真的可以在房間內看到檳城美沒的日出 非常推薦
Stayed 2 nights in Jun 2023
Response from Ally on 23 Jun 2023
谢谢您的推荐，希望您在槟城有个美好的旅途。

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
長期滞在する上で洗濯機と乾燥機がないのはネック。
Stayed 4 nights in Dec 2019
Response from Ally on 6 Feb 2020
Thank you for staying with us, hope we have chance to host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2019
Response from Ally on 8 Jan 2020
Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
面向海景風景很好。 房間簡單整潔。上落客廳與房間的樓梯是鐵造很傳聲, 所以上落很嘈, 樓上樓下上落都聽到。
Stayed 2 nights in Dec 2019
Response from Ally on 13 Dec 2019
Thank you for choosing us, and your feedback.

10/10 Excellent

LIM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view, worth to stay, luxury and convenient
Stayed 1 night in Dec 2019
Response from Ally on 10 Dec 2019
Thank you for choosing us and hope to see you again.

10/10 Excellent

HKppl, HK

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located. My 2-storey room is spacious, clean and tidy. If equipped with washing machine would be perfect
Stayed 4 nights in Sep 2019
Response from Ally on 14 Oct 2019
Thank you for choosing us, it was a pleasure hosting you and your family.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
宿泊料に見合うゆったりとした環境でした シャワーの水が溜まってトイレまで流れたのと、廊下が吹き抜けで嵐のときドアから大量の雨が流れてきたのは残念でした
Stayed 5 nights in Aug 2019
Response from Ally on 23 Aug 2019
Thank you for staying with us.