Thank you so much for the love! We're thrilled to hear that you enjoyed your stay with us. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful experience!

We truly appreciate your glowing review and the 5-star rating! It means the world to us. Your satisfaction is our top priority, and we're delighted to have met your expectations during your stay. We hope to have the pleasure of welcoming you back for another exceptional experience in the future.

Dear Sandy,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had an excellent experience and appreciated the kindness of our staff. Your positive comments are truly appreciated and will be shared with the entire team.We also appreciate your constructive feedback about the bedroom air conditioning and the feedback system. We apologize for any inconvenience caused by the noisy aircon, and we assure you that we will have our maintenance team look into this issue promptly to ensure a more comfortable stay for our guests. Additionally, we will investigate the feedback system to ensure it functions properly for future guests.We value your insights, and your comments are instrumental in helping us make necessary improvements. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay.

Dear Pauline,Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during your visit. Your comments are essential to us, as they highlight areas where we need to improve our services.We deeply regret the confusion and delays you encountered during the check-in process. Such experiences are not reflective of the high standards we aim to uphold. We understand the frustration caused by the miscommunication and the inconvenience of not receiving timely updates as promised. Rest assured, we will review our procedures and communication protocols to prevent similar incidents in the future.Regarding the issue with the extra bed and the confusion with the room bookings, we apologize for the confusion and any frustration it may have caused. We appreciate your patience in explaining the situation multiple times, and we will take steps to ensure our staff is better trained to handle such matters efficiently.Your feedback about the breakfast service is also concerning, and we apologize for the oversight in serving the fruits promptly. We will address this with our restaurant team to ensure such lapses do not recur.We genuinely appreciate your positive comments about the hotel's beauty, cleanliness, and comfort. However, we understand that the overall experience was marred by the issues you encountered, particularly with our management and service.Please be assured that your feedback will be thoroughly reviewed with our team, and corrective actions will be taken to improve our services. We value your insights, and we hope to have an opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.

Dear Valued Guest,Thank you for taking the time to share your positive experience at Marriott! We are thrilled to hear that you had a great stay and found our venue to be convenient for exploring Penang. It's wonderful that you enjoyed the variety of food at breakfast and received excellent service from our duty manager.Your kind words are truly appreciated, and we will be sure to pass on your compliments to our team. We strive to provide our guests with a memorable and enjoyable stay, and it's gratifying to know that we met your expectations.We look forward to the opportunity to welcome you back to Marriott in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share them with us.Thank you for choosing Marriott, and we hope to host you again soon!

Dear Ali,Thank you so much for taking the time to leave us this positive review on Expedia. We are thrilled to hear that you enjoyed your stay with us. It's always heartwarming to receive such upbeat feedback from our valued guests.We look forward to welcoming you back in the near future for another enjoyable experience. Until then, safe travels!Warm regards,Subash BasrurGeneral Manager Courtyard by Marriott Penang

We are thrilled to receive a 5-star rating from you on Expedia! Your support is incredibly valuable to us and it's guests like you that make our efforts worthwhile.We hope to have the pleasure of welcoming you back in the near future. Your satisfaction is our priority and we promise to maintain, if not exceed, the standards that earned us your precious 5 stars.Thank you once again for your support and for choosing. Until next time, we wish you safe and happy travels!

Dear Yen Pheng,Thank you for taking the time to share your experience with us. We truly apologize for the inconvenience you encountered during your stay.We're pleased to hear that you found our breakfast acceptable. However, we understand the importance of a smooth check-in process, and we'll be addressing your feedback with our front desk team to ensure better efficiency in the future.The incident with the cockroach is deeply concerning and certainly not up to our usual standards. We take pest control very seriously, and we will be working closely with our housekeeping and maintenance teams to conduct a thorough inspection and take necessary measures to prevent such incidents in the future.Your comfort and satisfaction are of the utmost importance to us, and we genuinely regret that your stay was less than perfect. Please consider giving us another opportunity in the future to show you the quality stay you expect and deserve.

Thank you so much for your wonderful feedback! We're elated to hear that you loved our property and its prime location in the vibrant part of Penang. Ensuring our rooms are cozy, spacious, and immaculate is a priority for us, and it's fantastic to know that it made a difference in your stay. Your kind words about our friendly and helpful staff are truly appreciated. We are looking forward to welcoming you back for another memorable stay. Safe travels until then!

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced regarding the bathroom odor. Ensuring the comfort and satisfaction of our guests is our top priority, and we'll definitely look into the matter to address and rectify it. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience on your next stay. Safe travels.

Thank you for your incredibly detailed review! We are elated to hear that you had a positive experience with our room amenities, decor, and facilities. It's also wonderful to know that our staff, especially Jonathan, left such a lasting impression on your stay.We appreciate your feedback on our coffee options. We always strive to meet and exceed our guests' expectations, and your insights will certainly help us consider improvements in this area. It's also valuable to hear your comments regarding the chicken rendang dish; we'll be sure to discuss this with our culinary team for potential adjustments.Thank you also for sharing your recommendation for Koffe Penang. We are fortunate to be located in such a vibrant area with great options nearby.Your feedback is integral for us to keep improving and ensuring future guests have a memorable experience. We look forward to welcoming you back on your next visit to Penang. Safe travels and warm regards!